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Hakuba Tokyu Hotel

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In-room safe, blackout curtains, iron/ironing board, free WiFi

Overview of Hakuba Tokyu Hotel

Hakuba Tokyu Hotel

3.5 star property
Hakuba hotel with 2 restaurants and spa, aimed at LGBTQ guests

9.6/10 Exceptional

68 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Bathtub
  • Bar
4688 Hokujo, Kitaazumi-gun, Hakuba, Nagano, 399-9301

Guests rated this location 8.5/10 - Very good

Main amenities
  • 2 restaurants and bar/lounge
  • 4 outdoor tennis courts
  • Breakfast available
  • Coffee shop/cafe
  • Daily housekeeping
  • Free ski shuttle
  • Free train station drop-off
  • Free train station pick-up
  • Full-service spa
  • Ski rentals
  • Ski storage
  • Terrace
For families
  • Daily housekeeping
  • Fridge
  • Garden
  • Laundry facilities
  • Television
  • Terrace

Room options

About this area

Getting around

  • Hakuba Station - 8 min drive
  • Chikuni Station - 11 min drive
  • Nakatsuchi Station - 21 min drive
  • Free train station pickup
  • Free train station drop-off
  • Free ski shuttle


  • カフェアンドバー ライオン - 12 min walk
  • Hakuba Taproom - 12 min walk
  • 日本料理雪 - 9 min walk
  • アンクル スティーブンス - 14 min walk
  • ももちゃんクレープ 八方本店 - 10 min walk

About this property

Hakuba Tokyu Hotel

Located 0.5 mi (0.9 km) from Hakuba Happo-One Ski Area, Hakuba Tokyu Hotel features a free ski shuttle and puts you near winter activities such as downhill skiing, snowboarding and cross-country skiing. You can visit the spa to be pampered with massages, facials or aromatherapy, and Chamonix, one of 2 restaurants, serves French cuisine and is open for breakfast, lunch and dinner. Other features include a bar/lounge, a terrace and a garden. Skiers will appreciate access to ski storage and rentals. Fellow travellers say good things about the bar and restaurant.


English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Coronavirus Guidelines (Japan)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 102 rooms


  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 15
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site


  • Free train station shuttle*


  • Free ski shuttle

Other information

  • Designated smoking areas
  • Caters to LGBTQ guests

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–9:30 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop

What to do

  • Tennis
  • Shopping

Working away

  • Meeting rooms


  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Ski equipment hire
  • Ski storage
  • Wedding services


  • 4 outdoor tennis courts
  • Full-service spa
  • Garden
  • Safe-deposit box at front desk
  • Terrace


  • Lift
  • Step-free path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant


  • English
  • Japanese


  • Downhill skiing nearby
  • Free ski shuttle
  • Ski hire
  • Ski storage
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • 30-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Electric kettle
  • Iron/ironing board (on request)
  • Slippers
  • Window screens

Sleep well

  • Bed sheets provided
  • Blackout curtains

What to enjoy

  • In-room massage

Freshen up

  • Deep-soaking bath
  • Shower/bath combination
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Fridge


  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.


Chamonix – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner.
Manyo – This restaurant specialises in Japanese cuisine and only serves dinner.
The Lodge – On-site bar.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 2783 per person

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Coronavirus Guidelines (Japan) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).


<p>This property caters to LGBTQ guests.</p><p>The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. </p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Hakuba Tokyu
Hakuba Tokyu Hotel
Hotel Tokyu Hakuba
Tokyu Hakuba
Tokyu Hakuba Hotel
Tokyu Hotel Hakuba
Hakuba Tokyu Mura
Hakuba Tokyu Hotel Hotel
Hakuba Tokyu Hotel Hakuba
Hakuba Tokyu Hotel Hotel Hakuba

Frequently asked questions

Does Hakuba Tokyu Hotel offer free cancellation for a full refund?
Yes, Hakuba Tokyu Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hakuba Tokyu Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hakuba Tokyu Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Hakuba Tokyu Hotel?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at Hakuba Tokyu Hotel?
You can check in from 3:00 PM - midnight. Check-out time is 11 AM.
What is there to do at Hakuba Tokyu Hotel and nearby?
Have fun with winter activities such as skiing and in warmer months, improve your game at the on-site tennis courts. Indulge in a treatment at the spa and make the most of other amenities such as a garden.
Are there restaurants at or near Hakuba Tokyu Hotel?
Yes, there are 2 on-site restaurants, featuring French cuisine.
Does Hakuba Tokyu Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Hakuba Tokyu Hotel like?
Hakuba Tokyu Hotel is a short 1-minute walk from Hakuba Valley Ski Area and 10 minutes' walk from Happo-one Adam Gondola.







Staff & service




Property conditions & facilities




8/10 Very good

The hotel is great. A bit of a walk (15-20 minute) to the village. The town offers a shuttle bus which take you to the ski locations and stops at a variety of drop off locations. It would be nice if the hotel would offer their shuttle, then you would not have to wait for the town shuttle or pay the expensive taxi rates (if you could get a taxi). Allot of walking or better yet bring a car.
Darrell, 4-night trip
Verified guest review

10/10 Exceptional

Sonoe, 2-night trip
Verified guest review

10/10 Exceptional

Comfortable, clean, and easy access to sky field. Price is a bit high, but it is worthy of.
Kenji, 2-night trip
Verified Expedia guest review

8/10 Very good

7-night trip
Verified Expedia guest review

10/10 Exceptional

Sam, 3-night trip
Verified guest review

10/10 Exceptional

Excellent facilities. Helpful staff. Makes Nagano even better.
Craig_family, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Guest relations spoke English, very helpful and provided good suggestions for e.g. restaurants. Housekeeping was very efficient and considerate. Onsen was constantly cleaned and was spacious.
7-night trip with friends
Verified guest review

10/10 Exceptional

The hotel has a beautiful "backyard" that takes you back to the nature. Lovely onsen and well setup change room with all amenities that you need.
4-night trip
Verified Expedia guest review

10/10 Exceptional

The service is excellent . The staff members are very helpful.
5-night family trip
Verified Expedia guest review

10/10 Exceptional

Best overall option in Hakuba
This hotel is fantastic, remodeled and very quiet super spa and spring. For the price this is one of the very best in Hakuba. Easy walk to Gondola without having to stay right in town. Perfect!
Walter, 3-night trip
Verified guest review