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Reviews

6.6

Good

7.2/10

Cleanliness

7.4/10

Staff & service

6.9/10

Amenities

6.3/10

Property conditions & facilities

7.1/10

Eco-friendliness

Reviews

8/10 Very good

It’s great and classic but little old needs some innovation
Shereen, 1-night trip with friends
Verified Expedia guest review

8/10 Very good

Every thing was very good , but the cleaning of the room was not up to the standards.
Hassan, 1-night family trip
Verified Expedia guest review

8/10 Very good

I am satisfied with the hotel and the staff , the only thing that was frustrating was that in your website it showed sea view room , but once I booked the room that disappears and only showed smoking room . I have to pay an extra 15$ US to get a sea view … a bit frustrating … maybe you as Wotif could verify that this kind of mistake is not done . Thank you
Mourad, 1-night trip
Verified Wotif guest review

10/10 Exceptional

ahmad, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel
Very helpful, fast checking, reception staffs are very nice, smiling, all my requests accepted, really very good location. I love it. I will come back to this hotel next time. Good value for money. Thank you
LEILA, 1-night trip
Verified Hotels.com guest review

2/10 Poor

It was very bad Accommodation that i have ever. Gave me room other room than i booked
Ahmed, 1-night business trip
Verified Hotels.com guest review

6/10 Good

OK, but
It was OK, but the bathroom laked foot towls and the door wouldn't shut. The balcony doors were so stiff, we needed to use force to shut them.
Aliaa, 2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

I've been staying at this hotel since the 1990s, before it was bought by the corporation that now owns it. Back then it was rundown but still magnificent and *much* cheaper obviously. Thankfully the new owners renovated it rather than knocking it down and building some awful tower. The hotel is clean, quiet, the staff are very nice. Upkeep seems to be an issue though because some of the rooms have gotten rather dingy. We had reserved a superior room (35 sq.m balcony with sea view). When we arrived they tried to foist a much smaller standard room on the first floor on us. The room was awful. We made a fuss and they finally 'upgraded' us to a 'superior room', still on the first floor and consequently with no balcony. It was very noisy, day and night. It makes me very sad to say this, but I will no longer be staying at the Windsor Palace when I visit Alexandria. It's just not worth the money.
2-night trip
Verified Expedia guest review

6/10 Good

1- the photos of all rooms is not the actual photos the hotel gave me a very bad and un acceptable room max 20 or 25 meters ( not like the photos at all or the reserve room) and i refuse it, so they change it to an accepted one 2- no free parking the hotel miens parking in the streets around
1-night family trip
Verified Expedia guest review

6/10 Good

Ccokraoches Ruined My Stay!
The staff is really amazing and helpful. Especially Ahmed at the front desk and Mr.Said the assistant manager of housekeeping. The room was clean until late at 4am when 2 big cockraoches popped out of nowhere. Plus the bathtub curtain kept falling off. The bathroom had a very bad draining system... I had to use the room key to open the drain. Overall... It wasn't a great experience except for how helpful the staff were and the vintage style of the hotel.
Nermeen, 1-night family trip
Verified Hotels.com guest review