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Donatello Hotel

Photo gallery for Donatello Hotel

3 bars/lounges, poolside bar
Outdoor pool
Outdoor pool
Outdoor pool
Deluxe Triple Room (Twin) | Minibar, in-room safe, desk, laptop workspace

Overview of Donatello Hotel

Donatello Hotel

4.0 star property
Luxury hotel with 2 restaurants, near Mall of the Emirates

8.2/10 Very good

412 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
Map
Sheikh Zayed Road, Al Barsha 1, Near Mall of the Emirates, Dubai, 24948
Main amenities
  • Daily housekeeping
  • 2 restaurants and 3 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Free beach shuttle
  • Health club
  • Sauna
  • Steam room
  • Beach towels
  • Children's pool
  • Pool bar
  • 24-hour room service
For families
  • Children stay free
  • Supervised childcare (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • In Al Barsha
  • Mall of the Emirates - 7 min walk
  • Souk Madinat Jumeirah - 41 min walk
  • Wild Wadi Water Park - 11 min drive
  • Burj Al Arab - 12 min drive
  • Dubai Marina Mall - 17 min drive
  • The Walk - 12 min drive
  • Jumeirah Beach - 13 min drive
  • Burj Khalifa - 20 min drive
  • Dubai Fountain - 13 min drive
  • Dubai Aquarium & Underwater Zoo - 11 min drive

Getting around

  • Dubai (DXB-Dubai Intl.) - 21 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 36 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 40 min drive
  • Mashreq Metro Station - 5 min walk
  • Mall of the Emirates Station - 15 min walk
  • Free beach shuttle

Restaurants

  • Nando's - 3 min walk
  • Kapadokya Turkish Kitchen - 5 min walk
  • Ibn Hamido - 6 min walk
  • Olea - 7 min walk
  • Salero - 7 min walk

About this property

Donatello Hotel

At Donatello Hotel, you'll be within a 15-minute drive of Mall of the Emirates and Jumeirah Beach. Guests can grab a bite to eat at one of the 2 restaurants, then indulge in massages, body wraps or facials. Other highlights at this luxurious hotel include 3 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers like the location and shopping. The property is only a short walk to public transportation: Mashreq Metro Station is 5 minutes and Mall of the Emirates Station is 15 minutes.

Languages

Afrikaans, Arabic, English, Filipino, German, Hindi, Russian, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 132 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Supervised childcare*

Pets

  • Pets allowed (dogs and cats only, up to 11 lbs)*
  • Specific rooms only, restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free secured, covered on-site valet parking
  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking
  • 24-hours off-site parking nearby (AED 30 per day); booking required
  • Street parking available

Off-site

  • Free beach shuttle

Other information

  • Designated smoking areas
  • No stag or hen parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Supervised childcare (surcharge)
  • Baby bath
  • Changing table
  • Bed rails

What to do

  • Free beach shuttle
  • Archery
  • Helicopter/aeroplane tours
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Skiing lessons nearby
  • Scooter/moped hire nearby
  • Skydiving nearby
  • Zip-lining nearby
  • Snowboarding nearby

Working away

  • 24-hour business centre
  • 2 meeting rooms
  • Computer station
  • Conference centre (1100 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Beach towels

Facilities

  • 1 building/tower
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Picnic area
  • Terrace
  • Health club
  • An outdoor pool
  • Shopping centre on site
  • Spa services
  • Sauna
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Close-captioned TV
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height worktop and sink
  • Low-height desk
  • Low-height beds
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Doorbell and phone notifications
  • Wheelchair-width doorways
  • Phone accessibility kit

Languages

  • Afrikaans
  • Arabic
  • English
  • Filipino
  • German
  • Hindi
  • Russian
  • Swahili

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water
  • Children's dinnerware
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Fees & policies

Refundable deposits

  • Deposit: AED 100 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 15.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of AED 60 for adults and AED 30 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pets

  • Pet deposit: AED 1000 per stay
  • Pets are allowed for an extra charge of AED 200 per pet, per day

Parking

  • Parking is available nearby and costs AED 30 per day (66 ft away; open 24 hours)
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 5:00 PM
  • Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

Donatello Dubai
Donatello Hotel Apartments
Donatello Hotel Apartments Dubai
Donatello Hotel Dubai
Donatello Hotel Hotel
Donatello Hotel Dubai
Donatello Hotel Hotel Dubai

Frequently asked questions

Does Donatello Hotel offer free cancellation for a full refund?
Yes, Donatello Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Donatello Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Donatello Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 5:00 PM.
Are pets allowed at Donatello Hotel?
Yes, cats and dogs are welcome, with a maximum weight of 11 lbs per pet. There's a charge of AED 200 per pet, per day, and there's also a deposit of AED 1000 per stay.
Is parking offered on site at Donatello Hotel?
Yes, there's free self and valet parking. Parking spaces may be limited.
What are the check-in and check-out times at Donatello Hotel?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Donatello Hotel and nearby?
Have fun during the warmer months with activities such as archery. Additional recreation on-site includes helicopter/aeroplane tours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 3 bars and a sauna. Donatello Hotel also has a steam room and a picnic area.
Are there restaurants at or near Donatello Hotel?
Yes, there are 2 on-site restaurants. Nearby restaurants include Nando's (3-min walk), Kapadokya Turkish Kitchen (5-min walk) and Ibn Hamido (6-min walk).
Does Donatello Hotel have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Donatello Hotel like?
Donatello Hotel is a short 5-minute walk from Mashreq Metro Station and 7 minutes' walk from Mall of the Emirates. Travellers say that this hotel is in a good location.

Overall score and ratings

8.2

Very good

8.5/10

Cleanliness

8.3/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

10/10 Exceptional

Ahmed, 2-night trip
Verified Hotels.com guest review

6/10 Good

Need to improve in customer satisfaction
The price they charged me was different from the invoice issued by hotels.com and when I asked , they simply justified unreasonably
Alirezaz, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

65 minutes of our lives lost in the foyer!
I dont know what happens when we book to stay here, but they can never find our reservation. 38 minutes to check in is not what i wanted after a 3 hour drive to get to Dubai. Our room was spacious enough but the carpet was dirty and seen better days. The shower, when opening the door, had a pungent smell coming from the drain. The toilet roll was soaking from the leaking spray hose (which was fixed within 10 minutes of reporting it). We have had numerous stays at the Donatello that have been awesome. This stay however was to say the least, a little disappointing. As you can see from our previous reviews, we dont complain about trivial things, but felt the need to highlight the check in / check out procedure. 38 minutes to check in, 27 minutes to check out??? They said they had to check the room before they could check us out.
Sandra, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Good sized room. Extremely slow check in - finally got into our rooms 2 hours after original check in. Staff slow for the rest of our stay however always polite
Alan Thomas, 3-night family trip
Verified Expedia guest review

8/10 Very good

Location. Room size
Vladimir, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

Very friendly staff in the reception. Jerome helped me by calling a nearby shop to see if they had what I needed. And very good food!
Annica, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing
Ahmed, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Khaled, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Friendly staff
2-night trip
Verified Expedia guest review

10/10 Exceptional

7-night trip
Verified Expedia guest review