10/10 Exceptional
22 Sept 2023
chems eddine
chems eddine, 6-night trip
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Crowne Plaza Festival City, an IHG Hotel
Luxury hotel with spa, near Dubai Festival City Mall
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Crowne Plaza Festival City, an IHG Hotel
Photo gallery for Crowne Plaza Festival City, an IHG Hotel
Overview of Crowne Plaza Festival City, an IHG Hotel
9.2 out of 10 Superb
9.2/10 Superb
Property highlights
- Pool
- Spa
- Airport transfer
- Free parking
- Free WiFi
- Restaurant
Dubai Festival City, Dubai
Main amenities
- Daily housekeeping
- Restaurants and bar/lounge
- Full-service spa
- Outdoor pool
- Rooftop terrace
- Breakfast available
- Free airport drop-off
- Free area shuttle
- Free train station pick-up
- Free train station drop-off
- 24-hour health club
- Sauna
For families
- Children stay free
- Free cots/infant beds
- Babysitting (surcharge)
- Children's pool
- Connecting/adjoining rooms available
- Private bathroom
Room options
View all photos for Standard Room, 1 King Bed
Standard Room, 1 King Bed
View all photos for Premium Room, 1 King Bed (Waterfront View)
Premium Room, 1 King Bed (Waterfront View)
View all photos for Standard Room, 2 Single Beds (Waterfront View)
Standard Room, 2 Single Beds (Waterfront View)
View all photos for Standard Room
Standard Room
View all photos for Standard Room, 2 Single Beds
Standard Room, 2 Single Beds
View all photos for Suite, 1 Bedroom (Waterfront View)
Suite, 1 Bedroom (Waterfront View)
View all photos for Standard Room, 1 King Bed (Waterfront View)
Standard Room, 1 King Bed (Waterfront View)
View all photos for Standard Room (Waterfront View)
Standard Room (Waterfront View)
About this area
What's nearby
- In Dubai Festival City
- Dubai Creek - 22 min walk
- Dubai Festival City Mall - 1 min drive
- City Centre Deira - 6 min drive
- BurJuman Mall - 9 min drive
- Dubai World Trade Centre - 8 min drive
- Dubai International Convention and Exhibition Centre - 9 min drive
- Dubai Fountain - 9 min drive
- Dubai Aquarium & Underwater Zoo - 9 min drive
- Dubai Mall - 9 min drive
- Gold Souk - 10 min drive
Getting around
Restaurants
- Intercontinental Club Lounge - 1 min walk
- Hard Rock Cafe - 5 min walk
- مطعم ومقهى الفنار - 14 min walk
- Marks & Spencer Cafe - 5 min walk
- Marks & Spencer Café - 4 min walk
About this property
Crowne Plaza Festival City, an IHG Hotel
Languages
Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Portuguese, Romanian, Russian, Spanish, Turkish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Social distancing
Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.
At a glance
Hotel size
- 316 rooms
- Arranged over 19 floors
Arriving/Leaving
- Check-in time from 3:00 PM until anytime
- Minimum check-in age – 18
- Check-out time is noon
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- Front desk staff will greet guests on arrival
- Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
- Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
- Babysitting*
Pets
- Pets not allowed
- Service animals welcome
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free on-site self-parking
- Free on-site valet parking
- Wheelchair-accessible parking on site
- Electric vehicle charging point on site
- On-site parking includes off-street options
Transfers
- Free airport drop-off from 6:00 AM to midnight
- Free train station shuttle from 6:00 AM to midnight
Off-site
- Free area shuttle within 10 kilometres
Other information
- Smoke-free property
Property amenities
Food and drink
- Buffet breakfast (surcharge) each morning 6:30 AM–11:00 AM
- Restaurant
- Bar/lounge
- Poolside bar
- Coffee shop
- Coffee/tea in a common area
- Barbecue grills
- 24-hour room service
- Snack bar/deli
- Water dispenser
Travelling with children
- Children stay for free (see details)
- Children's pool
- Free local shuttle
- Childcare in room (surcharge)
What to do
- Shopping
- Golfing nearby
Working away
- Business centre
- 11 meeting rooms
- Computer station
- Conference centre
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Limo or town car service
- On-site car hire
- Dry cleaning/laundry services
- Free newspapers in reception
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Bike storage
- Pool loungers
- Pool umbrellas
Facilities
- ATM/banking
- Safe-deposit box at front desk
- Rooftop terrace
- 24-hour health club
- An outdoor pool
- Bike parking
- Full-service spa
- Hot tub
- Sauna
- Massage/treatment rooms
- Steam room
- Vegetarian dining options
- Double-glazed windows
- At least 80% of lighting from LEDs
- Comprehensive food waste policy
- Comprehensive recycling policy
- Water dispenser
Accessibility
- Lift
- Accessible bathroom (selected rooms)
- In-room accessibility (selected rooms)
- Wheelchair-accessible parking
- Accessible airport shuttle
- Accessible train station shuttle
- Wheelchairs available on site
- Step-free path to entrance
Room amenities
Be entertained
- Plasma television
- Premium TV channels
Home comfort
- Air conditioning (climate-controlled)
- Minibar
- Coffee/tea maker
- Dressing gowns and slippers
- Iron/ironing board
Sleep well
- Soundproofed rooms
- Premium bedding
- Free cot/infant bed
- Rollaway/extra bed (surcharge)
Freshen up
- Private bathroom
- Shower/bath combination
- Bidet
- Eco-friendly toiletries
- Hairdryer
- Towels
Stay connected
- Desk
- Free newspapers
- Free WiFi
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
- Eco-friendly toiletries
- Bulk dispenser for toiletries
- Eco-friendly cleaning products provided
- LED light bulbs
- Water-efficient showers only
- Water-efficient toilets only
- Guidebooks/recommendations
- Local maps
Special features
Spa
Spa InterContinental has 10 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with a spa tub.
The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.
Dining
Zaytoun – This poolside restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Belgian Beer Cafe Dubai – This bar serves brunch, lunch and dinner.
Skyline Lounge – This brasserie is located by the pool. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.
Mazar Lounge – This café specialises in international cuisine and only serves light fare. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out:
- A tax is imposed by the city: AED 20.00 per accommodation, per night
Optional extras
- Buffet breakfast is offered for an extra charge of approximately AED 112 per person
Children & extra beds
- In-room babysitting is available for an extra charge
- Rollaway beds are available for AED 150.0 per stay
Pool, spa, & gym (if applicable)
- Pool access available from 7:00 AM to 8:00 PM
- Guests under 16 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.
Contactless check-out is available.
Individually wrapped food options are available through room service.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.
Also known as
Crowne Plaza Festival
Crowne Plaza Festival City
Crowne Plaza Festival City Dubai
Crowne Plaza Festival City Hotel
Crowne Plaza Festival City Hotel Dubai
Festival City Crowne Plaza
Crowne Plaza Dubai Festival City Hotel Dubai
Crowne Plaza Festival City
Crowne Plaza Festival City, an IHG Hotel Hotel
Crowne Plaza Festival City, an IHG Hotel Dubai
Crowne Plaza Festival City, an IHG Hotel Hotel Dubai
Frequently asked questions
Reviews
9.2
Superb
9.4/10
Cleanliness
9.2/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
20 Sept 2023
David
David, 5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
10 Sept 2023
AHMED
AHMED, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
6 Sept 2023
Faowzy
Faowzy, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 Sept 2023