6/10 Good
25 May 2022
The place itself is ok but the service is terrible. I received an email after booking to ask what time I will arrive. I responded 11:30/12 and heard nothing so assumed it was ok to arrive at that time. When I arrived there was nobody in sight. I tried calling and ringing multiple doorbells/bell but nobody was there. It waited for TWO hours and it was only because I got in touch with hotels.com who managed to get in touch with somebody that I wasn’t there longer. Also on my departure I needed a cab to the bus station at 5:45am. I enquired about this in the day and was told to ask the person on desk later. I arrived back at 9pm and yet again, nobody to be seen, no cab cards on the table. This meant I had to navigate a list of Croatian cab companies (all in Croatian language) myself. I realise they are a small accommodation but I found the customer care quite awful to be honest and would only recommend staying here if you’ve got extreme patience
Sean, 2-night trip
Verified Hotels.com guest review