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The Reef Retreat

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Outdoor spa tub
Beach nearby
Beach nearby
Outdoor pool
Outdoor pool

Overview of The Reef Retreat

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The Reef Retreat

4.0 star property
4-star aparthotel with outdoor pool, near Great Barrier Reef

8.8/10 Fabulous

387 verified guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
10-14 Harpa Street, Palm Cove, QLD, 4879

Room options

About this area

What's nearby

  • In Palm Cove
  • Great Barrier Reef - 1 min drive
  • Cairns Esplanade - 25 min drive

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 27 min drive
  • Redlynch Station - 20 min drive
  • Freshwater Station - 22 min drive
  • Cairns Station - 25 min drive
  • Airport shuttle (surcharge)


  • Numi - 3 min walk
  • Wok On Noodle Bar - 3 min walk
  • Nu Nu Restaurant - 4 min walk
  • 27 Degrees - 4 min walk
  • Il Forno Pizzeria - 5 min walk

About this property

The Reef Retreat

The Reef Retreat offers an airport shuttle (available 24 hours) for AUD 27 per person one-way. Guests can take a morning swim in at the outdoor pool, and the hot tub makes for a relaxing end to the day. A terrace and a garden are offered, and in-room conveniences include fridges and microwaves. Fellow travellers say great things about the WiFi and beach location.



Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Social distancing measures in place
This information is provided by our partners.

At a glance


  • Check-in time from 2 PM until 7 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open Monday - Friday (8:00 AM - 5 PM) and Saturday - Sunday (9 AM - 2:00 PM)
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Babysitting*


  • Pets not allowed
  • Service animals welcome

Property amenities


  • Near the beach


  • Outdoor pool
  • Hot tub


  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • On-site car hire

Family friendly

  • Babysitting (surcharge)

Food and drink

  • Fridge
  • Stovetop
  • Microwave
  • Cookware/dishes/utensils
  • Electric kettle
  • Coffee/tea maker


  • Bed sheets provided
  • Rollaway/extra beds: AUD 35.00 per night


  • Hairdryer
  • Towels provided
  • Free toiletries


  • LCD TV with cable service
  • DVD player

Outdoor areas

  • Terrace
  • Balcony or patio
  • Barbecue
  • Garden
  • Picnic area


  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Computer station
  • Desk


  • Air conditioning
  • Ceiling fan


  • Service animals only (pets not allowed)


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lifts
  • Upper floors accessible by stairs only
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Daily housekeeping
  • Iron/ironing board
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Free newspapers (reception)

Location highlights

  • Near the sea
  • Near the boardwalk
  • In a rural location

Safety features

  • Fire extinguisher
  • Smoke detector


  • 32 rooms
  • 3 floors
  • Built in 1997
  • Access via exterior cooridors

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of AUD 27 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Cots/infant beds are available for AUD 10.0 per night
  • Rollaway beds are available for AUD 35.00 per night
  • Airport shuttle for children between the ages of 4 and 11 costs AUD 14 (one-way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

Contactless check-out is available.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Reef Retreat
Reef Retreat Hotel
Reef Retreat Hotel Palm Cove
Reef Retreat Palm Cove
The Reef Retreat Hotel Palm Cove
Reef Retreat Apartment Palm Cove
Reef Retreat Apartment
The Reef Retreat Palm Cove
The Reef Retreat Aparthotel
The Reef Retreat Aparthotel Palm Cove

Frequently asked questions

Does The Reef Retreat offer free cancellation for a full refund?
Yes, The Reef Retreat does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Reef Retreat?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at The Reef Retreat?
Yes, there's an outdoor pool.
Are pets allowed at The Reef Retreat?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Reef Retreat?
Yes, there's free self parking.
Is an airport shuttle service offered by The Reef Retreat?
Yes, an airport shuttle is available. The charge is AUD 27 per person one-way.
What are the check-in and check-out times at The Reef Retreat?
You can check in from 2 PM - 7 PM. Check-out time is 10 AM. Contactless check-out is available.
What is there to do at The Reef Retreat and nearby?
The Reef Retreat has an outdoor pool and a hot tub, as well as a picnic area and a garden.
Are there restaurants at or near The Reef Retreat?
Yes. Nearby restaurants include Nu Nu Restaurant (4-min walk), 27 Degrees (4-min walk) and Il Forno Pizzeria (5-min walk).
Does The Reef Retreat have any outdoor private spaces?
Yes, each apartment features a balcony or patio.
What's the area around The Reef Retreat like?
The Reef Retreat is a short 1-minute walk from Great Barrier Reef and 19 minutes' walk from Palm Cove Beach. Travellers say that the local area is very quiet with fantastic beaches.







Staff & service




Property conditions & facilities


6/10 Good

The property was very clean and comfortable and the view from the balcony looking over the tree tops lovely, but website says property is low rise - it is a multiple level complex without a lift and we had to climb 40 steps up to our unit. We had requested an apartment on ground or level 1 (which website says 1 bedrooms are on) as my husband has a disability making climbing stairs extremely difficult. But on arrival, much to our astonishment, we were taken to the top level. When I enquired about moving to a lower level, as requested by phone prior to making the booking, I was informed that I had definitely not asked for this as it would have shown up on the request screen of the computer. This is always a priority for all accommodation for my husband's needs and we never stay unless its a low level or has a lift.
Kyran, 6-night family trip
Verified Lastminute guest review

10/10 Exceptional

Easy check in and out, lovely setup great room. Near everything you need. Great spot and huge room.
Karlie, 3-night trip
Verified Wotif guest review

8/10 Very good

Room had everything we needed and was clean. It was conveniently located off the highway and near beach and restaurants, since we had a rental car. Too busy to use the pool/hot tub much but hot tub wasn't exactly hot. King size bed is 2 beds pushed together, which is pretty common, but which we forgot when booking. Nice property.
Suzanne, 5-night romance trip
Verified CheapTickets guest review

10/10 Exceptional

Quiet and peaceful, only a minute from the beach. Will stay in Superior Spa Suite when booking again, loved the outdoor kitchen on the roomy balcony overlooking pool. Best feature was the lovely outdoor spa near the pool, absolute heaven.
Anna, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

This place never disappoints.☀️🏝👏 This was our second stay in this tranquil retreat and definitely be back! Thank you for keeping this property in top condition!
Agota, 9-night romance trip
Verified Wotif guest review

10/10 Exceptional

Great location, nice hotel
Relaxed, good quality, fantastic location, everything we needed for a weekend break.
Jane, 2-night trip
Verified guest review

6/10 Good

The properties position was really good but found the managers not to be very welcoming or helpful. If you have any kind of problem with bad back etc dont stay here climbing the stairs with luggage a real problem and no help offered by managers either with our luggage or trying to move our room to a lower floor on arrival. Would not stay again
JACQUELINE, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

We liked the room, spacious and comfortable, large balcony, a nice view of the tropical garden, and the swimming pool. All staff is very friendly and helpful, especially Alan.
Olga A, 9-night romance trip
Verified Wotif guest review

8/10 Very good

Loved our stay at The Reef Retreat, we had a three bedroom townhouse and it was very spacious and well appointed to the local township and restaurants. My only feedback is that the television is very old and only has commercial local stations, recommend people who want Netflix to bring a HDMI cable and laptop/streaming device.
Heidi, 4-night trip with friends
Verified Wotif guest review

10/10 Exceptional

The units are surrounded by beautiful lush tropical gardens.
Sylvia, 4-night romance trip
Verified Wotif guest review