Pacific Regency Hotel Suites, Kuala Lumpur, Malaysia

Extremely disappointed. I will never stay here again. The hotel is sparse with its RF cards and only give out one card. It is inconvenient considering you need a card to operate the power in the room & also one is needed to operate the elevator. Becomes an issue when one stays-in and the other goes out. It also is an issue when friends are on different levels at the hotel. Different staff come out with lame excuses only to be contradicted by another. At check-in there is a tourism tax of RM10 charged per room per night and had to be paid up front. Part of our group checked-out early in the day and the other at noon. The latter group was advised that no tourism tax was paid & double charged. On numerous occasions the refund has been sought but front desk deflects the blame to management; management to finance; finance to senior management even though they accept their error. The only person who I saw fit to be there was Alienus, who I thought should be the one running that hotel. But alas it wasn't the case. I over ruled my wife's concerns reading about the reviews of this hotel but can definitely comprehend the frustrations met by other guests. The rooms were nice(the new wing) however they don’t know how to compliment it with good service. Further beware if you get room service pay the bill with cash else when you have it added to your room bill they will double tax the invoice with service charge and taxes at check-out.

We found the staff very helpful and were happy to look after our luggage after we checked out allowing us to continue using the swimming pool and changerooms. The superior suite was enormous and could have fitted another king bed. The bathroom was clean but could have done with some maintenance as there was a massive hole in the plaster over the shower. Whilst it didn't affect us it looked unsightly. The room's safe was large allowing us to store two laptops, an ipad, and a money wallet. The bed was no different to any other you will find in Asia regardless of the stars eating , and that is hard. If you're looking for a soft bed this isn't the place. One thing to note if you want to save a little money and that is to book your cab to the airport with a taxi driver in the street. They will come at the allocated time and get you to the airport cheaper. 100MYR as compared to 170MYR.

We spent 2 nights there. Very satisfied overall. Great value for money. I would definitely recommend it to my friends.

We found used condom in room ,after we complained to reception they change a new room for us.