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All properties in Santiago, Santiago Metropolitan, Chile
1 room, 2 adults

W Santiago

5-star5 stars
Great for families

Good to know

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Dry cleaning/laundry service
Isidora Goyenechea 3000, Las Condes, Santiago, Region Metropolitana, 7550000, Chile

5-star ski-in/ski-out hotel with outdoor pool, near Costanera Center
  • Free WiFi
  • Great for families

    Good to know

    • Free cots/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Excellent amenities and super helpful staff. The location is also good at the moment as…Jan. 11, 2020
  • I loved everything about this property - lots of great local touches, like the artwork…Oct. 9, 2019

W Santiago

from A$377
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  • Wonderful Room, Room, 2 Double Beds, City View
  • Cool Corner Room, Room, 1 King Bed, City View, Corner
  • Spectacular Room, Room, 1 King Bed, Balcony, City View
  • Spectacular Room, Room, 2 Double Beds, Balcony, City View
  • Fantastic Room, Suite, 1 King Bed, City View
  • Marvelous Room, Suite, 1 King Bed, Balcony, City View
  • Wow Room, Suite, 1 King Bed, City View
  • Wow Room, Presidential Suite, 1 King Bed, Balcony, City View

What’s around W Santiago

Landmarks

  • Costanera Center - 11 min walk
  • Peru Plaza - 1 min walk
  • Los Leones Golf Club - 9 min walk
  • Uruguay Park - 11 min walk
  • Gran Torre Santiago - 13 min walk
  • Bicentennial Park - 15 min walk
  • Sculpture Park - 22 min walk
  • Santiago Cable Car: Oasis Station - 29 min walk

Getting around

  • Arturo Merino Benitez Airport (SCL) - 31 min drive
  • Santiago Central Station - 9 min drive
  • El Golf Station - 6 min walk
  • Tobalaba Station - 8 min walk
  • Alcantara Station - 12 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 196 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is noon
  • Express check-out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. It is property policy that all guests must wear a face mask within public areas of the property.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only) *

  • Restrictions apply *

  • 2 per room (up to 40 lbs)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Self parking *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby
Working away
  • Business centre
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Lift
  • Rooftop terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to lift
  • Visual alarms in hallways
  • Closed captioned TV
  • Grab bar - near toilet
  • Lever door handles
Languages Spoken
  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Washer/dryer
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Individually decorated
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch plasma TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Karai - Onsite restaurant.

NoSo - This restaurant specializes in French cuisine. Open daily.

Terraza - This restaurant specializes in local cuisine. Open daily.

Red2One - Onsite rooftop bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Fitness classes on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby

Awards and affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.

W Santiago’s small print

Also known as

  • Hotel W Santiago
  • W Santiago Hotel Santiago
  • w Santiago Hotel Santiago
  • W Santiago
  • w Santiago Hotel Santiago
  • Hotel W Santiago
  • W Santiago Hotel
  • W Santiago Santiago

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • The national sales tax (19%) may be charged upon check-out to citizens of Chile regardless of length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Pet deposit: CLP 72000 per stay

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs CLP 20000 per day

Rollaway beds are available for an additional charge

Breakfast costs between CLP 18000 and CLP 18000 per person (approximately)

Pets are allowed for an extra charge of CLP 18000 per accommodation, per day

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of CLP 42000 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for W Santiago

  • Does W Santiago offer free cancellation for a full refund?
    Yes, W Santiago does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is W Santiago currently open?
    This property is closed from March 25 2020 to August 31 2020 (dates subject to change).
  • Is parking offered at W Santiago?
    Yes. Self parking costs CLP 20000 per day.
  • Is there a pool at W Santiago?
    Yes, there's an outdoor pool.
  • Are pets allowed at W Santiago?
    Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 40 lbs per pet. There's a charge of CLP 18000 per accommodation, per day, and there's also a deposit of CLP 72000 per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at W Santiago?
    You can check in starting at 3:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near W Santiago?
    Yes, there are 3 onsite restaurants.
  • Is airport shuttle service offered by W Santiago?
    Yes, an airport shuttle is available. The charge is CLP 42000 per vehicle one way.

Recent reviews

Fabulous 8.6 From 163 reviews

Exceptional 10.0
Amazing location ! Great hotel
us1 night trip
Exceptional 10.0
Room with a View
Great modern hotel. Full service concierge, always helpful. Delicious breakfast and one of the best fitness rooms. Location next to many great restaurants. Only one recommendation for the hotel - add a door between the sink and shower area and the bed area. If the room is dark the light from this area wakes up the whole room, plus one can watch your fellow guests shower from the beds and desk area (through the mirror across from the shower.)
James, us4 night family trip
Exceptional 10.0
Best hotel ever
Amazing
us2 night romance trip
Very good 8.0
Ask for room far away from club
Music from the club kept us up all night, the biggest downside. The room was cool, except for poorly installed door handles and a few glitches. Otherwise, the hotel is chic and trendy, and the food/restaurants were great.
us1 night romance trip
Exceptional 10.0
Loving Satiago de Chile
It wS AMAZING!!
Tania, us2 night business trip
Very good 8.0
Excellent location
Excellent high class hotel make sure to have extra money when visiting
curtis, us1 night family trip
Very good 8.0
Good, but .... could be better.
Modern room. Lack of good lighting. Great food and resturants. Concierge forgot to confirm a tenis appointment.
Paul, usBusiness trip
Fair 4.0
Rudest staff, terrible experience
The staff at the W Hotel Santiago could not be more rude and unaccommodating. I arrived after 36 hours of travel from a backpacking trip looking forward to a relaxing stay at this property. Upon check in, the front desk attendant was abrasive. When I asked to add late check out to my room, we got into an argument about whether I would pay another full day rate. (For reference, SPG's policy is half day rate until 5pm). The manager joined the conversation and was equally as rude and indifferent as the attendant. It was clear there was no attempt being made to make my stay either enjoyable or comfortable. The following day, I booked a spa service, which was one of the worst services I've ever received at any spa or hotel property. The masseuse was on her phone the entire time and would abruptly stop the service to reply to text messages. When I tried to discuss the issue, the hotel said the spa is unaffiliated (even though my services are billed back to my room) and they could/would not do anything to rectify the situation. Furthermore, even my interactions with the room service staff were rude. All in all, I only had one pleasant interaction during my entire stay and that was with the Concierge who went above and beyond to be helpful. I will NEVER be staying at this property again and will rethink my loyalty to the W Hotel brand as a whole as a result of this experience.
us1 night trip

W Santiago

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