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All properties in Chiang Mai, Chiang Mai Province, Thailand
1 room, 2 adults

The Empress Hotel Chiang Mai

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
199/42, Chang Klan Road, Chiang Mai, Chiang Mai, 50100, Thailand

4-star hotel with outdoor pool, connected to the convention center, near Chiang Mai Night Bazaar
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Service
Fantastic service
Value
Best value for money
Food
Delicious food
Cleanliness
Clean

The Empress Hotel Chiang Mai

from A$90
  • Executive Suite
  • Superior Room
  • Deluxe Room
  • Executive Room

What’s around The Empress Hotel Chiang Mai

Landmarks

  • In Chang Khlan
  • Chiang Mai Night Bazaar - 13 min walk
  • Tha Phae Gate - 24 min walk
  • Wat Phra Singh - 38 min walk
  • CentralPlaza Chiang Mai Airport - 42 min walk
  • Warorot Market - 21 min walk
  • Chiang Mai Gate - 21 min walk
  • Sunday Walking Street Market - 32 min walk

Getting around

  • Chiang Mai Intl. Airport (CNX) - 13 min drive
  • Chiang Mai Railway Station - 17 min drive
  • Saraphi Station - 20 min drive
  • Lamphun Station - 25 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 375 rooms

Arriving/leaving

  • Check-in time 2:00 PM-11:30 PM
  • Check-out time is noon
  • Express check-in
Front desk staff will greet guests on arrival.
Airport shuttle service is available on request from 6 AM to midnight. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle from 6 AM to midnight *

Parking

  • Free extended parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
  • Sauna
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 2
  • Year Built – 1989
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • Wheelchair accessible
Languages Spoken
  • Chinese
  • English
  • Thai

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
Sleep well
  • Turndown service
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Chao Nang Coffee Shop - This coffee shop specializes in Thai cuisine and serves breakfast, lunch, dinner, and light fare.

Panda Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

The Empress Hotel Chiang Mai’s small print

Also known as

  • Empress Hotel Chiang Mai
  • The Empress Chiang Mai
  • The Empress Hotel Chiang Mai Hotel
  • The Empress Hotel Chiang Mai Chiang Mai
  • The Empress Hotel Chiang Mai Hotel Chiang Mai
  • Empress Chiang Mai
  • Empress Chiang Mai
  • Empress Chiang Mai Hotel
  • Empress Hotel Chiang Mai
  • Hotel Empress Chiang Mai

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of Safety and Health Administration (Thailand) guidelines.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge of THB 500 (subject to availability)

Rollaway beds are available for THB 850.0 per night

Buffet breakfast is offered for an extra charge of THB 450 for adults and THB 450 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 100 per person (one-way)

Airport shuttle for children between the ages of 4 and 12 costs THB 100 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Empress Hotel Chiang Mai

  • Does The Empress Hotel Chiang Mai offer free cancellation for a full refund?
    Yes, The Empress Hotel Chiang Mai does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is The Empress Hotel Chiang Mai currently open?
    This property is closed from 1 June 2020 to 30 June 2020 (dates subject to change).
  • Is parking offered at The Empress Hotel Chiang Mai?
    Yes, there's free self and extended parking.
  • Is there a pool at The Empress Hotel Chiang Mai?
    Yes, there's an outdoor pool.
  • Are pets allowed at The Empress Hotel Chiang Mai?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at The Empress Hotel Chiang Mai?
    You can check in from 2:00 PM to 11:30 PM. Check-out time is noon. Late check-out is available for a charge of THB 500 (subject to availability).
  • Are there restaurants at or near The Empress Hotel Chiang Mai?
    Yes, there are 2 onsite restaurants.
  • Is airport shuttle service offered by The Empress Hotel Chiang Mai?
    Yes, an airport shuttle is available from 6 AM to midnight on request. The charge is THB 100 per person one-way.

Recent reviews

Superb 9.2 From 658 reviews

Exceptional 10.0
Highly recommended. Love love love this hotel
I like the hotel so much from checked in to check out is excellent. All the staff are very friendly especially Miss Kai, she’s awesome and excellent customer service. She’s looking after us very well. Breakfast selection is good, we got roses and lot of freebies snacks like chocolate, biscuits, nuts and juices. I will definitely come back in this hotel and I will recommend this place to my relatives and friends.
Pilar, au7 night trip
Exceptional 10.0
Great stay in nice hotel
Great stay. Staff very good, as were facilities. Good breakfasts, pool area nice and ingoid area
Peter, au4 night romance trip
Exceptional 10.0
Very happy
Fantastic service, lovely building, great food. Free breakfast was awesome as was the complimentary dinner and drinks. Free upgrade was a bonus as were the free bag of ‘snacks’ and regular platters of fresh fruit left in our room. Fresh flowers in room, rosebuds on pillows every night a lovely touch. we were very comfy. Great area, good tourist info at hotel, night markets easy walk. Free airport transfers a bonus. Our 3 nights turned into 9! Only negative? Perhaps the Bathroom could do with updating
vicky, auRomance trip
Exceptional 10.0
good stay and great tour of tigers and elephants
Jeffrey, auOther trip
Exceptional 10.0
loved it!
Lovely big room. Great pool. Plenty of loungers. 3 restaurants/ coffee shops. Steam room gym. Good location. Laundry and massage a few feet away ( or come to hotel either). Fruit and amazing goodie bag in room. Huge buffet breakfast choice. Western and Asian choices. Bread was yum. Staff country’s and helpful. No chargers ( that worked ) near the bed.
Irene, th2 night trip
Good 6.0
Not the hotel it once was
We regularly stay at The Empress when visiting Chiang Mai and return for good reason; you are treated so well by the staff. Whilst the staff do a good job, we did find some shortcomings and changes which impacted out experience. 1) The poolside service used to be great and you could ring a bell and staff would tend to you. Not any more though, you have to go up to the counter and order. 2) The price you see (for drinks and food) is not the price you pay. They will add VAT (7%) and Service(10%), so for example a gin & tonic costs about 230 baht (£6ish) but in the end costs more like £7, which is getting on for London prices, and will contain very little actual gin. 3) Happy hour is now buy 2 get 1 free, rather then buy 1 get 1 free. The staff were as always very respectful and courteous, with all staff greeting you and being polite as always. We had an issue with our room in that a family with 2 small (very noisy) children were screaming, and it was no trouble for them to find is a new room, but I would suggest that couples should not be placed in rooms adjacent to young families in a hotel of this calibre. It is still a nice hotel and in a good location, however next time I will look to book a different hotel when staying in Chiang Mai.
Philip, gb4 night family trip
Exceptional 10.0
very pleasant stay at the Empress Hotel in Chiang Mai with a very friendly and accommodating staff. We enjoyed our stay there.
Joseph, us4 night family trip
Exceptional 10.0
Hotel with the best service.
Only stayed here for the one night but it was the best service I have ever had from a hotel and I stay at a lot with work. On my next trip to Chiang mai I will definitely use this hotel for my main stay. A goody bag was given to us when we returned at night and they gave us a free airport transfer service in the morning. Would definitely recommend this hotel to anyone.
George, gb1 night family trip
Exceptional 10.0
Great hospitality !
This hotel has amazing hospitality. From the crazy multi course dinner to bringing snacks to your room. The staff helped us feel so comfortable and arranged tours for us flawlessly. This is an amazing place to stay for the price. It is s little outside the old city but we used grab very easily and never had a ride that was more than $5.00
David, us3 night trip
Exceptional 10.0
Liked the location. Bountiful breakfast buffet.
Shirley, us5 night trip with friends

The Empress Hotel Chiang Mai

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