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All properties in Gisenyi, Rwanda
1 room, 2 adults

Lake Kivu Serena Hotel

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • Babysitting or childcare (surcharge)
  • On beach
  • Free WiFi
Gisenyi Rwanda, Gisenyi, 00100, Rwanda

Beachfront hotel in Gisenyi with outdoor pool and restaurant
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • Babysitting or childcare (surcharge)
    • On beach
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • The staff were courteous, very solicitous, and helpful at every turn. Perched on the…Feb. 12, 2020
  • There is nothing in the rooms listen in the booking list. Even not a hairdryer or a…Jan. 6, 2020

Lake Kivu Serena Hotel

from A$329
  • Family Double or Twin Room
  • Standard Double Room
  • Luxury Room

What’s around Lake Kivu Serena Hotel

Landmarks

  • On the beach
  • Gisenyi Beach - 1 min walk
  • Rwanda Tourism University College - 1 mi / 1.6 km
  • Kigali Independent University - 1.9 mi / 3 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 151 min drive
  • Airport drop-off service

At a glance

Key facts

Hotel size

  • This hotel has 30 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-out
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport drop off (available 24 hours) *

Parking

  • Free self parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
Working away
  • 24-hour business centre
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
Languages Spoken
  • English
  • French

In the room

Home comforts
  • Air conditioning
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • In-room safe

Special features

Dining

The Lake Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Ziwani Cafe - This café serves light fare only.

Lake Kivu Serena Hotel’s small print

Also known as

  • Lake Kivu Serena Hotel Gisenyi
  • Serena Kivu
  • Lake Kivu Serena Hotel Hotel
  • Lake Kivu Serena Hotel Gisenyi
  • Lake Kivu Serena Hotel Hotel Gisenyi
  • Lake Kivu Serena Hotel
  • Lake Kivu Serena Gisenyi
  • Lake Kivu Serena
  • Lake Kivu Serena Gisenyi
  • Lake Kivu Serena Hotel
  • Lake Kivu Serena Hotel Gisenyi
  • Serena Hotel Kivu
  • Serena Hotel Lake Kivu

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 120 per person (one-way)

Airport shuttle service for children between the ages of 4 and 12 costs USD 60

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Lake Kivu Serena Hotel

  • Does Lake Kivu Serena Hotel offer free cancellation for a full refund?
    Yes, Lake Kivu Serena Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Lake Kivu Serena Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Lake Kivu Serena Hotel?
    Yes, there's free self parking.
  • Is there a pool at Lake Kivu Serena Hotel?
    Yes, there's an outdoor pool.
  • Are pets allowed at Lake Kivu Serena Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Lake Kivu Serena Hotel?
    You can check in from 3 PM to midnight. Check-out time is noon. Express check-out is available.
  • Are there restaurants at or near Lake Kivu Serena Hotel?
    Yes, The Lake Restaurant offers British cuisine. Nearby restaurants include Sun.n.Sand (5-min walk), Lakeside Restaurant & Beach Bar (7-min walk), and Bistro Restaurant & Wine Garage (12-min walk).
  • Is airport shuttle service offered by Lake Kivu Serena Hotel?
    Yes, a shuttle from the hotel to the airport is available. The charge is USD 120 per person one-way.

Recent reviews

Very good 8.0 From 32 reviews

Fair 4.0
serena
The hotel is perfect but the restaurant is not clean have been ill all the 2 days due to the food intoxication certainly fish not fresh
lionel, ie2 night family trip
Exceptional 10.0
Cant wait to come back!
What a great spot! Three nights = total relaxation. Gorgeous room (upgraded to a suite!), fabulous pool, great breakfast included and wow was Leon Munyeshuri a super accommodating front desk assistant manager. Thanks for making the stay truly unforgettable!
Jill, us3 night romance trip
Exceptional 10.0
Will go again
I had a great time and was extremely well looked after, Duncan the GM offered an upgrade which was very welcome. Leon and Loce at the Front Desk were also eye helpful assisting me with scanning and copying of documents. Philbert in the restaurant was most attentive along with all of his colleagues - all in all a great stay and well worth it.
Jack, ie3 night business trip
Very good 8.0
Wonderful lakeside view
The hotel was real nice, clean, room spacious and we had an excellent seaside view. The room was clean and serviced well. The bed was really soft so be warned for those with back issues. The checkin was excellent. Service at restaurant was really slow.
Arista, za1 night romance trip
Exceptional 10.0
Amazing Experience
It was really amazing experience. Friendly environment and an excellent location by the beach on lake Kivu. Very clean with many amenities, including fast internet.
Charles, gb1 night trip with friends
Exceptional 10.0
Nice hotel, a bit dated. Not too much else near by other than the Lake, which was beautiful.
ca2 night family trip
Good 6.0
Could do with a facelift, however location is great and facilities good. Service is ok for Rwandan standards but not for a 4star hotel
gb2 night family trip
Very good 8.0
Wonderful relaxing spot on Lake Kivu
Lovely hotel with beach lake front or pool to relax by. We really enjoyed our stay here and would highly recommend this spot after hiking the rainforest. The staff were really helpful and the breakfast overlooking the pool was excellent. The food and alcohol for lunch or dinner was expensive and on our first night we were encouraged to have the buffet which was disappointing.There are many other places to dine in the village and I would encourage you to try those - Tam Tam bar is where the locals go and is fun, walking distance from the hotel. We really enjoyed our time here and in fact booked an extra night.
Zoe, us3 night family trip
Very good 8.0
Overall good
Dinner was amazing with fantastic service. However check in receptionist was quite rude - he asked if we had proof of payment, as though he didn't believe we had a reservation, even though it was in their system.
Rachel, ca1 night romance trip
Very good 8.0
Good location and comfy beds, but pricey
Great location and comfy beds. The prices are pretty high for what you get and there are other nice places to stay with more affordable prices.
us1 night trip with friends

Lake Kivu Serena Hotel

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