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DoubleTree by Hilton New York City - Chelsea

4-star hotel with restaurant, near 5th Avenue

  • Free WiFi in lobby

Image gallery

  • DoubleTree by Hilton New York City - Chelsea
  • DoubleTree by Hilton New York City - Chelsea
  • Penthouse, 1 King Bed, Non Smoking, Balcony - Living Area
  • Room, Non Smoking - Bathroom
  • DoubleTree by Hilton New York City - Chelsea
DoubleTree by Hilton New York City - Chelsea. Image 1 of 35.
1 / 35DoubleTree by Hilton New York City - Chelsea
128 West 29th Street, New York, 10001, NY, United States of America
7.8.Good.
  • The hotel is at a great location, close to Penn Station and other subway lines running up…

    Nov. 20, 2019

  • Fantastic location for New York. Service from the staff was excellent. Quite a nice hotel.

    Jul. 10, 2019

See all 521 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Convenient
Safe
Transport options
Dining options
  • Free WiFi
  • Parking available
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 236 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 24-hour fitness center
  • Valet parking
  • 24-hour business center

For families

  • Fridge
  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries
  • Daily housekeeping

What’s around

  • In Midtown
  • 5th Avenue - 4 min walk
  • Madison Square Garden - 6 min walk
  • Empire State Building - 9 min walk
  • Times Square - 14 min walk
  • Broadway - 18 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room
  • Room
  • Room, Non Smoking
  • Room, Non Smoking (Non-smoking)
  • Room, 1 Queen Bed
  • Suite, 1 King Bed, Non Smoking
  • Room, 2 Double Beds, Accessible, Non Smoking
  • Penthouse, 1 King Bed, Non Smoking, Balcony

What’s around

Landmarks

  • In Midtown
  • 5th Avenue - 4 min walk
  • Madison Square Garden - 6 min walk
  • Empire State Building - 9 min walk
  • Times Square - 14 min walk
  • Broadway - 18 min walk
  • Chelsea Market - 20 min walk
  • Grand Central Terminal - 22 min walk
  • Rockefeller Center - 25 min walk
  • Central Park - 35 min walk

Getting around

  • LaGuardia Airport (LGA) - 14 min drive
  • John F. Kennedy International Airport (JFK) - 22 min drive
  • Liberty Intl. Airport (EWR) - 20 min drive
  • New York, NY (NYS-Skyports Seaplane Base) - 4 min drive
  • Teterboro, NJ (TEB) - 15 min drive
  • Linden, NJ (LDJ) - 26 min drive
  • New York W 32nd St. Station - 5 min walk
  • New York 23rd St. Station - 7 min walk
  • Penn Station - 8 min walk
  • 28 St. Station (7th Av.) - 3 min walk
  • 28 St. Station (Broadway) - 4 min walk
  • 34 St. Station (Herald Square) - 7 min walk
map
See on map
128 West 29th Street, New York, 10001, NY, United States of America

At a glance

Hotel size

  • This hotel has 236 rooms
  • This hotel is arranged over 27 floors

Arriving/leaving

  • Check-in time 4 PM-noon
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed*
  • Restrictions apply*
  • 2 per room (up to 50 lbs)

Internet

  • Free WiFi and wired Internet access in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Onsite self parking (USD 43 per day)
  • Onsite valet parking (USD 47 per day)
  • Offsite parking nearby (USD 43 per day)
  • Street parking available
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • 24-hour fitness facilities
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Fitness facilities

Working away

  • 24-hour business centre
  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers - 1
  • Year Built – 2008
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPod docking station

Stay connected

  • Free weekday newspaper
  • WiFi (surcharge)
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Fees & policies

Refundable depositPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: USD 50.00 per night

Optional extras

  • WiFi is available in guestrooms for USD 6.95
  • Wired Internet access is available in guestrooms for USD 6.95 (rates may vary)

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pet deposit: USD 50 per stay
  • Pets are allowed for an extra charge of USD 50 per pet, per stay
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 43 per day
  • Valet parking costs USD 47 per day
  • Parking is available nearby and costs USD 43 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

  • DoubleTree Hilton New York City Chelsea Hotel
  • DoubleTree Hilton New York City Chelsea
  • DoubleTree New York City Chelsea
  • Hilton New York City Chelsea
  • DoubleTree Hilton New York City Chelsea Hotel
  • DoubleTree by Hilton New York City Chelsea
  • DoubleTree by Hilton New York City - Chelsea Hotel
  • DoubleTree by Hilton New York City - Chelsea New York
  • DoubleTree by Hilton New York City - Chelsea Hotel New York

*See fees & policies for additional details or extra charges

FAQs

  • Yes, DoubleTree by Hilton New York City - Chelsea does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 43 per day. Valet parking costs USD 47 per day.
  • Yes, pets are welcome, with a limit of 2 per room and maximum weight of 50 lbs per pet. There's a charge of USD 50 per pet, per stay, and there's also a deposit of USD 50 per stay. Service animals are exempt from fees.
  • You can check in from 4 PM - noon. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Niles New York City (3-min walk), Gregorys Coffee (3-min walk), and Kobeyaki (4-min walk).
  • No, this hotel doesn't have a casino, but Resorts World Casino (21-min drive) is nearby.
  • Have fun with nearby activities like cycling and hiking. DoubleTree by Hilton New York City - Chelsea also has a 24-hour fitness center.
7.8.Good.
  • 8.0.Very good

    Great location, good value, with only 2 elevators and 26 floors be prepared to wait in the lobby a lot. 22 power points in my room!

    4 night trip, Jun. 26, 2019

    Verified Expedia guest review

  • 6.0.Good

    The staff were fabulous and accommodating. We wanted convenient location to Penn Station , which it was. The room was average size for NYC , bathroom was small and dark!

    1 night family trip, Jun. 2, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Great Little Place

    I loved my time at Chelsea the house keeping was flexible and it was very clean

    7 night romance trip, Mar. 2, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fantastic location, friendly staff. Would definitely start here again in the future.

    9 night family trip, Feb. 7, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Trash.

    It’s a homeless shelter now. If you have a booking here cancel it now!!! You will get turned away and neither the double tree or Hotels.com will give you a heads up. Me and my friends walked around for an hour looking for a new hotel at 12am and found nothing. Finally found a room with 2 “queens” and had to pay double my original reservation. Called Hotels.com to see how they would accommodate and the lady at customer service hung up on me. Never using this app again. I advise everyone to do the same cause when things don’t work out they WILL NOT help you.

    3 night trip with friends, Aug. 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Everything was good

    7 night family trip, Jul. 7, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Doubletree bumped us to Hotel Central New York South and it was the worst experience ever, no house keeping, I had to call the lobby and ask to have someone come get the trash and I had to call to ask for toilet paper and fresh towels. The shower door didn’t close correctly the sink faucet spritzed everywhere, there was no complimentary bottle water the ice machine didn’t work, and the area was not very nice at all, I would not recommend this place even to my worse enemy

    5 night family trip, May 16, 2021

    Verified Expedia guest review

  • 8.0.Very good

    I really enjoyed my stay. Will recommend to others. Customer service very friendly.

    1 night family trip, Mar. 27, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Could not use our reservation due COVID and could not cancel AND lost our Reward Night. Very disappointing.

    Haniel, 1 night trip, Dec. 20, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    Hotel is currently a shelter

    I made a reservation at the Double Tree. When I showed up, I was informed that it was turned into a shelter due to covid. No one informed me of this in advance. My reservation was moved to another hotel with no heads up at all.

    1 night trip with friends, Dec. 3, 2020

    Verified Hotels.com guest review

See all 521 reviews