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All properties in Islamabad, Federal Capital Territory, Pakistan
1 room, 2 adults

Islamabad Serena Hotel

5-star5 stars
Khayaban-e-Suharwardy G-5/1, Islamabad, Federal Capital Territory, 44000, Pakistan

Luxury hotel in Islamabad with 5 restaurants and spa
  • Free buffet breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • The Serena is one of the best hotels in Pakistan! The architecture is beautiful, the…Jan. 27, 2019
  • Difficulties with checking in early after a long flight. However nashada and Shazia at…Mar. 7, 2020

Islamabad Serena Hotel

from A$285
  • Deluxe Double Room
  • Deluxe Twin Room
  • Executive Club King
  • Executive Club Twin
  • Junior Suite
  • Presidential Suite
  • Executive Suite

What’s around Islamabad Serena Hotel

Landmarks

  • Supreme Court of Pakistan - 20 min walk
  • Majlis-e-Shoora - 25 min walk
  • Embassy of the United States of America - 26 min walk
  • Aiwan-e-Sadr - 31 min walk
  • National Art Gallery - 35 min walk
  • Jinnah Sport Stadium - 38 min walk
  • Rawal Lake - 3 mi / 4.9 km
  • Allama Iqbal Open University - 4.8 mi / 7.8 km

Getting around

  • Benazir Bhutto Intl. Airport (ISB) - 26 min drive
  • Free airport shuttle

At a glance

Key facts

Hotel size

  • This hotel has 387 rooms

Arriving/leaving

  • Check-in time 2:00 PM-5:00 AM
  • Check-out time is noon
  • Express check-out
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 15

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Free airport shuttle (available 24 hours)

Parking

  • Free self parking (limited)

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • 5 restaurants
  • 2 coffee shops/cafés
  • Snack bar/deli
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
Working away
  • 24-hour business centre
  • Conference space
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Television in common areas
Accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
Languages Spoken
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Maisha Spa has 16 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Zamana Restaurant - Overlooking the garden, this buffet restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner. Open 24 hours.

Wild Rice - Overlooking the garden, this restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.

Islamabad Serena Hotel’s small print

Also known as

  • Islamabad Serena
  • Islamabad Serena Hotel Hotel
  • Islamabad Serena Hotel Islamabad
  • Islamabad Serena Hotel Hotel Islamabad

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services, spa treatments, and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for PKR 36.54 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Islamabad Serena Hotel

  • Is parking offered at Islamabad Serena Hotel?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Islamabad Serena Hotel?
    Yes, there's an outdoor pool.
  • Are pets allowed at Islamabad Serena Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Islamabad Serena Hotel?
    You can check in from 2:00 PM to 5:00 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Islamabad Serena Hotel?
    Yes, there are 5 onsite restaurants.
  • Is airport shuttle service offered by Islamabad Serena Hotel?
    Yes, a free airport shuttle is available.

Recent reviews

Fabulous 8.6 From 49 reviews

Very good 8.0
Amazing and great experience in Islamabad
Sameera, us6 night family trip
Very good 8.0
Staff just needs to be better trained how to handle foreigner requests.
shahid, us5 night trip
Exceptional 10.0
Best hotel in Islamabad
one of the best hotel and excellent facilities
Marghoob, as1 night trip
Good 6.0
Heritage Hotel to avoid
Living through its old glory fame, this hotel is indeed quite a marvel of architecture which portrays the Pakistani culture for the foreign eye. Having said that many travelers will realize that at a first glance it would seem as a grand luxury hotel and although its is that it has forgotten the core values of a the hospitality industry. Upon a closer inspection you can clearly see the neglect of proper cleanliness which is disguised by the allure of luxury which in my perspective is a major concern as the hygienic condition of a luxury hotel should not be comprised at any level. Moreover the hotel requires some essential updates as the climate control system was not properly functioning and even the lobby was extremely chilly. The hotel is renovating into new ideas like offering local mobiles to its customer but its priority is all wrong. In conclusion being priced at around $200 is not justified as it value at current state is no more that $120 only due to the cultural charm.
Syed Hunain, gb1 night family trip
Exceptional 10.0
Excellent hotel
Beautiful hotel with excellent service, highly recommended
Farhan, ca4 night family trip
Very good 8.0
It’s a very nice hotel and good service. My stay was satisfactory. The only thing which I don’t like is that WiFi coverage is poor in the rooms away from lobby area. I couldn’t use hotel WiFi and consumed mobile roaming data on hotspot.
Atif, us3 night business trip
Very good 8.0
Serena Hotel Islamabad
Arrived At the Hotel . Very strong Secuirty Barriers Etc. However advised we where checking in and they asked the driver to park the car and for us to walk upstairs i later found out that the car is allowed up aslong as you baggage is offloaded downstairs. In this process my shows went missing however they where found a few days later. Check in was very efficent there are 2 wings the new one and the old one i belive there is only executive rooms in the new wing. I stayed in the old wing the room was slighly tired furniture looked old but i belive this was there style bathrooms where lovely and service was amazing . I would say the food was a bit hit and miss so i stuck to simple toast and Tea. Hotel car is very expensive i suggest using an external company or metro cab they have all new corrolas and hondas and very cheap. Ok guys enjoy hope this this is usefull
gb3 night trip
Very good 8.0
It could have been lot better
ABDUL, us3 night romance trip
Poor 2.0
Worst experince
One of the worst experince, the hotel staff don't know how to talk while coming back at 2AM, they stopped me from entering the elevator as they assumed I have single occpancy.
Syed Salman, us3 night romance trip
Very good 8.0
Dated but Good
There aren't too many hotels to choose from in Islamabad, and I'd imagine that the Serena is probably one of the nicest in the area. The common areas (lobby, restaurants, etc.) are beautiful. The rooms leave a little room to be desired, as they are certainly dated. The Serena is relying heavily on novelty and availability, but could desperately use some remodeling of the rooms. Overall, I'd stay here again. The service was great -- the front desk recommended the Monal for dinner, and it was a great recommendation.
us3 night business trip

Islamabad Serena Hotel

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