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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Grand Riviera Princess All Suites Resort & Spa All Inclusive

4-star4 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club
  • Children's club (free)
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with water park, near Grand Coral Golf Riviera Maya
  • Free buffet breakfast and free WiFi
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club
    • Children's club (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Big hotel good food and drinks, reccomend all inclusive would stay againNov. 19, 2019
  • The pool areas were great and the grounds were also beautiful. But food was very poor…Sep. 22, 2019

Grand Riviera Princess All Suites Resort & Spa All Inclusive

from A$245
  • Deluxe Room, Garden View
  • Deluxe Room, Pool Access (Pool View)
  • Suite (with 2 Jacuzzies)
  • Suite With Jacuzzi and Outdoor Shower
  • Room
  • Family Room

What’s around Grand Riviera Princess All Suites Resort & Spa All Inclusive

Landmarks

  • On the beach
  • El Camaleon Mayakoba Golf Course - 43 min walk
  • Punta Esmeralda Beach - 3.1 mi / 5 km
  • Quinta Avenida - 4.1 mi / 6.5 km
  • Mamitas Beach Club - 5.8 mi / 9.4 km
  • Playa del Carmen Main Beach - 5.9 mi / 9.6 km
  • Grand Coral Golf Riviera Maya - 2.8 mi / 4.5 km
  • Tres Rios Ecopark - 4.5 mi / 7.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

At a glance

Key facts

Size

  • 674 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-10:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare*

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No onsite parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 9 restaurants
  • 9 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Fitness classes on site
  • Basketball on site
  • Motor boating on site
  • Playground on site
  • Rowing or canoeing on site
  • Snorkelling on site
  • Tennis lessons on site
  • Volleyball on site
  • Scuba diving nearby
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 5425
  • Conference space size (meters) - 504
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Year Built – 2007
  • Lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • German
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
Things to enjoy
  • Private spa tub
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 30-inch plasma TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Surcharge for premium food items
  • Room service
  • Childcare
  • Spa/beauty facilities and services

Spa

Spa Princess has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

Dining

Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

Grand Riviera Princess All Suites Resort & Spa All Inclusive’s small print

Also known as

  • Grand Riviera Princess All Suites All Inclusive Playa del Carmen
  • Riviera Princess Suites Inclu
  • Grand Riviera Princess All Suites Resort Spa All Inclusive

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

Optional extras

Late check-out can be arranged for an extra charge of USD 32 (subject to availability)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Riviera Princess All Suites Resort & Spa All Inclusive

  • Does Grand Riviera Princess All Suites Resort & Spa All Inclusive offer free cancellation for a full refund?
    Yes, Grand Riviera Princess All Suites Resort & Spa All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Grand Riviera Princess All Suites Resort & Spa All Inclusive currently open?
    This property is closed from April 17 2020 to October 14 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Grand Riviera Princess All Suites Resort & Spa All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grand Riviera Princess All Suites Resort & Spa All Inclusive?
    Sorry, there's no onsite parking at Grand Riviera Princess All Suites Resort & Spa All Inclusive.
  • Is there a pool at Grand Riviera Princess All Suites Resort & Spa All Inclusive?
    Yes, there are 12 outdoor pools and a children's pool.
  • Are pets allowed at Grand Riviera Princess All Suites Resort & Spa All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Grand Riviera Princess All Suites Resort & Spa All Inclusive?
    You can check in from 3 PM - 10:00 PM. Check-out time is noon. Late check-out is available for a charge of USD 32 (subject to availability). Express check-in and check-out are available.
  • Are there restaurants at or near Grand Riviera Princess All Suites Resort & Spa All Inclusive?
    Yes, there are 9 onsite restaurants, featuring international cuisine. Nearby restaurants include El Puerto (2.5 mi), Casa del Lago (2.6 mi), and Fonda Argentina (2.9 mi).

Recent reviews

Very good 8.0 From 1,652 reviews

Very good 8.0
It was beautiful, the rooms were good but a horrible smell came out of the bathroom that a plumber had to come and fix. The staff do not come around often when you’re by the pool for drink etc. food at tepinyaki was great, at the grill it was terrible. Cold food, poorly presented, minimal options.
au6 night romance trip
Very good 8.0
Nice place for a white wedding....noce place for a white wedding
au5 night trip
Good 6.0
Just OK
The restaurants were great amazing assortment and lots of choice at the buffets,the grounds are also amazing but the rooms let them down, poorly maintained,beds are really hard,we stayed in a pool access room and the entrance to the pool had lots of broken and missing tiles.We changed rooms after the first night because the room had a mouldy smell,the staff were very helpful to find us another room. Overall it was OK but will stay somewhere else next time.
SUSAN, au5 night family trip
Exceptional 10.0
Fantastic value for a premium resort
We all had a wonderful time. Food , service,entertainment was fantastic being able to book restaurant's and having la carte menu was a bonus option to the buffet. We all loved the pool access from our rooms which is worth the extra charge as it added a piece of paradise to our stay. We will definitely be going back when we get the opportunity
Barbara, au4 night family trip
Exceptional 10.0
Great hotel. Couldn't ask for more
This is a great hotel. Everything is included and thought of. Staff went out of there way to help with everything. Would recommend.
Sally, au3 night trip
Exceptional 10.0
Excellent pools, food, service, etc. will definitely be going back in the future.
us4 night romance trip
Exceptional 10.0
Love the villas own pool and bar! Amazing! They also had cabanas that you had to book early in the day.
Nashelymacey, us7 night romance trip
Exceptional 10.0
Our 3rd time there and it always exceeds our expectations
us6 night family trip
Good 6.0
Overall it is an older resort that could use an upgrade. Overall it was nice and relaxing. Although, people at the reception where not very friendly and helpful. At the restaurants and housekeeping where very friendly and helpful. The selection of food could diverse.
Frederic, us6 night family trip
Exceptional 10.0
Loved it all except the toilets backed up a couple of times.
Ken, us6 night family trip

Grand Riviera Princess All Suites Resort & Spa All Inclusive