Pacific Regency Hotel Suites

Not a bad hotel but in need of a refresh to fix broken tiles, pavers and a repaint. Rooms very comfortable but breakfast is pretty bad... cold pancakes and eggs and very little western options. Wanted a $50 deposit to use an umbrella..... really never encountered that before.

Extremely disappointed. I will never stay here again. The hotel is sparse with its RF cards and only give out one card. It is inconvenient considering you need a card to operate the power in the room & also one is needed to operate the elevator. Becomes an issue when one stays-in and the other goes out. It also is an issue when friends are on different levels at the hotel. Different staff come out with lame excuses only to be contradicted by another. At check-in there is a tourism tax of RM10 charged per room per night and had to be paid up front. Part of our group checked-out early in the day and the other at noon. The latter group was advised that no tourism tax was paid & double charged. On numerous occasions the refund has been sought but front desk deflects the blame to management; management to finance; finance to senior management even though they accept their error. The only person who I saw fit to be there was Alienus, who I thought should be the one running that hotel. But alas it wasn't the case. I over ruled my wife's concerns reading about the reviews of this hotel but can definitely comprehend the frustrations met by other guests. The rooms were nice(the new wing) however they don’t know how to compliment it with good service. Further beware if you get room service pay the bill with cash else when you have it added to your room bill they will double tax the invoice with service charge and taxes at check-out.

I use Hotel.com for most of my business trip and I think it is really convenient, but I have never written a review before because most of the hotel that I stay in are nice. Pacific Regency must be the worse hotel that I ever stay in the issues are as below: 1. the web site did not say the out door pool is under maintenance and they should remove from the feature list and the pictures ( since the only look forward thing is that) 2. During the check in I was ask to pay cash for RM40 for a tourist tax ( was not that much) but why not just include it in the payment. Also I was not charged during my stay of The Majestic Hotel. 3. The non-stop music from the 9th floor Kareoke room does not stop until 4.30am 4. The duty manager saw me and try to explain issues 2 and 3 to me but did you ask if I am free to talk ? just said" hey you stay in xxxx room right and ......." also try to argue with me and claim that duty tax is same in every hotel, I stayed in KL for 8 night and with 2 different hotel I am pretty sure I paid or not at previous hotel and I do not need you to question me on it. 5. Non stop dropping noise coming from top of the toilet

Good place to stay.... Will come back again.

The staff at the reception and concierge was amazing: they made all efforts to please guests. Always nice, always smiling. Beyond all expectations. Excellent location - within walking distance to many sights. GoKL bus is near. Very outdated furniture and feeling. Needs refurbishment. Water/toilet had to be fixed - but staff helped immediately and solved the problem. Premier Executive rooms are nice. Those floors are also nice. Neighbouring high buildings block the view, you have to look at walls. City view rooms are good. Simple glass windows make rooms noisy if looking on aircon machines of neighbouring buildings. Very basic breakfast (no real selection for European continental) but it is cheap and the staff is very nice and helpful. Pool area has superb view. It is rather a bar than a recreational area. In general: very good value for the money with very nice staff.

I have been before, hotel only average, location is good . Price mach the standard, lobby small and crowded, View from 33 floor is good. staff is helpful , food is average.

Inside hotel was decent, older building well kept with steep driveway on hotel main entrance which is 7th floor by elevator. There is constant flow of office cars parking. The building entrance is on the back of hotel. Al this took some getting used to. The valet - transport is an outside vendor with outrageous pricing. Walk down and get a taxi.

Great comfortable stay, although there are some wear and tear areas due to the age of the hotel, but super clean and well-maintained for the age!

At first I got a room smell cigarette smoke, changed to new one. Although it was a non smoking room but how came it smell so hard. Another the room was dusty and have food stain on the floor. I got too tired to changed the room so I stay although having allergy with dust. I try the swiming pool however I am really upset because in changing room the staff smoke there... so I decide that it. I will never choose this place again if no improvement in future. The good thing only the front desk are friendly and the waiters at cafe are very nice.

The hotel is very centralised and convenient to travel to shopping Malls. There is a still smell when u enter the room. Right below the hotel there is a 7-11 which makes it convenient.