6/10 Good
7 Mar 2023
I made this booking for my brother and his wife to celebrate their anniversary and obviously wanted them to have a room with a decent view of the ocean. I received a confirmation that the room was on level 12 so i did not call them separately though i had mentioned on the booking notes this was an anniversary celebration holiday. When they got there, they gave them a room on level 2 with very limited view of the ocean. I rang their number which went to their after hours service who did take my message but i did not recieve any response. I am very disappointed with their lack of response, proper communication and care for guests.
Verified traveller
2-night trip
Verified Hotels.com guest review