nitenite cityhotels, Birmingham, Birmingham, United Kingdom

I had to be reallocated to another hotel, and it was good customer service by them too!

Small pod for bedroom as per description. Glass door to bathroom so very little privacy when 2 in room. Staff friendly and helpful and clean room. Great location for ICC, Birmingham Arena and symphony Hall. Great for busy two night stay but wouldn't be so good if longer or staying a great deal of time at hotel.

Turned up to be told there was a leak and no rooms available but they'd try and find me alternative accommodation. No emails received to notify me of the situation prior to travel. After around 30 minutes they eventually found my details on their bookings system. However, the date of stay had been changed without my approval or knowledge. My bookings on hotels.com account still shows as the date I turned up and booked. Unable to get a refund due to hotels.com going through 3rd party (Expedia) and the card details were linked to their online account. Had to find accommodation myself elsewhere, on a cold snowy night (-2 degrees outside).

First impression of the hotel was very nice..very friendly welcoming staff Room was small but was fine for us..had everything we needed..i actually liked that we never had a window as it made the room very dark and that helps me sleep Was in a great location..perfect for Symphony Hall and broad street which we needed to be near..for the price we payed we couldnt fault it ..will deffo stop again x

Excellent service. Very friendly staff