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Grand Hotel Zermatterhof

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Surrounded by the breathtaking Swiss Alps, Grand Hotel Zermatterhof offers an unforgettable luxury experience. Relax at Vita borni spa with a rejuvenating massage or facial treatment, indulge in Regional cuisine at one of three on-site restaurants, and enjoy free breakfast buffet on the garden terrace.

Reviews

9.8 out of 10, Loved by guests
Top-rated by travellers

Popular amenities

  • Pool
  • Airport transfer
  • Pet-friendly
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Free train station pick-up
  • Free train station drop-off
  • Ski storage
  • Ski passes
  • Fitness centre
  • Sauna
  • Steam room
  • Hot tub

For families (6)

  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is AU$706
includes taxes & fees
1 Sept - 2 Sept

Why we love this property

Work and play paradise
This hotel boasts a business centre with meeting rooms in the city centre. After work, guests can indulge in spa services, massages, and unwind at the bars.
Feast like royalty
This hotel boasts 3 restaurants serving regional and international cuisine with garden views. Free buffet breakfast and 2 bars complete the culinary adventure.
Spa mountain retreat
Mountain views complement the full-service spa, hot tub, and sauna at this hotel. Daily treatments range from hot stone massages to Ayurvedic therapies.

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Double Room

A hotel room with a large bed, two bedside tables, a desk, a chair, and a window with curtains.

Double Room

10.0 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Classic Double Room

A hotel room with a bed, a desk, a television, and a chair.

Classic Double Room

9.8 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

A hotel room with a large bed, a bench, a nightstand with lamps, a mirror, and a bathroom visible through an open door.

Deluxe Double Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room (Matterhorn View)

A modern hotel room with a kitchenette, a sofa with orange pillows, a glass coffee table, and a view of buildings through the window.

Deluxe Double Room (Matterhorn View)

8.4 out of 10
Very good
(6 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Grand Suite (Matterhorn View)

A hotel room with a large bed, wooden headboard, two bedside tables with lamps, a bench, a desk with a chair, and a view of a balcony with a railing.

Grand Suite (Matterhorn View)

  • Mountain view
  • 76 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite (Chalet)

A cozy loft-style room with a wooden ceiling, a gray sofa, a white armchair, a small wooden table, and a TV mounted on the wall.

Suite (Chalet)

  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Classic Double Room (Matterhorn View)

A hotel room with a large bed, two chairs, a desk, a lamp, and a window with curtains.

Classic Double Room (Matterhorn View)

8.0 out of 10
Very good
(4 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Superior Double Room (Classic)

A cozy living room with a sofa, a coffee table, and a TV. There is a kitchen area with wooden cabinets and a large window.

Superior Double Room (Classic)

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Bedroom

A cozy room with a wooden ceiling, a sofa, a dining table, and a fireplace.

Junior Suite, 1 Bedroom

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 Bedroom (Matterhorn View)

A cozy room with a red sofa, wooden ceiling, and large windows with red curtains.

Junior Suite, 1 Bedroom (Matterhorn View)

  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Corner (Matterhorn View)

A well-lit room with a wooden ceiling, a round glass table, and red upholstered chairs. There is a desk with a lamp and a television on a stand.

Suite, 1 Bedroom, Corner (Matterhorn View)

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Signature Suite, 1 Bedroom (Classic)

A spacious living area with a wooden ceiling, a stone fireplace, a red sofa, and a glass coffee table.

Signature Suite, 1 Bedroom (Classic)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Suite (Chalet - Matterhorn View)

A modern bathroom with a skylight, granite countertops, a bathtub, and a large mirror.

Suite (Chalet - Matterhorn View)

  • Mountain view
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

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About the area

Map
Bahnhofstrasse 55, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 1 min walk - 0.1 km
  • Zermatt - Furi - 2 min walk - 0.2 km
  • Mountaineers Cemetery - 2 min walk - 0.2 km
  • Furi Ski Area - 2 min walk - 0.2 km

Getting around

  • Sion (SIR) - 75 min drive
  • Zurich Airport (ZRH) - 106.1 miles/170.8 km
  • Zermatt Gornergratbahn Station - 5 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 6 min walk
  • Free train station pickup
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free train station drop-off

Restaurants

  • ‪Hotel Post Zermatt - ‬2 min walk
  • ‪Brown Cow Pub - ‬2 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Restaurant du Pont - ‬2 min walk
  • ‪Ristorante Molino Seilerhaus - ‬2 min walk

About this property

Grand Hotel Zermatterhof

  • Grand Hotel Zermatterhof offers a fantastic location, putting you a short five-minute walk from Matterhorn Museum and Mountaineers Cemetery. Guests can visit the spa to be pampered with hot stone massages, aromatherapy or Ayurvedic treatments, and Gourmet Prato Borni, one of 3 restaurants, serves Regional cuisine and is open for dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a fitness centre. Fellow travellers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 69 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (8 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
    • Babysitting*
DONE

Pets

    • Pets allowed*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Airport shuttle*
    • Free train station shuttle
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Ski passes
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Skiing lessons nearby
  • Snowboarding nearby

Working away

  • Business centre
  • 4 meeting rooms
  • Computer station
  • Conference space (398 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bike hire
  • Pool loungers
  • Ski storage

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace at reception
  • Fitness centre
  • Adjacent to a golf course
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Well-lit path to entrance

Room amenities

Be entertained

  • Television

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Dining

Gourmet Prato Borni – Overlooking the garden, this fine-dining restaurant specialises in Regional cuisine and only serves dinner. Reservations are required.
Brasserie Lusi – Overlooking the garden, this brasserie specialises in international cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.
Saycheese! – This theme restaurant specialises in fondue and only serves dinner. Reservations are required. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Local area shuttle service is offered for an extra charge

Renovations and closures

The property is closed between 23 September and 7 December.

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CHF 200.0 per night

Pets

  • Pets are allowed for an extra charge of CHF 45 per pet, per day

Pool, spa, & gym (if applicable)

  • Children under 14 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property class

This hotel is rated 5 stars.

Also known as

Grand Hotel Zermatterhof
Grand Zermatterhof
Zermatterhof Grand Hotel
Grand Hotel Zermatt
Grand Hotel Zermatt
Grand Hotel Zermatterhof Hotel
Grand Hotel Zermatterhof Zermatt
Grand Hotel Zermatterhof Hotel Zermatt

Frequently asked questions

Is Grand Hotel Zermatterhof currently open?

The property is closed between 23 September and 7 December.

Does Grand Hotel Zermatterhof offer free cancellation for a full refund?

Yes, Grand Hotel Zermatterhof does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Hotel Zermatterhof?

Yes, there's an indoor pool.

Are pets allowed at Grand Hotel Zermatterhof?

Yes, pets are welcome. There's a charge of CHF 45 per pet, per day.

Is parking offered on site at Grand Hotel Zermatterhof?

Sorry, there's no on-site parking at Grand Hotel Zermatterhof.

Is an airport shuttle service offered by Grand Hotel Zermatterhof?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Grand Hotel Zermatterhof?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at Grand Hotel Zermatterhof and nearby?

Have fun with nearby winter activities such as downhill skiing, snowboarding and sledging, and in warmer months, enjoy a round of golf at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the hot tub. Grand Hotel Zermatterhof also has 2 bars, an indoor pool and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Grand Hotel Zermatterhof?

Yes, there are 3 on-site restaurants, featuring Regional cuisine and garden views.

What's the area around Grand Hotel Zermatterhof like?

Grand Hotel Zermatterhof is located on the boardwalk in Zermatt City Centre, a short 5-minute walk from Zermatt Gornergratbahn Station and 7 minutes' walk from Zermatt–Sunnegga Funicular.

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Reviews

Grand Hotel Zermatterhof Reviews

9.8

Exceptional

9.8

Cleanliness

9.8

Location

9.8

Staff & service

9.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as excellent, first-class, and unforgettable with a wide selection of dishes and a welcoming atmosphere. (16 reviews)
  • The spa was described as incredible, fabulous, gorgeous, and perfect by multiple guests. (8 reviews)
  • The hotel's restaurants offered excellent food and service, with highlights including the piano player and singer. (6 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Location
Breakfast
View
Spa
Food

Reviews

Verified review

10/10 Exceptional

Great staff and facilities. My family had a great time.
Carolina, 7-night trip
Verified review

10/10 Exceptional

The hotel is first class and the staff are even better. Truly special place
Victor, 6-night trip
Verified review

10/10 Exceptional

The hotel and service were first class. Staff were very helpful and courteous.
David, 4-night trip
Verified review

10/10 Exceptional

Absolutely perfect in every aspect. Staff were amazing, location is the best, the spa is gorgeous. A real treat to stay in such a meticulously maintained historic hotel. 5 stars +
Robert, 3-night trip
Verified review

10/10 Exceptional

Rooms were beautiful, staff was beyond responsive to every need. They meet you at the train station and transfer to the hotel. Spa amenities were fabulous. Breakfast is served in the most beautiful room with a glass ceiling and incredible views. Won’t stay anywhere else in Zermatt!!
Luke, 2-night trip
Verified review

10/10 Exceptional

This is one of those properties that you would have regretted not having booked if you stayed somewhere else. It is hard to beat this hotel due its proximity to everything and amazing customer service.
FABIANE, 2-night trip
Verified review

10/10 Exceptional

Awesome property. Superb location.
Ankur, 2-night trip
Verified review

10/10 Exceptional

Great location and wonderful service. Piano bar and breakfast were great.
Erik, 2-night trip
Verified review

10/10 Exceptional

The acommodations were excellent and the restaurant Liusa service was superb.
LINDA, 3-night trip
Verified review

10/10 Exceptional

Fantastic service and excellent amenities!
Angela, 2-night trip
Verified review

10/10 Exceptional

Stay in Zermatt

Very nice och good hotel. 5 star. This is a real Grand Hotel. Service, employees, the Hotel are superb.
Anders, 1-night trip
Verified review

10/10 Exceptional

Staff was unbelievable helpful and friendly. Could not have asked for a better experience visiting Zermatt.
Robert, 2-night trip
Verified review

10/10 Exceptional

This is an excellent hotel and property. The staff is utterly amazing and everything was as good if not better than we expected. I recommend this hotel to anyone traveling to Zermatt.
William, 2-night trip
Verified review

10/10 Exceptional

Perfect location for all that Zermatt has to offer. I cannot fault anything or anyone at this hotel - it is truly 5*
Linda, 2-night trip
Verified review

10/10 Exceptional

Our stay here was nothing short of spectacular.every member of the staff we met was so accommodating and wonderful. The beds were comfortable and the spa was INCREDIBLE. If we ever find ourselves back in Zermatt we will most definitely be staying here.
Riley, 1-night trip
Verified review

10/10 Exceptional

This hotel is extraordinary. The rooms are beautiful, the restaurants are excellent and the staff simply outstanding. One of the nicest hotels we have ever stayed in. Highly recommend this hotel if you are staying in Zermatt.
Mary-Lynn, 2-night trip
Verified review

10/10 Exceptional

Outstanding

Absolutely amazing hotel. Complete relaxation with excellent service.
diane L, 1-night trip
Verified review

10/10 Exceptional

Good central location. Good Spa. Rooms a little dated.
Stuart, 3-night trip
Verified review

10/10 Exceptional

Wonderful staff and amenities! Brunch was one of the best we have had ever! Highly recommend it.
Manoj, 1-night trip
Verified review

10/10 Exceptional

In the the heart of Zermatt

Central location, beautiful property, gracious service - what more could you ask for? The breakfast room is spacious with old-world charm; there are two bars and a convenient ski room in the basement.
Doug, 3-night trip
Verified review

10/10 Exceptional

The staff provides the perfect welcoming and elegant stay. Thank you.
Ronald, 2-night trip
Verified review

10/10 Exceptional

Skiing mini break

Service was really considered and professional. Hotel in centre of village about 8 minutes walk to one ski lift but a taxi to the other lift. Many choices of restaurants and good spa
Penelope, 4-night trip
Verified review

10/10 Exceptional

not much I didn't like, staff were fantastic, always helpful. Room much better than expected with view of Matterhorn.
Peter, 2-night trip
Verified review

10/10 Exceptional

We had an absolutely amazing 6 nights. I shared a classic double with my ten year old and the room was perfect for the two of us. The staff is wonderful. We cannot wait to return next year.
Helima, 6-night trip
Verified review

10/10 Exceptional

We had an incredibly heartwarming stay. Every single person—from the attentive general manager to the friendly staff—made us feel genuinely cared for. The breakfast room came alive each morning with the soft, enchanting melodies of a pianist playing familiar home country tunes, adding a touch of magic to our day. carriage horse It wasn’t just cool—it was a charming, unforgettable adventure that made our experience truly special.
Yong, 3-night trip