City Express Mazatlán

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Pool
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Outdoor pool
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Overview of City Express Mazatlán

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City Express Mazatlán

3.0 star property
3-star Mazatlán hotel with outdoor pool

8.2/10 Very good

596 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
The price is AU$264
Price available on 17/9/2022
Map
Av. del Toreo 90, esq. Rafael Buelna, Fracc. El Toreo, C.P, Mazatlán, SIN, 82110
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Fitness center
  • Room service
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Front desk safe
  • Vending machine
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • The Mazatlan Malecón - 3 min drive
  • Mazatlan Aquarium - 5 min drive
  • Cerritos Beach - 13 min drive
  • Plaza Machado - 18 min drive
  • Olas Altas Beach - 18 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 30 min drive

About this property

City Express Mazatlán

Located in the entertainment district, City Express Mazatlán is a great choice for a stay in Mazatlán. For a workout, you can visit the fitness center or go for a morning swim at the outdoor pool. The helpful staff and breakfast get great marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global), CovidClean (Safehotels - global expert), and COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 110 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 6:30 AM–10:30 AM
  • Coffee/tea in a common area
  • Room service (limited hours)

Traveling with children

  • Children stay free

What to do

  • Beach nearby
  • Golfing nearby

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2003
  • Safe-deposit box at front desk
  • Garden
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Safe Travels (WTTC - Global)
  • CovidClean (Safehotels - global expert)
  • COVID-19 Guidelines (WHO)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

City Express Mazatlán
City Express Mazatlán Hotel
City Express Mazatlan Hotel Mazatlan
City Express Mazatlán Hotel Mazatlan
City Express Mazatlán Mazatlan
City Express Mazatlán Hotel
City Express Mazatlán Mazatlán
City Express Mazatlán Hotel Mazatlán

Frequently asked questions

Overall score and ratings

8.2

Very good

8.6/10

Cleanliness

8.3/10

Staff & service

7.9/10

Amenities

8.3/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

Erika, 1-night family trip
Verified Hotels.com guest review

6/10 Good

ann, 1-night trip
Verified Hotels.com guest review

6/10 Good

Kevin, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Everything was great. Only thing I didn’t like was that breakfast was always almost the same food everyday
Christina, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Tim, 5-night trip
Verified Expedia guest review

2/10 Poor

Bad Service
To begin I want my money back, they gave me a room that was out service it needed maintenance the shower water run to the entry door. The pillow where so uncomfortable. System out service they had a bad time finding my reservation. I will not recommend it. They food really bad everything cold Bad Service Bad experience. Lourdes Sandoval
LOURDES, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Nicolasa, 1-night trip
Verified Hotels.com guest review

8/10 Very good

the property was good, but there was no towels in the room, it took me 3 times to ask for towels to finally get some and not all,
Tomas, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

I liked the courtesy and service provided by all staff especially in the breakfast area. The lady attending was super nice and very attentive.
sergio, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Adrian, 2-night trip
Verified Expedia guest review