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1 room, 2 adults

Fraser Place Melbourne

4-starThis property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
19 Exploration Lane, Melbourne, VIC, 3000, Australia

City-center hotel within walking distance of Her Majesty's Theatre
  • Free WiFi
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 1,251 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
WiFi
Good internet service
Room
Great room

Fraser Place Melbourne

from A$109
  • Deluxe Studio Apartment
  • Standard Studio Apartment
  • Executive Studio Apartment
  • Premier Studio Apartment

What’s around Fraser Place Melbourne

Landmarks

  • In Melbourne Central Business District
  • Her Majesty's Theatre - 4 min walk
  • Melbourne Central - 7 min walk
  • RMIT University - 7 min walk
  • Princess Theatre - 8 min walk
  • Bourke Street Mall - 11 min walk
  • Melbourne Museum - 11 min walk
  • Queen Victoria Market - 13 min walk

Getting around

  • Melbourne, VIC (MEL-Tullamarine) - 28 min drive
  • Melbourne, VIC (MEB-Essendon) - 23 min drive
  • Melbourne, VIC (AVV-Avalon) - 52 min drive
  • Flinders Street Station - 16 min walk
  • Southern Cross Station - 24 min walk
  • Showgrounds Station - 18 min drive
  • Melbourne Central Station - 7 min walk
  • Parliament Station - 9 min walk
  • Flagstaff Station - 14 min walk

At a glance

Key facts

Hotel size

  • This hotel has 112 rooms
  • This hotel is arranged over 13 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation.

Required at check-in

  • Credit card deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • No parking

  • Discounted offsite parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Fitness facilities
  • Bicycle rentals nearby
Working away
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2010
  • Lift
  • Rooftop terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • French
  • Hindi
  • Indonesian
  • Japanese
  • Korean
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Individually decorated
Freshen up
  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware and utensils
  • Dishwasher
More
  • In-room safe

Fraser Place Melbourne’s small print

Also known as

  • Fraser Place Melbourne Aparthotel
  • Fraser Place Melbourne Hotel
  • Fraser Place Melbourne Melbourne
  • Fraser Place Melbourne Hotel Melbourne
  • Fraser Place Aparthotel
  • Fraser Place Melbourne
  • Fraser Place
  • Fraser Place Melbourne Hotel Melbourne
  • Fraser Place Melbourne Hotel
  • Fraser Place Hotel
  • Fraser Place Melbourne Hotel
  • Fraser Place Hotel

Policies

Parking height restrictions apply.

Mandatory fees

Deposit: AUD 150 per stay

Optional extras

Credit card charges are subject to an extra charge

Early check-in can be arranged for an extra charge (subject to availability)

Late check-out can be arranged for an extra charge (subject to availability)

Parking is available nearby and costs AUD 25 per night

Rollaway beds are available for AUD 50 per night

Buffet breakfast is offered for an extra charge of AUD 20 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Fabulous 8.6 From 662 reviews

Good 6.0
Needs upkeep to improve
Reception staff on arrival very helpful and gave us complimentary upgrade to superior studio room with balcony. That's where most of it stopped. Our room, carpet heavily stained, beside table and table seating missing. Balcony 3/4 obscured by concrete wall, allowing only one person to be out on balcony at a time. balcony looks out onto other room window, so didn't/couldn't spend any time out there. Concrete wall made room very dark, and you could not stay in room without having lights on even during day. Housekeeping left, "can you please tidy my room sign". Bins cleaned and towels left on toilet seat. Didn't know if they were clean or not. Mentioned to reception staff. Male employee stated he would freshen up our room. On his return, he stated that the towels on the toilet where in fact clean, obviously leaving clean towels on the toilet and not hanging on bathroom towel rails was acceptable. Not sure if he changed them, have to hope that he did. Breakfast was nice with adequate choice and staff also very attentive and helpful when needed. Roof top deck, closed at 7pm. Outdoor furniture looked like had not been cleaned for some time. Little reason to spend much time out there. Overall average stay from a facility point of view. Staff members in all areas very pleasant and helpful. Management obviously needs to put more funds into maintenance of their facility to maintain reasonable standards.
L, auRomance trip
Good 6.0
, but not great like it once was.
I have stayed here & encouraged family members to stay here 6-7 times since 2016. Unfortunately, this latest stay was disappointing. Our room was almost not serviced for 2 days in a row, despite vacating the room for 5+ hours on each of these days. The housekeeper’s excuse was “we are very busy.” My response was to hire an additional housekeeper if that is the case. Milk was often not replaced in the refrigerator, and an empty toilet roll was missed. When we went to discuss these issues with managerial staff on reception, they were exceptionally helpful at getting our room serviced as it should have been initially. Their excuse was that this is a new housekeeping service they have recently employed. The buffet breakfast has gone downhill since 2016. They alternate what is on offer (understandably), but they only alternate with sausages on one day, and bacon/tomatoes the next. The Danish pastries they used to offer are no longer available, the fruit is the same day in and day out, and is poorly presented. The water tasted metallic, and could be better presented if you add ice to the canister for your juices and water, even adding lemon, lime, or mint to remove the metallic flavour of the water. Basically, put some effort in... The location of this hotel is hard to beat, you’re central to Chinatown, Central railway station, free tram lines, restaurants, coffee shops etc. We still plan to stay here in future, but hope that Fraser Place can return to what it once was.
Douglas, us4 night family trip
Poor 2.0
Worst hotel ever!
At first arrival it took us 30 minutes to check-in. There was only one front desk employee working at 5pm on a Friday afternoon, when the hotel was "fully booked". When we entered our room the light in the bathroom did not work. I called down to the front desk and was informed that maintenance was gone for the day and the best they could do is bring a lamp, when they brought up the lamp it did not fit in the bathroom. Further more, the shower door did not close properly so the bathroom floor flooded. The shower also had spots of mold throughout. To top off our awful experience, at 9am the next morning a male front desk employee tried to open the door to our room WITHOUT knocking! As a female guest, I was shocked and outraged. When I called down to ask for a manager I was informed that managers do not work on the weekend. This was the worst experience we have ever had at a hotel. For the cost of this hotel there are much better options out there. We would NEVER RECOMMEND this hotel to anyone.
auOther trip
Fair 4.0
A total disappointment.
What they offer in there web page : "Our contemporary apartment hotel is tucked away from the main street in a charming laneway in the middle of the city’s cultural, retail and entertainment hub. " Charming laneway? The first things we saw when we arrived at this place were 4 big trash bin beside the hotel door, in a very ugly, dirty and run down alley, it was early morning. Then we got into a very small, outdated lobby with not very welcoming employees. They were not rude but they don't offer the kind of attention expected from a 4 star hotel. At one point on our stay we called the reception for water and they told us to go down and pick it up. I don't understand how this is a 4 star hotel.
Angela, jpOther trip
Exceptional 10.0
Excellent experience and worth going back to
It started with a free room upgrade and bottle of wine waiting for me in the room and only got better. The room was quite modern and well appointed. The mattress for my room was also changed out during my stay (as were a number of others in the facility). The free WiFi was also a definite plus and a reasonably fast compared to others I have used. The front desk was able to provide a transit pass when I asked about them and greeted me whenever I came through the door. There is a hot breakfast which can be purchased from the front desk however I did not need it. The only complaint I have (and it's really a minor one) was that the towards the end of my stay (after the Grand Final) occasionally my room was missed being serviced but never back to back. That being said, when next I come back to Melbourne I will definitely be back to this hotel. One thing to note is parking can be a challenge in the CBD and the nearest parking is 1/2 a block away but visible from the front door.
Stefan, caOther trip

Fraser Place Melbourne

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