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The Pacific Sutera Hotel, Kota Kinabalu

5 stars
1 Sutera Harbour BoulevardSutera Harbour, Kota KinabaluSabah88100Malaysia, (02) 8228 1927
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Excellent4.2 / 5
Pool
Great pool
Service
Fantastic service
Amenities
Great amenities
Vibe
Decent vibe
518See all 518 Hotels.com reviews
From 2,278 reviewsTripAdvisor Traveller Rating

The Pacific Sutera Hotel, Kota Kinabalu

Hotel Info: (02) 8228 1927

from A$147
  • Deluxe Room, Golf View
  • Executive Suite
  • Junior Suite
  • Club Room, Golf View (Pacific)
  • Deluxe Room, Sea View

At a glance

Key facts

Hotel size

  • This hotel has 500 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Free self parking

Offsite

  • Free area shuttle

Also known as

  • Hotel Pacific Sutera
  • Pacific Sutera
  • Pacific Sutera Hotel
  • Pacific Sutera Hotel Kota Kinabalu
  • Pacific Sutera Kota Kinabalu
  • Sutera Hotel
  • Sutera Pacific
  • Sutera Pacific Hotel

Optional extras

Rollaway beds are available for MYR 130 per night

Breakfast is offered for an extra charge of MYR 55++ per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Breakfast (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • On private beach
  • Beach umbrellas
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Golf course on site
  • Indoor tennis courts - 3
  • Full-service spa
  • Spa treatment room(s)
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site
  • Scuba diving nearby
  • Snorkeling nearby
  • Marina on site
  • Beach towels
  • Swim-up bar
  • Outdoor tennis courts - 3
  • Pool sun loungers
  • Tennis on site
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Number of meeting rooms - 10
  • Conference space
  • Meeting rooms 10
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 1999
  • Elevator/lift
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Body Senses By Mandara has massage/treatment rooms. Services include massages, facials, and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Silk Garden - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner.

Cafe Boleh - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open 24 hours.

Recreation

On Site

  • Fitness facilities
  • Golf course on site
  • Indoor tennis courts - 3
  • Marina on site
  • Outdoor tennis courts - 3
  • Tennis on site
  • Golf lessons on site
  • Golf driving range on site
  • Golfing on site

Nearby

  • Scuba diving nearby
  • Snorkeling nearby

The Pacific Sutera Hotel, Kota Kinabalu’s small print

Also known as

  • Hotel Pacific Sutera
  • Pacific Sutera
  • Pacific Sutera Hotel
  • Pacific Sutera Hotel Kota Kinabalu
  • Pacific Sutera Kota Kinabalu
  • Sutera Hotel
  • Sutera Pacific
  • Sutera Pacific Hotel

Optional extras

Rollaway beds are available for MYR 130 per night

Breakfast is offered for an extra charge of MYR 55++ per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 518 reviews

The Pacific Sutera Hotel, Kota Kinabalu
Good3.0 / 5
A Resort near the City of Kota Kinabulu
The hotel is, in some sites, describes as being 5 star. Maybe it was in the past but today is might be best thought of as a rather worn 4 star. The staff are pleasant and well-meaning but the infrastructure is definitely worn. The swimming pool is great albeit shallow. There are lots of kids and experiences and activities for kids. That is a real plus for family vacations. The beach area is, however, limited – and at times there is an issue with jellyfish. Breakfast is extensive in quantity and extremely busy. They had to have an overflow section several days we were there. The quality is mixed. Little by way of fresh fruits. The egg stations were busy. The restaurants were expensive for what you got. The key feature to look out for whether there is a balcony in your room. The first room had windows that did not open and it smelled of mould or disinfectant or perhaps both. The second room had opening windows because it had a balcony. It made a huge difference. Both the sea view and golf view rooms have good outlooks. We chose the se view but there seem to be few of those rooms with a balcony. In summary, the Pacific Sutera is great for a family vacation if you have kids aged 3 to 12 but be prepared to pay a lot for food and/or for travel by taxi to food outlets in Kota Kinabulu.
4 night romance trip
The Pacific Sutera Hotel, Kota Kinabalu
Excellent4.0 / 5
Solid resort hotel.
I stayed here for 3 nights for business while in KK. Usually I stay in Le Merididan or another business hotel. on the positive - it has a great gym, pool and small private beach. Staff were friendly especially the concierge team - very helpful. The negatives: Since this is a resort, the wifi isn't as good as business hotels and gets very slow. Buffet breakfast poor for vegetarians/vegans. First hotel Ive stayed at in Malaysia which doesn't offer soy milk. Lots of kids, tourists etc which didn't bother me at all but makes it harder to go to work when everyone else is playing golf and swimming..!
3 night business trip
The Pacific Sutera Hotel, Kota Kinabalu
Excellent4.0 / 5
Great loation, friendly staff but not 5 star
The sea view room on level 10 with a balcony had a fantastic view of the harbour & South China Sea. Best to have breakfast included as there are not many cafes or restaurants within walking distance. Except for The Marina and Magellan Resort. The entrance to hotel was in the process of being renovated and not very welcoming. The hotel reception is dated and needs upgrading. I never saw a staff member at the guest services desk which I perceive as poor service. The pool and landscaped gardens adjoining the beach had a pleasant atmosphere, but although there was a pool bar and Breezes Cafe, they did not provide poolside service. For a supposedly five star hotel I thought I that it lacked the five star experience, however we enjoyed the location and friendly staff.
7 night romance trip
The Pacific Sutera Hotel, Kota Kinabalu
Outstanding5.0 / 5
Highly recommended
Our stay at in Pacific Sutera was just perfect. The resort is really good for families and relaxation. Many choices of bars and restaurants. Only restaurants prices are expensive compare to outside restaurants. The DJ at the breeze bar was really good and we have nice BBQ. Sometimes the staff is not too helpful which does not make it a 5 stars hotel. Overall highly recommended
3 night romance trip
The Pacific Sutera Hotel, Kota Kinabalu
Outstanding5.0 / 5
Big Resort and High Quality Service
The hotel has great facilities (restaurants, pool, beach bar and gym) so have plenty of options onsite. The staff service is of the highest quality who will ensure to help with all types of requests and go the extra mile to make a guest's stay easy and enjoyable!
4 night romance trip

See all reviews

The Pacific Sutera Hotel, Kota Kinabalu

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