Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Kigali, Rwanda
1 room, 2 adults

Kigali Serena Hotel

5-star5 stars
Great for families

Good to know

  • Cots/infant beds (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
Boulevard De La Revolution, Kigali, 250, Rwanda

Luxury Kigali hotel with outdoor pool, connected to the convention center
  • Free continental breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Cots/infant beds (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's pool
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Rwanda may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • A wonderful place to get to after 33 hrs of traveling. Excellent staff in all areas.Apr. 4, 2019
  • It was a nice hotel but beware they charge $35 USD for an airport shuttle which I thought…Feb. 26, 2020

Kigali Serena Hotel

from A$270
  • Standard Room
  • Deluxe Room
  • Superior Room
  • Executive Suite

What’s around Kigali Serena Hotel

Landmarks

  • Heart of Kigali
  • Union Trade Center - 18 min walk
  • Club Rafiki - 26 min walk
  • Ryi'nyamirambo Market - 33 min walk
  • Nyamirambo Stadium - 43 min walk
  • Kigali Genocide Memorial Centre - 2.8 mi / 4.6 km
  • Kigali Convention Centre - 4.4 mi / 7.1 km
  • Inema Art Center - 4 mi / 6.5 km

Getting around

  • Kigali (KGL-Kigali Intl.) - 29 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 148 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • Rwanda may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
Working away
  • 24-hour business centre
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 4
  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • English
  • French

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

The Milima Restaurant - This restaurant serves breakfast, lunch, and dinner.

The Sokoni Restaurant - Onsite restaurant.

Kigali Serena Hotel’s small print

Also known as

  • Kigali Serena Hotel
  • Serena Kigali Hotel
  • Kigali Serena Hotel Hotel
  • Kigali Serena Hotel Kigali
  • Kigali Serena Hotel Hotel Kigali
  • Kigali Serena
  • Hotel Serena Kigali
  • Kigali Hotel
  • Kigali Hotel Serena
  • Kigali Serena
  • Kigali Serena Hotel
  • Serena Hotel Kigali
  • Serena Kigali

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Cribs/Infant beds are available for RWF 40.0 per day

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of RWF 35 per person (one-way)

Airport shuttle for children between the ages of 4 and 12 costs RWF 18 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Kigali Serena Hotel

  • Does Kigali Serena Hotel offer free cancellation for a full refund?
    Yes, Kigali Serena Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Kigali Serena Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Kigali Serena Hotel?
    Yes, there's free self parking.
  • Is there a pool at Kigali Serena Hotel?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Kigali Serena Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Kigali Serena Hotel?
    You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-in are available.
  • Are there restaurants at or near Kigali Serena Hotel?
    Yes, there's an onsite restaurant, The Milima Restaurant. Nearby restaurants include Soko Restaurant (4-min walk), Iriba Bar and Terrace (4-min walk), and German Butchery (12-min walk).
  • Is airport shuttle service offered by Kigali Serena Hotel?
    Yes, an airport shuttle is available. The charge is RWF 35 per person one-way.

Recent reviews

Superb 9.0 From 52 reviews

Very good 8.0
Good staff, pool area and breakfast. Definitely needs some upgrading as it shows it’s age. USB ports in the rooms would be great and the beds have seen better days. I could feel the springs digging into my hip. Lots of repairs needed with knobs, cabinet doors coming apart when you touched them. Could be an awesome hotel but not 5 star or worth the money as it currently stands.
ca3 night trip
Very good 8.0
The air-conditioning in many rooms is not adequate. I love this hotel and have stayed there many times over the last ten years. But have noticed that other friends who stay there are leaving due to the problem of poor A/C in the rooms.
us1 night trip
Exceptional 10.0
Fantastic Stay
Well-maintained and beautiful property. U-shaped building with a lagoon-like pool area in center. Comfortable and clean room and bathroom, with generous-sized products, bathrobes, and slippers. Fantastic staff that responds in very timely manner. Breakfast is a spread of Western, Indian, and African items, with a made-to-order egg station. Also had an outstanding thick and juicy T-bone steak, available on à la carte menu, as well as through room service. Had a fabulous massage in the spa, and sauna and jacuzzi available to guests at no extra charge. My husband and I also had side-to-side pedicures in the salon, which include a 15-minute full leg exfoliation and massage that put my husband to sleep. This will now always be our home in Kigali.
Veronica, us1 night trip
Exceptional 10.0
Pleasant ambience and affravtive pool Good food alternatives
gb3 night trip
Exceptional 10.0
Better than the Ritz
Beautiful and well-maintained property, with rooms looking onto a central, lagoon-like pool area. Amazing breakfast buffet with every type of cuisine imaginable, and cooked to order eggs. Every day they managed to serve the sweetest pineapple imaginable. Comfortable room, great bathroom with plentiful products, large bath towels, bathrobes and slippers. I had a wonderful one-hour relaxing massage in the spa, whose facilites, such as sauna and jacuzzi, are available to all guests. We also had side-by-side pedicures in the salon that included--at no extra charge--full leg exfoliation and massage for about 15 minutes, which put my husband to sleep. We also enjoyed the thick, juicy, and tender T-Bone steaks. Can order off the menu, or from room service. All staff is well-trained in politeness and hospitality and looking after the needs of guests, and all requests are satisfied in a very timely manner. For example, our room got really hot one night, we called the front desk at 11:00 p.m., a technician arrived promptly, checked it out, and went on the roof and got the AC fixed in minutes. Stay here if you want to be pampered.
Veronica, us2 night trip
Exceptional 10.0
Serena Hotel - Kigali
excellent Property and amazing and very courteous staff. A jewel in the Serena chain.
gb3 night business trip
Exceptional 10.0
Had an amazing time at the hotel
Temwa, gb1 night business trip
Exceptional 10.0
From the time we arrived, to the time we left, the staff and amenities were top notch. I would definitely recommend the Serena.
ca4 night romance trip
Exceptional 10.0
Comfortable hotel in the central area of Kigali. Our room was very quiet even though it was just above the restaurant. They have a pool which was not very clear so we didn't use it. Front desk service was good; restaurant staff, especially at the breakfast restaurant was excellent! Breakfast buffet was excellent as well, lot's of choices.
us2 night family trip
Good 6.0
The standard rooms are poorly maintained. Shower not working or heating up
N.K, us2 night business trip

Kigali Serena Hotel