4/10 Fair
2 Feb 2023
COCKROACHES!!!!!!
In all my travelling all of over the world, including 3rd world countries I have never experienced such problem, cockroaches were in the kitchen, they were in the bathroom, in the hotel hallways!!! We reported the problem to the hotel reception and were told that they cant move us and housekeeping is not available (they don't have their own housekeeping but contract another company) until the following day but meanwhile they will call engineering department. What we found when came back from the day on the beach is they they just blatantly put roach traps all over the bathroom and kitchen in the plain view!!! Of course the cockroaches were still everywhere, big and small, crawling out of cracks in the moldings like they lived in the walls. We could not even use the kitchen because we were so disgusted. Finally, the housekeeping arrived the next day and when i showed them the cockroaches the cleaning lady was very calm about it like it was not a big deal and just crushed one with her foot !The amazing part was how nonchalant everyone was about this. We have stayed in Maui in many hotels including Hyatt and Westin properties and have never had issues like that. The worst part is how management of the hotel handled it when at the check out we asked the manager for some kind of compensation for the ruined vacation experience. Manager named Audrey (or Aubrey) said the most they can do is refund us the resort fee $85/day and we are still waiting for it to happen 3 weeks later.
yan
yan, 1-night family trip
Verified Hotels.com guest review
