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All properties in Kampala, Central Region, Uganda
1 room, 2 adults

Kampala Serena Hotel

5-star5 stars
Great for families

Good to know

  • Free cots/infant beds
  • Highchair
  • Babysitting or childcare (surcharge)
  • Children's pool
Kintu Road, Kampala, 256, Uganda

Luxury hotel with 6 restaurants, near The Acacia Mall
  • Free buffet breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • Highchair
    • Babysitting or childcare (surcharge)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Excellent food options. Nice pool, sauna, steam room. Very helpful staff. Comfortable…Feb. 21, 2020
  • The location is excellent. Every aspect of the hotel is excellent- swimming pool and the…Feb. 5, 2020

Kampala Serena Hotel

from A$402
  • Deluxe Room
  • Executive Room
  • Business Suite

What’s around Kampala Serena Hotel

Landmarks

  • Heart of Kampala
  • The Acacia Mall - 27 min walk
  • Makerere University - 40 min walk
  • Uganda Golf Course - 8 min walk
  • The Parliament of the Republic of Uganda - 11 min walk
  • Embassy of France - 17 min walk
  • Embassy of Sweden - 20 min walk
  • British High Commission - 29 min walk

Getting around

  • Entebbe Intl. Airport (EBB) - 39 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 152 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time noon-6:00 PM
  • Check-out time is 10 AM
  • Express check-in
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • 6 restaurants
  • 2 bars/lounges
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Pool sunloungers
  • Health club
  • Steam room
  • Pool umbrellas
  • Sauna
Working away
  • Business centre
  • Number of meeting rooms - 16
  • Conference space
  • Conference space size (feet) - 10290
  • Conference space size (meters) - 956
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter
Facilities
  • Year Built – 2003
  • Lift
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • English
  • French

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch Smart TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Serena Maisha Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

The Pearl Restaurant - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Explorer Italian Bistro - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

The Lakes Restaurant - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Pool Side Restaurant - This poolside restaurant serves lunch and dinner. A children's menu is available. Open daily.

Champagne Bar - This Champagne bar serves light fare only. Open select days.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Kampala Serena Hotel’s small print

Also known as

  • Kampala Serena Hotel
  • Serena Kampala Hotel
  • Kampala Serena Hotel Hotel
  • Kampala Serena Hotel Kampala
  • Kampala Serena Hotel Hotel Kampala
  • Kampala Serena
  • Hotel Serena Kampala
  • Kampala Hotel
  • Kampala Hotel Serena
  • Kampala Serena
  • Kampala Serena Hotel
  • Serena Hotel Kampala
  • Serena Kampala

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 6:00 AM to 6:00 PM.
  • Guests under 18 years old are not allowed in the health club.

    Guests under 18 years old are not allowed in the spa.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 48 hours between bookings.

    The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Optional extras

    Rollaway beds are available for UGX 100.0 per night

    Babysitting/childcare is available for an extra charge

    Airport shuttle service is offered for an extra charge of UGX 242750 per person (one-way)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Kampala Serena Hotel

    • Does Kampala Serena Hotel offer free cancellation for a full refund?
      Yes, Kampala Serena Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Kampala Serena Hotel?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Kampala Serena Hotel?
      Yes, there's free self and valet parking.
    • Is there a pool at Kampala Serena Hotel?
      Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 6:00 PM.
    • Are pets allowed at Kampala Serena Hotel?
      Sorry, pets aren't allowed.
    • What are the check-in and check-out times at Kampala Serena Hotel?
      You can check in from noon to 6:00 PM. Check-out time is 10 AM. Express check-in is available.
    • Are there restaurants at or near Kampala Serena Hotel?
      Yes, there are 6 onsite restaurants, featuring French cuisine, garden views, and poolside dining. Nearby restaurants include Meeting Point (5-min walk), Yujo Japanese Restaurant (7-min walk), and Asian Fusion (8-min walk).
    • Is airport shuttle service offered by Kampala Serena Hotel?
      Yes, an airport shuttle is available. The charge is UGX 242750 per person one-way.

    Recent reviews

    Exceptional 9.4 From 61 reviews

    Exceptional 10.0
    Beautiful hotel
    It was my first time to stay at the Serena and I must say it is the best hotel in Kampala by some distance. Excellent food and service all over the hotel. Having been involved in the terror attack at the DusutD2 in Kenya my only concern is the lack of top security, given the amount of westerners staying plus it is a regular host for Ugandan hierarchy. Sniffer dogs are a must and higher walls. There are 2 ineffective security checks and you can avoid the 2nd one by walking to the right of reception in to the restaurant.Worrying
    Martin, gb3 night business trip
    Exceptional 10.0
    Definitely give it a try, returning customer
    Lovely stay, excellent service and staff accommodating. Food was beautiful!!
    Caroline, us3 night family trip
    Exceptional 10.0
    I had to wait for additional 3 hours (i arrived at 1500) to checkin (around 1800)but I understood as it was day after New Year. Staff attitude and professionalism did make up for the delayed checkin. Room was clean and bed was comfortable.
    Max, us2 night business trip
    Exceptional 10.0
    Excellent Rooms and Meals
    The level of professionalism and excellence exhibited by every single staff at the Serena Hotel is impeccable. The breakfast and meals are unmatched. Superb Hotel!
    Deborah, ie2 night trip
    Very good 8.0
    Beautiful hotel
    Beautiful property, great gift store. Breakfast is fabulous. My only complaint is my hotel room smelled like someone had smoked in it.
    Sherry, us2 night business trip
    Exceptional 10.0
    Excellent, recently renovated property in a central location! Great facilities and impeccable customer service - a staple for any business traveler.
    Suleiman, us1 night business trip
    Exceptional 10.0
    Wonderful and hospitable staff!
    Darlene, us14 night business trip
    Exceptional 10.0
    Plenty of lush, calm spaces. Great lobby, bar and outdoor areas. Rooms are light and airy. Service with a smile. Would recommend!
    us1 night business trip
    Exceptional 10.0
    Best place to stay in Kampala
    Absolutely Stunning Hotel! Great food, rooms, gym, and spa! The staff members make you feel important and safe at all times! Special shout out to Alex at the front desk, and Michael & Rogers from the concierge who ensured I had the best possible itinerary possible!
    Tomer, il3 night business trip
    Exceptional 10.0
    Favorite place in Kampala
    I have stayed here multiple times. The hotel is very nice and there are multiple good food options. There are also multiple places to go instead of my room where I can work which is nice.
    Gene, us4 night business trip

    Kampala Serena Hotel

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