4/10 Fair
1 Feb 2023
Superior Room was far from Superior
We booked a Superior Room based on the photos on Hotels.com website but when we checked in the room looked like a Standard Apartment (not renovated bathrooms or kitchen) and when we approached management she appeared abrupt and unsympathetic. She said that our room was a Superior Room because it had aircon and when I showed her the photos online she said the photos were incorrect. I couldn’t use the ensuite which looked over 30 yrs old because of the stench of stale cigarettes smoke. I just closed the door and used the other bathroom. One of the single beds was also very uncomfortable so my kids ended up sharing a bed. View was great and facilities were good but I wouldn’t stay there again. The photos online should be changed to accurately show what you will be getting.
KIM
KIM, 3-night family trip
Verified Hotels.com guest review