Grand Velas Riviera Maya - All Inclusive

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Overview of Grand Velas Riviera Maya - All Inclusive

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Grand Velas Riviera Maya - All Inclusive

5.0 star property
All-inclusive aparthotel with full-service spa, connected to the convention center, near El Camaleon Mayakoba Golf Course

9.6/10 Exceptional

699 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is AU$1,838
Price available on 2/7/2022
Map
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710
Main amenities
  • 539 smoke-free apartments
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 2 beach bars
  • 3 poolside bars and 6 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 2 indoor pools and 3 outdoor pools
  • 4 spa tubs
  • Free children's club
  • Free supervised childcare
  • Free beach shuttle
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest stays
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Tres Rios Ecopark - 44 min walk
  • Playa Xcalacoco - 7 min drive
  • El Camaleon Mayakoba Golf Course - 6 min drive
  • Grand Coral Golf Riviera Maya - 11 min drive
  • 28 de Julio Square - 13 min drive
  • Punta Esmeralda Beach - 16 min drive
  • Quinta Avenida - 18 min drive
  • Plaza Las Americas - 17 min drive
  • Mamitas Beach - 31 min drive
  • Playa del Carmen Main Beach - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive
  • Cozumel Intl. Airport (CZM) - 12.8 miles/20.7 km
  • Area shuttle (surcharge)
  • Free beach shuttle

About this property

Grand Velas Riviera Maya - All Inclusive

At Grand Velas Riviera Maya - All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be within a 15-minute drive of Grand Coral Golf Riviera Maya. Guests can splash around at the 3 outdoor and 2 indoor pools, while those in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Chaka, one of 8 restaurants, serves regional cuisine and is open for breakfast and lunch. 2 beach bars and a free kid's club are other highlights, and apartments offer upscale touches like indoor private spa tubs and jetted tubs. Fellow travelers like the pool and helpful staff.

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 175 fee, and antigen/rapid COVID-19 testing is available for a USD 50 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Additional fees apply for connecting/adjoining rooms and are subject to availability.
  • This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Property amenities

Beach

  • On the beach
  • Free beach cabanas
  • Free beach shuttle
  • Beach towels
  • Beach sun loungers
  • Beach massages

Pool/Spa

  • 3 outdoor pools
  • 2 indoor pools
  • Sun loungers
  • Umbrellas
  • 4 spa tubs
  • Indoor private spa tub
  • Private spa tub
  • Massages
  • Spa services
  • Spa treatment rooms
  • Body wraps
  • Sports massage
  • Hot stone massages
  • Aromatherapy
  • Thai massages
  • Couples treatment room(s)
  • Hydrotherapy
  • Body treatments
  • Facials
  • Ayurvedic treatments

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service

Family friendly

  • Free supervised childcare
  • Free children's club
  • Free crib/infant bed
  • Children's pool
  • Playground
  • Children's games
  • Children's toys

Food and drink

  • Espresso maker

Dining

  • 8 restaurants
  • 3 swim-up bars, 2 beach bars, 3 poolside bars and 6 bars/lounges
  • Manager's reception (free)
  • Stocked minibar (free)
  • Snack bar/deli
  • Couples dining
  • 24-hour room service
  • Private picnics

Bedrooms

  • Premium bedding
  • Down comforter
  • Hypo-allergenic bedding
  • Bed sheets provided
  • Pillow menu

Bathrooms

  • Separate bathtub and shower
  • Rainfall showerhead
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
  • Bathrobes
  • Slippers
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 42-inch flat-screen TV with cable service
  • Pool or billiards table
  • Arcade/game room
  • DVD player
  • Karaoke
  • iPod docking station
  • Piano
  • MP3 docking station

Outdoor areas

  • Terrace
  • Balcony or patio
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Computer station
  • Laptop workspace
  • Conference center (94548 square feet of space)

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • Elevator
  • In-room accessibility
  • Roll-in shower
  • Soundproofing
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • Connected to the convention center
  • Near the sea
  • On the lake
  • Next to a golf course
  • In the shopping district
  • In the city center
  • Near a health or beauty spa

Things to do

  • 18 holes of golf
  • Fitness center
  • Aerobics classes on site
  • Mini golf on site
  • Free bicycle rentals on site
  • Yoga classes on site
  • Hiking/biking trails on site
  • Beach volleyball on site
  • Kayaking on site
  • Ecotours on site
  • Pilates classes on site
  • Beach yoga on site
  • Ziplining nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Boat tours nearby
  • Windsurfing nearby
  • Sailing nearby
  • Cave exploring nearby
  • Surfing/boogie boarding nearby
  • Golf nearby

Safety features

  • Security system
  • Smoke detector

General

  • 539 rooms
  • 4 floors
  • 3 buildings
  • Built in 2008
  • Romance packages available

Restaurants on site

  • Chaka
  • Sen Lin
  • Lucca
  • Frida
  • Cocina de Autor

Special features

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Grand Velas Riviera Maya - All Inclusive is listed in the 2021 Travel + Leisure 500.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

  • Dial-up Internet access is available in guestrooms for an extra charge
  • Area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge of USD 65 (subject to availability)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

On-site PCR COVID-19 testing is available for a USD 175 fee, and antigen/rapid COVID-19 testing is available for a USD 50 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

All Inclusive Grand Velas Riviera Maya
Grand Velas All Inclusive
Grand Velas All Inclusive Riviera Maya
Grand Velas Riviera Maya
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Grand Velas Riviera Maya Playa del Carmen
Riviera Maya Grand Velas
Velas Grand Riviera Maya
Velas Riviera Maya
Velas Riviera Maya Inclusive
Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive Playa del Carmen
Hotel Grand Velas Riviera Maya - All Inclusive
Grand Velas Riviera Maya - All Inclusive Playa del Carmen
Grand Velas Riviera Maya All Inclusive Hotel
Grand Velas Riviera Maya All Inclusive
Velas Riviera Maya Inclusive

Frequently asked questions

Overall score and ratings

9.6

Exceptional

9.8/10

Cleanliness

9.7/10

Staff & service

9.3/10

Amenities

9.7/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Absolutely exquisite property, wonderful staff and amenities. Must go resort!!!
Laura, 4-night family trip
Verified Expedia guest review

8/10 Very good

Grand velas was gorgeous, well maintained and we had amazing views of the ocean. The good: the food (dinners) were amazing, some of the best we’ve had at an all-inclusive. The spa was stunning and our massages were great. The zen pool/ area was otherworldly, so quiet and beautiful. The bad: the service wasn’t great (which is odd given all the other reviews that say otherwise). They were not very warm, nor really available, possibly understaffed? The room was just okay (especially considering price), though the view was amazing Buffet was just okay. Our checkin was terrible, slow and they told us nothing about the resort. Given all this we still lived our stay just shocked at the poor spotty service.
Joseph Shelby, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Mitchell, 5-night trip
Verified Expedia guest review

10/10 Exceptional

David, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Everything is perfect here. Would come back anytime here. Highly recommend for anyone. Thanks for your excellent service.
Tracy, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Best resort ever!. Danielle our personal concierge was wonderful!
Wing Kin, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Great view
Yong, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent all around. Food amazing
Marguerite, 9-night family trip
Verified Expedia guest review

10/10 Exceptional

Alexander, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Excelente servicio, muy tranquilo, todo de primera.
Cesar Augusto, 3-night romance trip
Verified Expedia guest review