Guests
All properties in Germantown, Tennessee, United States of America

Hyatt Place Memphis/Germantown

3-star Germantown hotel with 24-hour fitness

  • Free WiFi
From
A$218

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Bathroom
  • Standard Room, 2 Queen Beds - Bathroom Sink
  • Outdoor Pool
Outdoor Pool. Image 1 of 33.
1 / 33Outdoor Pool
9161 Winchester Rd, Germantown, 38138, TN, United States of America
8.4.Very good.
  • We were advised of no hot water for 24 hrs while they repaired a hot water heater. We…

    Jul. 25, 2021

  • The hotel is located in a nice area in a peaceful side of Germantown/ Collierville. Staff…

    Jul. 21, 2021

See all 763 reviews

Official standards

This property advises that it adheres to GBAC STAR (Hyatt) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Quiet
Safe
Easy parking
Convenient
Dining options
  • Free WiFi
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 127 smoke-free guestrooms
  • Daily housekeeping
  • Free area shuttle
  • Seasonal outdoor pool
  • Coffee shop/café
  • 24-hour fitness center

For families

  • Free cots/infant beds
  • Sofa bed
  • Fridge
  • Connecting/adjoining rooms available
  • Separate sitting area
  • Premium TV channels

What’s around

  • In Southwind
  • Tennessee Shakespeare Company - 28 min walk
  • TPC Southwind - 39 min walk
  • Mike Rose Soccer Complex - 45 min walk
  • Baptist Memorial Hospital-Collierville - 3 mi / 4.8 km
  • Carriage Crossing - 3.9 mi / 6.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 1 King Bed
  • Standard Room, 2 Queen Beds
  • Room, 1 King Bed (High Floor)
  • Room, 2 Queen Beds (High Floor)
  • Room, 1 King Bed, Accessible, Bathtub

What’s around

Landmarks

  • In Southwind
  • Tennessee Shakespeare Company - 28 min walk
  • TPC Southwind - 39 min walk
  • Mike Rose Soccer Complex - 45 min walk
  • Baptist Memorial Hospital-Collierville - 3 mi / 4.8 km
  • Carriage Crossing - 3.9 mi / 6.3 km
  • Cameron Brown Park - 4.4 mi / 7.1 km
  • Methodist Le Bonheur Germantown Hospital - 5 mi / 8.1 km
  • Regional One Health East Campus - 5.6 mi / 9.1 km
  • Museum of Biblical History - 6.3 mi / 10.1 km
  • W.C. Johnson Park - 7.5 mi / 12.1 km

Getting around

  • Memphis International Airport (MEM) - 20 min drive
  • Tupelo, MS (TUP-Tupelo Regional) - 97 min drive
  • Memphis Central Station - 27 min drive
  • Free area shuttle
map
See on map
9161 Winchester Rd, Germantown, 38138, TN, United States of America

At a glance

Hotel size

  • This hotel has 127 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-2:00 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Guests will receive smart lock details. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (dogs only)*
  • Restrictions apply*
  • 2 per room (up to 50 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking and van parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast
  • Coffee shop/café

Things to do

  • Outdoor seasonal pool
  • 24-hour fitness facilities
  • Fitness facilities

Working away

  • 24-hour business centre
  • Number of meeting rooms - 2

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Lift
  • Safe-deposit box at front desk

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Braille signage
  • Closed captioned TV
  • Lever door handles

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Sofa bed
  • Sofa bed size queen
  • Pillowtop mattress

Things to enjoy

  • Separate sitting area

Freshen up

  • Designer toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Fridge

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Bakery Cafe - This café serves light fare only.

Guest Kitchen - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.

Small print

Also known as

  • Hyatt Place Memphis/Germantown Hotel Germantown
  • Hyatt Place Memphis/Germantown Hotel
  • Hyatt Place Memphis/Germantown Germantown
  • Hyatt Place Memphis/Germantown Hotel Germantown
  • Hyatt Place Memphis/Germantown Hotel
  • Hyatt Place Memphis/Germantown Germantown
  • Hyatt Place Memphis/Germantown
  • Hyatt MemphisGermantown Germa
  • Hyatt Place Memphis Germantown

Optional extras

Pets are allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100

Service animals exempt from fees

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

The seasonal pool is open from May to September.

Pool access available from 10:00 AM to 10:00 PM.

The photos in this description reflect the brand standard and are provided for illustrative purposes only.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hyatt Place Memphis/Germantown does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's a seasonal outdoor pool. Guests have pool access from 10:00 AM to 10:00 PM.
  • Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 50 lbs per pet. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
  • You can check in from 3:00 PM - 2:00 AM. Check-out time is noon. Contactless check-out is available.
  • Yes. Nearby restaurants include La Perla Tapatia (2.2 mi), Bangkok Alley (2.2 mi), and Starbucks (2.3 mi).
  • Hyatt Place Memphis/Germantown has a seasonal outdoor pool and a 24-hour fitness center.
8.4.Very good.
  • 4.0.Fair

    Service was poor

    They charged the card I used to hold the rooms the full amount at check in before asking me how I would like to pay. That was not the card I wanted to pay with. After check in, they said they only clean the rooms on the fourth day, but they didn’t clean it at all during my stay. When we needed new towels, toilet paper, garbage bags, I had to go to the lobby and carry them up myself because they didn’t have anyone to bring it to me. Just very disappointing service overall. Hotel was pretty clean otherwise, and breakfast was decent.

    Alexica, 5 night family trip, Jul. 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Perfect

    Breakfast was delicious. Customer service friendly and excellent

    Sonja, 4 night trip, Jul. 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Clean and Safe (Great Location)

    Clean curb appeal, clean lobby, clean room, welcoming and friendly staff, and safe surroundings. We would certainly stay again.

    Sherrie, 1 night family trip, Jul. 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good safe area

    Great location. Very satisfied

    Brenda, 1 night trip, Jul. 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fab stay at the Hyatt Place

    The staff were friendly and attentive. My husband left a laptop when we checked out but we were notified ASAP and the return of it to us was arranged immediately!

    Masako, 2 night family trip, Jul. 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Overall the state was good the hotel was clean the breakfast was good

    Jessie, 3 night business trip, Jul. 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel! Stayed for 4 nights with the family. Staff was very helpful and friendly. Kids didn’t want to leave.

    Jayde, 4 night family trip, Jul. 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great stay!

    Great stay! Place was clean and water pressure in shower was perfect! Beds could definitely be updated though

    Stephen, 1 night family trip, Jul. 5, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Overall, we had a pretty good stay.

    2 night family trip, Jul. 4, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very well done

    Very good service. We were able to stay five in one room, saved on booking two rooms. Kids liked the gym and the pool. Breakfast was excellent and well as the service. Only thing I would suggest is to update the carpets.

    Russell, 1 night family trip, Jul. 4, 2021

    Verified Hotels.com guest review

See all 763 reviews