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All properties in Tokyo, Tokyo Prefecture, Japan

Shangri-La Tokyo

Luxury hotel with spa, near Tokyo Imperial Palace

  • Free WiFi
From
A$542

Restrictions related to your trip

  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Image gallery

  • Horizon Club, Deluxe Room, 1 King Bed - Guest Room
  • Horizon Club, Deluxe Room, 1 King Bed - Guest Room
  • Pool
  • Pool
  • Horizon Club, Deluxe Room, 1 King Bed - Guest Room
Horizon Club, Deluxe Room, 1 King Bed - Guest Room. Image 1 of 75.
1 / 75Horizon Club, Deluxe Room, 1 King Bed - Guest Room
Marunouchi Trust Tower Main, Tokyo, 100-8283, Tokyo-to, Japan
9.4.Exceptional.
  • Great location, close to the station and the Imperial Palace. Very helpful staff

    Jul. 5, 2019

  • The pool and breakfast were great however the breakfast was very expensive.

    Jun. 30, 2019

See all 142 reviews

Official standards

This property advises that it adheres to Coronavirus Guidelines (Japan) and Shangri-La Cares (Shangri-La) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Convenient
Walkable
Safe
Shopping
Transport options
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Bathtub
  • Gym

Property highlights

Main amenities

  • 200 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 1 indoor pool
  • Breakfast available

What’s around

  • In Marunouchi
  • Tokyo Imperial Palace - 22 min walk
  • Tokyo Bay - 40 min walk
  • Ueno Onshi Park - 40 min walk
  • Tokyo Dome - 44 min walk
  • Tokyo Tower - 2.5 mi / 4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed
  • Deluxe Imperial Garden View 1 King
  • Horizon Club, Deluxe Room, 1 King Bed
  • Premier Room, 1 King Bed
  • Executive Suite, 1 King Bed
  • Deluxe Room, 2 Single Beds
  • Deluxe Imperial Garden View 2 Twins
  • Horizon Club, Deluxe Room, 2 Single Beds
  • Horizon Club Deluxe Imperial Garden View King
  • Horizon Club Deluxe Imperial Garden View Twin
  • Horizon Club, Premier Room, 1 King Bed
  • Premier Suite, 1 King Bed
  • Shangri-La Suite
  • Presidential Suite
  • Premier Suite, 2 Single Beds

What’s around

Landmarks

  • In Marunouchi
  • Tokyo Imperial Palace - 22 min walk
  • Tokyo Bay - 40 min walk
  • Ueno Onshi Park - 40 min walk
  • Tokyo Dome - 44 min walk
  • Tokyo Tower - 2.5 mi / 4 km
  • LaLaport Toyosu Mall - 2.7 mi / 4.4 km
  • Tokyo Sky Tree - 3.5 mi / 5.7 km
  • Shibuya Crossing - 5.1 mi / 8.2 km
  • Tokyo Disneyland® - 9.2 mi / 14.7 km
  • Tokyo DisneySea® - 9.7 mi / 15.6 km

Getting around

  • Narita Intl. Airport (NRT) - 49 min drive
  • Haneda Airport (HND) - 16 min drive
  • Tokyo Station - 5 min walk
  • Yurakucho Station - 14 min walk
  • Kanda Station - 16 min walk
  • Nihombashi Station - 8 min walk
  • Mitsukoshimae Station - 9 min walk
  • Kyobashi Station - 10 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
map
See on map
Marunouchi Trust Tower Main, Tokyo, 100-8283, Tokyo-to, Japan

At a glance

Hotel size

  • This hotel has 200 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Special check-in instructions

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • One child (6 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 33 lbs)
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (JPY 3000 per day)
  • Onsite valet parking (JPY 4500 per day)
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Number of indoor pools - 1
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Free bicycles on site
  • Fitness facilities
  • Number of spa tubs - 1
  • Steam room
  • Sauna

Working away

  • 24-hour business centre
  • Business centre
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Year Built – 100
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)

Accessibility

  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • Arabic
  • Chinese
  • English
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Malay

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • In-room massage available
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Designer toiletries
  • Hair dryer

Be entertained

  • 42-inch flat-screen TV
  • Premium TV channels
  • IPod docking station
  • DVD player

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

CHI, The Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

The Lobby Lounge - This café specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Piacere - Overlooking the garden, this restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Nadaman - This restaurant specializes in Japanese cuisine and serves lunch, dinner, and light fare. Open daily.

Fees & policies

Refundable depositPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Breakage deposit: JPY 5000 per stay

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

Optional extras

  • Breakfast costs between JPY 3000 and JPY 5500 per person (approximately)
  • Airport shuttle service is offered for an extra charge of JPY 3100 per person (one-way)
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for JPY 10000 per night

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of JPY 10000 per pet, per night
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs JPY 3000 per day
  • Valet parking costs JPY 4500 per day
  • Parking height restrictions apply

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Coronavirus Guidelines (Japan) and Shangri-La Cares (Shangri-La).

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

This property uses a grey water recycling system and eco-friendly cleaning products.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, mobile payments and cash.

The listed child breakfast fee applies to guests age 11 and younger.

Also known as

  • Shangri-La Hotel Tokyo
  • Shangri-La Hotel, Tokyo Hotel Chiyoda
  • Shangri-La Hotel, Tokyo Japan
  • Shangri La Tokyo
  • Shangri La Chiyoda
  • Shangri La Hotel Tokyo
  • Shangri-La Tokyo Hotel
  • Shangri-La Tokyo Tokyo
  • Shangri-La Tokyo
  • Shangri La Hotel Tokyo
  • Shangri-La Tokyo Hotel Tokyo
  • Shangri-La Hotel, Tokyo Hotel Chiyoda
  • Shangri-La Hotel, Tokyo Japan
  • Shangri La Tokyo
  • Shangri La Chiyoda
  • Tokyo Shangri-La Hotel
  • Shangri La Chiyoda
  • Shangri La Tokyo

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Shangri-La Tokyo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs JPY 3000 per day. Valet parking costs JPY 4500 per day. Parking spots may be limited. Electric vehicle charging is available.
  • Yes, there's an indoor pool.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 33 lbs per pet. There's a charge of JPY 10000 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
  • Yes, The Lobby Lounge offers international cuisine and garden views. Nearby restaurants include Kizo (3-min walk), Doutor Coffee Shop (3-min walk), and Rokurinsha Tokyo (3-min walk).
  • Yes, an airport shuttle is available. The charge is JPY 3100 per person one-way.
  • Have fun during the warmer months with activities such as cycling. Indulge in a treatment at the spa and soothe your senses in the spa tub. Shangri-La Tokyo also has an indoor pool and a 24-hour health club, as well as a sauna.
9.4.Exceptional.
  • 10.0.Exceptional

    They give you pj's!

    Best hotel i have ever stayed at for a business trip. Services and ammenities were 5 star.

    laura, 3 night business trip, May 15, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Hotel is located close to Tokyo station, without feeling like it is located close to Tokyo station. The staff were amazingly friendly, and very accommodation of our 1 year old. Rooms were clean, and had all the up to date facilities expected in a modern hotel. Extremely worthwhile staying there.

    1 night family trip, Apr. 14, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Fabulous hotel right near Tokyo station with fabulous views across Tokyo. Hotel wasn’t easy to find but worth the Hunt. Enjoy a drink with view or arvo tea in the bar.

    1 night trip, Jan. 18, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Horizon Club rooms worth a try - excellent breakfast at the Club Lounge and an impressive view from the room.

    1 night romance trip, Jan. 12, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    it was a very nice stay in Shangri-La Tokyo especially our family enjoyed a lot the service in Horizon Floor as well as lobby floor restaurant Piacere.

    Pang Yuen, 4 night family trip, Jan. 12, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing as always. Even shipped some bracelets my family left in one of the robe pockets.

    Chris, 1 night family trip, Jan. 2, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Best in the world

    This has to be one of the WORLDS best hotels...everything is at the highest levels of quality and service. It’s conveniently located, restaurants are top notch and service is over the top. Our bellman even escorted us to Tokyo station to make sure we got on the right train, found our car and got seated.

    William, 2 night family trip, Nov. 14, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good location, beautiful interior, staff was very helpful.

    4 night romance trip, Nov. 9, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    everthing is good exept the Italy dinner in the hotel

    YIYAN, 2 night family trip, Jul. 30, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing Tokyo

    Truly awesome establishment. Central with easy transport connections. Views. Unparalleled service. Great food.

    Albert, 4 night romance trip, Jul. 6, 2019

    Verified Hotels.com guest review

See all 142 reviews