All properties in Marrakech, Marrakech, Marrakech-Safi, Morocco

Novotel Marrakech Hivernage

4-star hotel with outdoor pool, near Avenue Mohamed VI

  • Free WiFi in lobby

Image gallery

  • Novotel Marrakech Hivernage
  • Novotel Marrakech Hivernage
  • Pool
  • Outdoor Pool
  • Novotel Marrakech Hivernage
Novotel Marrakech Hivernage. Image 1 of 85.
1 / 85Novotel Marrakech Hivernage
  • Staff very friendly, polite and helpful. Location is good

    Feb. 14, 2020

  • The location was great and some of the staff were as well. But the place is run down and…

    Jan. 15, 2020

See all 81 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Dining options
  • Free WiFi
  • Pool
  • Bathtub
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 112 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center

For families

  • Children's pool
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Sofa bed
  • Microwave
  • Television

What’s around

  • In Hivernage
  • Marrakech Plaza - 18 min walk
  • Jemaa el-Fnaa - 19 min walk
  • Avenue Mohamed VI - 9 min walk
  • Menara Mall - 12 min walk
  • Palais des Congres - 17 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior Double Room, 1 Double Bed with Sofa bed
  • Deluxe Room, 1 Double Bed with Sofa bed
  • Superior Double Room, 1 Double Bed with Sofa bed
  • Superior Twin Room, Multiple Beds


  • In Hivernage
  • Marrakech Plaza - 18 min walk
  • Jemaa el-Fnaa - 19 min walk

What’s around


  • In Hivernage
  • Marrakech Plaza - 18 min walk
  • Jemaa el-Fnaa - 19 min walk
  • Avenue Mohamed VI - 9 min walk
  • Menara Mall - 12 min walk
  • Palais des Congres - 17 min walk
  • Carré Eden Shopping Center - 21 min walk
  • Menara Gardens - 24 min walk
  • Le Jardin Secret - 26 min walk
  • Royal Palace - 27 min walk
  • Bahia Palace - 29 min walk

Getting around

  • Menara Airport (RAK) - 9 min drive
  • Marrakech Central Station - 28 min walk

At a glance

Hotel size

  • This hotel has 112 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • One child (15 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*


  • Pets allowed*
  • 1 per room


  • Free WiFi in public areas
  • WiFi in rooms*

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Pool umbrellas

Working away

  • Business centre


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage


  • Number of buildings/towers - 1
  • Year Built – 2009
  • Lift
  • Garden
  • Terrace


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

Languages Spoken

  • Arabic
  • English
  • French

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Sofa bed
  • Premium bedding

Freshen up

  • Partially open bathroom
  • Shower/tub combination
  • Hair dryer

Be entertained

  • 26-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Free local calls

Food and drink

  • Microwave
  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


Bazz'art - This brasserie serves lunch and dinner. Guests can enjoy drinks at the bar.

Comptoir Nomade - Onsite bar.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Novotel Marrakech Hivernage Hotel
  • Novotel Marrakech Hivernage Hotel Marrakech
  • Novotel Marrakech Hivernage
  • Suite Novotel Marrakech Hotel Marrakech
  • Novotel Suites Marrakech Hotel
  • Novotel Suites Marrakech
  • Novotel Marrakech Hivernage Hotel
  • Novotel Marrakech Hivernage
  • Novotel Marrakech Hivernage Hotel
  • Novotel Marrakech Hivernage Marrakech

Optional extras

Late check-out can be arranged for an extra charge of MAD 500 (subject to availability)

Rollaway beds are available for MAD 150.0 per night

Buffet breakfast is offered for an extra charge of MAD 90 per person (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MAD 100 per pet, per day

WiFi is available in guestrooms for an extra charge


Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MAD 16.50 per person, per night. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Novotel Marrakech Hivernage does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's an outdoor pool and a children's pool.
  • Yes, pets are welcome, with a limit of 1 per room. There's a charge of MAD 100 per pet, per day.
  • You can check in from 2 PM - midnight. Check-out time is noon. Late check-out is available for a charge of MAD 500 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, Bazz'art. Nearby restaurants include Lotus Club Marrakech (5-min walk), Mama Afrika (12-min walk), and Katsura (12-min walk).
  • No, this hotel doesn't have a casino, but Casino de Marrakech (1-min walk) and Le Grand Casino de la Mamounia (11-min drive) are both nearby.
  • Novotel Marrakech Hivernage has an outdoor pool and a fitness center, as well as a garden.
  • 8.0.Very good

    Even though it looks modern and grand hotel, rooms were not of good quality, some of the rooms we got had curtains not properly hanged, other did not proper curtains at all. There were other items (tables and tiles in the bathroom that looked worn and broken (they were repaired but poorly)

    1 night trip, Jan. 2, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Would stay again. Once pool is sorted.

    Comfy and great location. The hotel pool was being renovated which meant it was useless and took away the relaxing element of staying there. They did offer me to use their sister hotel pool but it’s was a short walk away. I would stay here again. The breakfast was good and the hotel is really arty to stay at. The room is big and comfy bed. I would suggest you stay in pool view room to avoid noise from nearby clubs / bars and cars late at night. I would stay here again. The staff are helpful.

    4 night trip, Dec. 24, 2019

    Verified guest review

  • 8.0.Very good

    localization and clean very good buffet breakfast

    oscar, 1 night family trip, Sep. 28, 2019

    Verified Expedia guest review

  • 6.0.Good

    Waiting on change

    Angela, 1 night romance trip, Jul. 13, 2019

    Verified guest review

  • 8.0.Very good

    Marrakesh business trip

    I've used this hotel twice now for short business trips. it's well located a short walk away from the old city and close to the airport a short cab ride away. Pool is good. staff are friendly and attentive and the restaurant has a nice choice of food and drinks - some other reviews moan about standard of rooms and hotel - i found everything to be of a good standard and will stay again.

    david, 1 night business trip, Jul. 3, 2019

    Verified guest review

  • 2.0.Poor

    At check in we felt bad sleeping in that room. Carpet was stained all over and felt gross. Room was warm, ac vent away from the vent by the front door, amenities was only shampoo and soap. At check out we had to request for a receipt and it eas a big issue

    3 night romance trip, May 15, 2019

    Verified Orbitz guest review

  • 6.0.Good

    Poor room design--no bedside table and couldn't easily reach the curtains as TV in the way. Duvet old and filling extremely lumpy with patches with no filling at all-it should have been thrown out long ago. Air-con ineffective. Service offhand. Drinks in restaurant took ages to arrive. At breakfast I asked where the hot water for tea was.The guy just pointed vaguely leaving me to work out that it was a kettle on the end of the bar that I had to switch on and boil up myself. Food however was good and nicely presented.

    1 night romance trip, May 7, 2019

    Verified Expedia guest review

  • 6.0.Good

    Ok hotel in a pricey neighborhood.

    We stayed here for 3 nights at the end of April. The area around the hotel is great and only 15-20 mins walk to the medina. The hotel lobby-bar-restaurant area is pretty nice. Pool area is ok but could be cleaner. Room was clean. It's a nice 3.5 star hotel at the right price. Bartender Yassine was very friendly and effective.

    Errico, 3 night romance trip, Apr. 25, 2019

    Verified guest review

  • 10.0.Exceptional

    Great location; good breakfast; VERY friendly staff

    4 night romance trip, Apr. 13, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great stay

    Was a great standard, nice and clean

    Imran, 1 night family trip, Mar. 9, 2019

    Verified guest review

See all 81 reviews