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All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

Dreams Riviera Cancun Resort & Spa

4.5-star4.5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO, 77580, Mexico

Upscale beachfront hotel with spa, near Puerto Morelos Town Square
  • Free WiFi and free parking
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • We tried to contact the resort by phone and email so many times prior to our trip and…Nov. 10, 2019
  • A destination wedding. All inclusive resort with many bars, restaurants, pools, beaches…Nov. 3, 2019

Dreams Riviera Cancun Resort & Spa

from A$371
  • Premium Deluxe Garden View King Bed
  • Premium Deluxe Plunge Pool (King)
  • Premium Deluxe Ocean View King
  • Preferred Club w Plunge Pool King Bed
  • Preferred Club OV w Jacuzzi King Bed
  • Deal of the Day
  • Premium Deluxe Garden View (Double beds)
  • Premium Deluxe Plunge Pool (Double beds)
  • Preferred Club Ocean View Jacuzzi Double
  • Preferred Club Plunge Pool (Double beds)
  • Premium Deluxe Ocean View (Double beds)
  • Preferred Club Master Suite
  • Preferred Club Deal of the Day
  • Preferred Club HoneyMoon Suite
  • Preferred Club Ocean View & Pool Front
  • Preferred Club Ocean View And Pool Front
  • Family Suite Premium (Two Connecting Rooms)
  • Family Suite Preferred (Two Connecting Rooms)
  • Breakfast Plan Premium Deluxe Tropical View King
  • Breakfast Plan Premium Deluxe Tropical View Double
  • Breakfast Plan Premium Deluxe Ocean View King Bed
  • Breakfast Plan Premium Deluxe Ocean View Double Beds

What’s around Dreams Riviera Cancun Resort & Spa

Landmarks

  • On the beach
  • Puerto Morelos Town Square - 41 min walk
  • Ojo de Agua Beach - 29 min walk
  • Crococun Zoo - 34 min walk
  • San Jose Catholic Parish - 41 min walk
  • Artisans Market - 42 min walk
  • Puerto Morelos Reef - 42 min walk
  • Sanctuary of Hope and Time Capsule - 5 mi / 8 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 486 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free valet parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • 9 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Free bicycles on site
  • Kayaking on site
  • Personal motorised watercraft on site
  • Parasailing on site
  • Pilates classes on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkelling on site
  • Volleyball on site
  • Waterskiing on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 8341
  • Conference space size (meters) - 775
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 2
  • Year Built – 2009
  • Lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
Languages Spoken
  • Dutch
  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Balcony or patio
Freshen up
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch plasma TV
  • Premium TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All inclusive

All-inclusive room rates at Dreams Riviera Cancun Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Yoga

Not included
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

Spa

Dreams Spa by Pevonia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Bordeaux - This restaurant specializes in French cuisine and serves dinner only.

El Patio - This restaurant specializes in Mexican cuisine and serves dinner only.

Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Oceana - This seafood restaurant specializes in seafood and serves breakfast, lunch, dinner, and light fare.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only.

Dreams Riviera Cancun Resort & Spa’s small print

Also known as

  • Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
  • Dreams Riviera Cancun & Spa
  • Dreams Riviera Cancun All Inclusive Puerto Morelos
  • Dreams Riviera Cancun Resort Spa
  • Dreams Riviera Cancun Resort & Spa Hotel
  • Dreams Riviera Cancun Resort Spa All Inclusive
  • Dreams Riviera Cancun Resort & Spa Puerto Morelos
  • Dreams Riviera Cancun Resort & Spa Hotel Puerto Morelos
  • Dreams Riviera Cancun Resort Spa Optional All Inclusive
  • Dreams Riviera Cancun Puerto Morelos
  • Dreams Riviera Cancun Hotel Puerto Morelos
  • Dreams Riviera Cancun Inclusi

Policies

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the spa.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

Dial-up Internet access is available in guestrooms for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Dreams Riviera Cancun Resort & Spa

  • Does Dreams Riviera Cancun Resort & Spa offer free cancellation for a full refund?
    Yes, Dreams Riviera Cancun Resort & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Dreams Riviera Cancun Resort & Spa currently open?
    The property is closed between March 26 and June 30.
  • What are the cleanliness and hygiene measures currently in place at Dreams Riviera Cancun Resort & Spa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Dreams Riviera Cancun Resort & Spa?
    Yes, there's free self and valet parking.
  • Is there a pool at Dreams Riviera Cancun Resort & Spa?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Dreams Riviera Cancun Resort & Spa?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Dreams Riviera Cancun Resort & Spa?
    You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Are there restaurants at or near Dreams Riviera Cancun Resort & Spa?
    Yes, there are 9 onsite restaurants, featuring French cuisine. Nearby restaurants include Sabor de Mexico (2 mi), Cantina Habanero (2 mi), and Tacos.Com (2.1 mi).
  • Is airport shuttle service offered by Dreams Riviera Cancun Resort & Spa?
    Yes, an airport shuttle is available.

Recent reviews

Fabulous 8.6 From 512 reviews

Good 6.0
Liked : Friendly staff, nice rooms, modern complex Disliked: Watered down / cheap drinks, international food, overheated pools
au7 night romance trip
Exceptional 10.0
Great affordable option.
The service was amazing. The property is beautiful and feature exceptional cleaning standards.
us3 night trip with friends
Very good 8.0
Good hotel , very clean
Overall satisfactory
Randi, mx3 night family trip
Exceptional 10.0
My husband, family and I had an amazing time here! We had our wedding here and it couldn’t have been more perfect! The wedding planners (Marissa and Paulina) were amazing and went above and beyond to make sure our special day was everything we ever wanted! All the staff members were amazing as well. Heber, the photographer was extremely talented! Our wedding pictures and video are amazing! Couldn’t have asked for a better place to have our wedding! Definitely going back soon!
Eunice, us7 night trip with friends
Poor 2.0
This is the worst hotel I have ever stayed in Cancun. The room options are really confusing, why would they offer options that are not all inclusive. We traveled for a wedding and 2 different families ended paying over $70 a night per person to make it all inclusive. As soon as we got there a person by the name is Alonso approached our family and offered to do a dinner and wine tasting reservation for us that night. After we were done eating the gave us a check for $300 and nobody ever mention before that the meal wasn’t included. They kept trying to make us buy their wine bottles. And the experience overall wasn’t pleasant. Save your money go somewhere else.
Wendy, us4 night family trip
Exceptional 10.0
The whole staff was amazing
us4 night family trip
Exceptional 10.0
This was me and my husband’s first visit to Cancun and Dreams Rivera was recommended to us from another couple. The resort is absolutely beautiful! The customer service from all the staff was absolutely amazing! The food was pretty good, just wish it was a little bit more accessible and a little bit more food options. However they do do a great job at combatting that. The excursion agent was amazing, we had a couple of issues at 2 of the excursions that we did and the company did everything that could do to resolve the situation. We were offered to do a tour (basically a timeshare tour) to one of their other resorts. And it was a timeshare so that wasn’t the greatest experience if your not looking to buy but it did pay for our couples spa services. Overall, we had a great time, and we will be back soon! We will probably choose to do an Adults only resort next time but still within the same parent company!
LJohnson, us5 night romance trip
Exceptional 10.0
Wonderful experience
My stay was AMAZING!!!! I would definitely recommend.
kameisha, us3 night trip
Very good 8.0
Lo unico es que les falta musica mexicana y las alvercas mas tiempo habiertas la cerveza que tengas mas variedad.
us4 night trip
Exceptional 10.0
I had a wonderful stay. Great resort and staff. They did a great job taking extra measures with cleanliness and social distancing in the restaurants. Can’t wait to go back!
SoniaG, us3 night family trip

Dreams Riviera Cancun Resort & Spa