All hotels in Mermaid Beach, Queensland, Australia
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Turtle Beach Resort, Mermaid Beach

4.5 stars
2346 Gold Coast HighwayMermaid BeachQLD4218Australia, (02) 8228 1927
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Excellent4.3 / 5
Pool
Great pool
Food
Delicious food
Amenities
Great amenities
WiFi
WiFi system needs upgrading
173See all 173 Hotels.com reviews
From 1,006 reviewsTripAdvisor Traveller Rating

Turtle Beach Resort, Mermaid Beach

Hotel Info: (02) 8228 1927

from A$245
  • Superior Apartment, 2 Bedrooms
  • One Bedroom Superior - 5 Nights
  • One Bedroom Apartment - 5 Nights
  • Superior Apartment, 1 Bedroom
  • One Bedroom Superior - 2 Nights
  • Standard Apartment, 2 Bedrooms
  • 2 Bedroom Family Suite
  • Standard Apartment, 1 Bedroom (3 Night Rate)
  • Standard Apartment, 3 Bedrooms (5 Night Rate)
  • One Bedroom Apartment - 2 Nights
  • Three Bedroom Apartment
  • Two Bedroom Apartment - 2 Nights
  • Three Bedroom Apartment
  • Standard Apartment, 2 Bedrooms (5 Night Rate)
  • Standard Apartment, 1 Bedroom (5 Night Rate)
  • Standard Apartment, 2 Bedrooms (3 Night Rate)
  • Two Bedroom Superior - 5 Nights
  • Two Bedroom Apartment - Sale!
  • One Bedroom Apartment - Sale!
  • Standard Apartment, 1 Bedroom
  • Three Bedroom Apartment - 5 nights
  • Two Bedroom Superior - 3 Nights
  • Two Bedroom Apartment - 5 Nights

At a glance

Key facts

Hotel size

  • This hotel has 348 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is 10 AM
The front desk is open during the following times:
  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free self parking

Offsite

  • Area shuttle *

  • Shopping center shuttle *

  • Theme park shuttle *

Other information

  • Smoke-free property

Also known as

  • Resort Turtle Beach
  • Turtle Beach Resort
  • Turtle Resort
  • Sands Turtle Beach Hotel
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia

Policies

This property does not have elevators.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Rollaway beds are available for AUD 42.00 per day

Breakfast costs between AUD 8 and AUD 15 per person (approximately)

Cribs/Infant beds are available for AUD 9 per night

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

Area shuttle, shopping center shuttle, and theme park shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Cooked-to-order breakfast (surcharge)
  • Restaurant
  • Coffee shop/café
  • Barbecue grills
Things to do
  • Water park
  • Number of outdoor pools - 4
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Number of spa tubs - 4
  • Miniature golf on site
  • Playground on site
  • Golfing nearby
  • Free water park access
  • Children's pool
  • Sauna
  • Waterslide
  • Arcade/game room
Services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
Facilities
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Washer/dryer
Things to enjoy
  • Balcony or patio
  • Individually decorated
  • Individually furnished
  • Separate dining area
  • Separate living room
Freshen up
  • Second bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the apartment's full-service spa, Chelonia Beauty Day Spa.

Dining

Fresh and Tasty - This cafe specializes in local cuisine and serves lunch only. Open daily.

Deck Resturant and Bar - This poolside restaurant specializes in pizza and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Turtle Beach Resort, Mermaid Beach’s small print

Also known as

  • Resort Turtle Beach
  • Turtle Beach Resort
  • Turtle Resort
  • Sands Turtle Beach Hotel
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia

Policies

This property does not have elevators.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Rollaway beds are available for AUD 42.00 per day

Breakfast costs between AUD 8 and AUD 15 per person (approximately)

Cribs/Infant beds are available for AUD 9 per night

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

Area shuttle, shopping center shuttle, and theme park shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 173 reviews

Turtle Beach Resort, Mermaid Beach
Outstanding5.0 / 5
Great family resort.
Fantastic pools and activities. On-site restaurant was convenient. Beach just across the road. We loved it.
6 night family trip
Turtle Beach Resort, Mermaid Beach
Excellent4.0 / 5
great staff… rooms a bit musty and curtains not clean
6 night family trip
Turtle Beach Resort, Mermaid Beach
Excellent4.0 / 5
Great kid facilities but rooms need upgrading.
We stayed for 5 nights in june and were disappointed with the 2 bedroom apartment we had. The facilities around the resort are great for the kids but i strongly feel that some room upgrades are needed. The bed was extremely uncomfortable and slid on the tiles as soon as you sat on it, and i feel the lounge would benefit from being leather (as the lounge in room had marks on it ,and looked dirty). I think that your resort could only benifit from these upgrades if they were carried out.
5 night family trip
Turtle Beach Resort, Mermaid Beach
Excellent4.0 / 5
Great time at Turtle Beach Resort, Gold Coast
We stayed in a ground floor 2 bedroom superior apartment which was extremely close to the Deck restaurant and the Splash Zone. The room was very spacious and quite well appointed. We had both a balcony and a courtyard area with outdoor furniture. We found the Deck restaurant to have great atmosphere and served a nice selection of food. The pizzas were the speciality and tasted great. If you have kids under 10, this resort is for you. The Splash Zone has numerous waterslides, a dump bucket and water canons for water fights. Our 2 year old son had a ball there.
4 night family trip
Turtle Beach Resort, Mermaid Beach
Good3.0 / 5
Greeted by a cockroach on the bed and signs on the balcony saying remember to deadbolt the balcony. Flaking paint and chipped tiles show we were in the 'standard appartment' not the superior one. We came back to the appartment on Saturday afternoon to find a note under the door advising maintance would be in to service the aircon on Sunday between 10am and 3pm for 30 minutes! When I went to reception to object the service was postponed but reception were more concerned that they had 300 rooms to service. The hotel is largely about the splash zone that will be a hit with the kids, and big screen tv's right on the deck for a beer or meal is great. The food is good and reasonably priced, but it can get busy. The coffee is average quality.
3 night family trip

See all reviews

Turtle Beach Resort, Mermaid Beach

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