28 Dec 2022
I strongly recommend against staying at this place. The short version: dirty, run down, uncomfortable and unforgivable. This place claims to be a 4 star property… it isn't. We've stayed previously at other Punt Hill properties, they were fine enough. South Yarra "Grand" was absolutely terrible, and needs urgent remedial work. In no particular order: - The kitchen sink didn't have any hot water. At all. Switch the tap to hot water, a small trickle of cold water came out. - The rooms are absolutely filthy, if our baby crawled around on the carpet for 5-10 minutes his hands, knees and feet became coated in grime. At the barest minimum the carpet needs a professional steam clean. - The bathroom was fillthy, the balcony was worse. - The kitchen lacked basic amenities and had broken cupboards. - the aircon doesn't reach the bedroom leaving it over warm and stuffy, the bed was awful, the bed linen uncomfortable. - the sofa was cheap, old, and scuffed to the point of holes in the fabric. - the wifi broke, reception said "nothing we can do". At best, this place needs to be closed for a month or two for cleaning, repairs, and to have all the furnishings replaced. Avoid.
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