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Hotel Castel Fragsburg - Relais & Chateaux

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Restaurant
Seasonal outdoor pool, open 7:30 AM to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open 7:30 AM to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open 7:30 AM to 8:00 PM, pool umbrellas
Suite (Adlerhorst) | Terrace/patio

Overview of Hotel Castel Fragsburg - Relais & Chateaux

Hotel Castel Fragsburg - Relais & Chateaux

5.0 star property
Mountain hotel with spa, near Trauttmansdorff Castle Gardens

9.2/10 Superb

25 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Via Fragsburg 3, Merano, BZ, 39012

Room options

About this area

What's nearby

  • Merano Thermal Baths - 14 min drive

Getting around

  • Valerio Catullo Airport (VRN) - 113 min drive
  • Gargazzone Gargazon Station - 20 min drive
  • Tel/Töll Station - 23 min drive
  • Terlano/Terlan Station - 25 min drive
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • Zwickmair Hof - 12 min drive
  • Restaurant Bistro Pienzenau - 12 min drive
  • Restaurant Pizzeria Tanner - 12 min drive
  • Trecinquesette - 13 min drive
  • Restaurant & Pizzeria Engele - 14 min drive

About this property

Hotel Castel Fragsburg - Relais & Chateaux

A great choice for a stay in Merano, Hotel Castel Fragsburg - Relais & Chateaux features an airport shuttle. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, body wraps or facials. This luxurious hotel also features a bar/lounge, a health club and a fitness centre. The restaurant and size get good marks from fellow travellers.

Languages

English, German, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)

Check-in

Contactless social distancing
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 20 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2 PM until 11 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 7:30 AM - 11:00 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle*
  • Train station shuttle available 24 hours a day*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Private dining
  • Private picnics
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Childcare in room (surcharge)

What to do

  • Hiking/biking trails
  • Rock climbing
  • Ropes course
  • Helicopter/aeroplane tours
  • Golf lessons nearby
  • Mountain biking nearby
  • Mountain climbing nearby
  • Horse riding nearby
  • Skiing lessons nearby
  • Winery tours nearby

Working away

  • 5 meeting rooms

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Health club
  • 18 holes of golf
  • Seasonal outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • German
  • Italian

Room amenities

Be entertained

  • Television
  • Cable/satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Relais & Chateaux.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.50 per person, per night. This tax does not apply to children under 14 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 49 for adults and EUR 49 for children (approximately)
  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Pool, spa, & gym (if applicable)

  • Pool access available from 7:30 AM to 8:00 PM
  • The seasonal pool is open from March to November
  • Guests under 14 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Contactless check-in is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy) guidelines.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts major credit cards and cash.

Cash transactions at this property cannot exceed EUR 999.99 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Castel Fragsburg
Castel Fragsburg Hotel
Castel Fragsburg Merano
Fragsburg
Hotel Castel Fragsburg
Hotel Castel Fragsburg Merano
Hotel Fragsburg
Hotel Castel Fragsburg Relais & Chateaux Merano
Hotel Castel Fragsburg Relais & Chateaux
Hotel Castel Fragsburg - Relais & Chateaux Hotel
Hotel Castel Fragsburg - Relais & Chateaux Merano
Hotel Castel Fragsburg - Relais & Chateaux Hotel Merano

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Hotel Castel Fragsburg - Relais & Chateaux?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hotel Castel Fragsburg - Relais & Chateaux?
Yes, there's a seasonal outdoor pool. Guests have pool access from 7:30 AM to 8:00 PM.
Are pets allowed at Hotel Castel Fragsburg - Relais & Chateaux?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Castel Fragsburg - Relais & Chateaux?
Yes, there's free self and valet parking. Electric car charging is available.
Is an airport shuttle service offered by Hotel Castel Fragsburg - Relais & Chateaux?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Castel Fragsburg - Relais & Chateaux?
You can check in from 2 PM - 11 PM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing is available.
What is there to do at Hotel Castel Fragsburg - Relais & Chateaux and nearby?
Have fun with on-site activities such as rock climbing, cycling and hiking. Additional recreation on-site includes helicopter/aeroplane tours. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hotel Castel Fragsburg - Relais & Chateaux also has a seasonal outdoor pool, a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Hotel Castel Fragsburg - Relais & Chateaux?
Yes, there's an on-site restaurant. Nearby restaurants include Zwickmair Hof (3.9 mi), Restaurant Bistro Pienzenau (4 mi) and Restaurant Pizzeria Tanner (4 mi).
Does Hotel Castel Fragsburg - Relais & Chateaux have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Castel Fragsburg - Relais & Chateaux like?
Hotel Castel Fragsburg - Relais & Chateaux is located a short 1-minute walk from Ortler Ski Arena.

Reviews

9.2

Superb

9.7/10

Cleanliness

9.3/10

Staff & service

10.0/10

Amenities

9.3/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

10/10 Exceptional

incredible service and stunning location
Malcolm, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

As nice a hotel as you will ever find
The very best of hotels I just wish they had coffee pots in the rooms
john, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

This is one amazing property that’s been in one family for generations
3-night business trip
Verified Expedia guest review

10/10 Exceptional

This property was amazing. Very high quality furniture, dramatic views, spotless throughout. Attentive staff. Truly wonderful place.
Wendy, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

The climb is worth it!
What a gorgeous property! Climbing up a long windy road you are met with an incredible castle like hotel. Surrounded by orchards and flowers you sit on the top of the mountain and look out at a view that is spectacular. The rooms are large and beautifully appointed with cozy down comforters and organic products. It’s a wellness hotel with a spa and pool. The restaurant is all white and filled with flowers from their garden. The food is so fresh and the service is perfect. We are one night at the restaurant. Very gourmet and for us one night was enough. Merano has great restaurants that are more casual but also have spectacular food.
alicia, 3-night romance trip
Verified Hotels.com guest review

4/10 Fair

Despite an upgrade to a junior suite we had no view other than a tree to the front and the car park to the side. Very disappointing although the room and bed were nice enough. Staff were welcoming and pleasant. The evening meal menu had no prices on it at all which was a bit of a surprise- I found the offerings somewhat odd almost different for the point of being different- the pairings did not really make sense to me or seem attractive. The glass of wine I ordered was the dregs of the bottle and as a result a very small and expensive glass of wine. Breakfast at e25 a head was a very expensive glass of orange juice and croissant!! Overall not our best Relais and Chateau experience.
Russell, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Great location with beautiful views of Merano.
Great property and location, but they tried to charge me 300 euros, per night for having a friend in the room (I was on a bike trip). Whe I tried cancelling the reservation, the person at the front desk, said I would be charged for two nights regardless of Expedia terms and conditions. I asked for the manager and the owner showed up, I ended up paying 50 euros per day, although the bed was a queen size but not independent. They tried to "surprise me", but were not successful. Not proper of a hote, let alone a 5 star hotel of this price.
Verified Expedia guest review

10/10 Exceptional

Really lovely hotel.
Luxurious but relaxed and friendly. Beautiful situation. Best breakfast ever eaten in Italy.
Verified Expedia guest review

10/10 Exceptional

Definitely coming back
It was most amazing hotel. The room was pristine, impeccable service,very friendly and accommodating stuff, superb food.
Verified Hotels.com guest review