Brookstone Lodge

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Pool
Room, 1 Queen Bed, Non Smoking | Room
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Overview of Brookstone Lodge

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Brookstone Lodge

3.0 star property
Mountain hotel with indoor pool, near Biltmore Estate

8.2/10 Very good

1,001 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
Map
4 Roberts Rd, Asheville, NC, 28803
Main amenities
  • Housekeeping (on request)
  • Indoor pool
  • Fitness center
  • Business center
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • ATM/banking services
  • Laundry service
  • Meeting room
  • Concierge services
  • Gift shops/newsstands
For families
  • Children stay free
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace

Choose dates to view prices

About this area

What's nearby

  • Heart of Asheville
  • Biltmore Estate - 33 min walk
  • The Orange Peel - 9 min drive
  • Harrah's Cherokee Center - Asheville - 11 min drive
  • Asheville Outlets - 11 min drive

Getting around

  • Asheville Regional Airport (AVL) - 19 min drive

About this property

Brookstone Lodge

3-star hotel in the business district
Consider a stay at Brookstone Lodge and take advantage of free to-go breakfast, a terrace, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a gym and a business center.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Free self parking
  • A TV in the lobby, an elevator, and a gift shop
  • A 24-hour front desk, coffee/tea in the lobby, and smoke-free premises
  • Guest reviews give good marks for the overall value, helpful staff, and location
Room features
All guestrooms at Brookstone Lodge have thoughtful touches such as air conditioning, in addition to amenities like free WiFi and free weekday newspapers. Guest reviews say good things about the clean, comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with designer toiletries and shower/tub combinations
  • 36-inch HDTVs with satellite channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 73 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - anytime
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free on-the-go breakfast 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

Traveling with children

  • Children stay free

What to do

  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Rafting nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services

Facilities

  • 1 building/tower
  • Built in 2009
  • ATM/banking
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness center
  • An indoor pool

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Handrails in stairways
  • Visual fire alarm
  • Lever door handles

Languages

  • English

Room amenities

Be entertained

  • 36-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Housekeeping (on request)
  • Connecting/adjoining rooms available

Fees & policies

Refundable deposits

  • Deposit: USD 150.00 per stay

Children & extra beds

  • Cribs/infant beds are available for USD 10.0 per day

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Brookstone Asheville
Brookstone Lodge
Brookstone Lodge Asheville
Brookstone Hotel Asheville
Brookstone Lodge Hotel
Brookstone Lodge Asheville
Brookstone Lodge Hotel Asheville
Brookstone Lodge near Biltmore Village Ascend Hotel Collection

Frequently asked questions

Does Brookstone Lodge offer free cancellation for a full refund?
Yes, Brookstone Lodge does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Brookstone Lodge?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Brookstone Lodge?
Yes, there's an indoor pool.
Are pets allowed at Brookstone Lodge?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Brookstone Lodge?
Yes, there's free self parking.
What are the check-in and check-out times at Brookstone Lodge?
You can check in from 4:00 PM - anytime. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at Brookstone Lodge and nearby?
Have fun with activities like hiking, mountain biking, and rafting, and practice your swing at the nearby golf course. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center and a picnic area.
Are there restaurants at or near Brookstone Lodge?
Yes. Nearby restaurants include Biltmore Coffee Roasters (2.3 mi), Apollo Flame Bistro (2.3 mi), and Juicy Lucy's Burger Bar and Grill (2.6 mi).
What's the area around Brookstone Lodge like?
Brookstone Lodge is in the heart of Asheville, a short 1-minute walk from Asheville's Fun Depot. Travelers say this hotel is in a good location.

Overall score and ratings

8.2

Very good

8.6/10

Cleanliness

8.9/10

Staff & service

7.9/10

Amenities

8.3/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

Adam, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Amanda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very clean. Comfy and a good location. Staff was very nice.
Jeri, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Appealing property that offers excellent rates
High-quality hotel that frequently offers lower-than-expected rates. Modern, appealing, comfortable, lots of amenities offered.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

William J, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tashalia, 4-night trip
Verified Hotels.com guest review

8/10 Very good

A So-So Place to stay in Asheville
Brookstone Lodge was a so-so place to stay on my most recent visit to Asheville. All the staff I interacted with were nice (which was the highlight), but unfortunately, I found a lot of the other areas to be lacking. Our room was not sufficiently cleaned before checking in. I found the floor of the bathroom completely disgusting. It didn't appear to have been mopped or the area around the base of the toilet cleaned at all. The linens on the bed were also questionable. The breakfast left a lot to be desired and the "coffee machine" coffee was terrible. Overall, this place seemed overpriced and left a lot to be desired. I will be looking for a different place to stay next time.
3-night family trip
Verified Hotels.com guest review

6/10 Good

William, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice comfortable place to stay. We would stay again
Jason, 1-night trip
Verified Hotels.com guest review