Riptide Oceanfront Hotel

Was there a week earlier and our room did not get cleaned at all. The clerk asked housekeeping to clean it and it still did not get done. The clerk, who worked on the 11th and 12th, was very helpful, put us in for a late check out for this stay (the 19th). When we arrived on the 19th, a different person was working the desk. When we asked if there was a note about a late check out she said that we had a "do not disturb" sign on our door. I told her that was not the case and the person who was working the desk last week even put in a request to clean the room. She then began to get an attitude and told us that we could check out at 12:30 (an hour and a half later). We then proceeded to our room and the lock was jammed. After being on the road all day, instead of getting us another room, we had to sit outside until they could find someone to fix the lock. When we finally got in the room it was filthy. There was sand on the couch and the floor and counter tops were slimy. At this point I wasn't going to call and wait to have it cleaned so we did it ourselves (it took 45 minutes of our time to clean the room). This was the very first time in my life that I did not leave a tip for housekeeping.

This was the worst experience I have ever had at a hotel. We had a flight delay because of storms and arrived after 9pm. No ONE was working at the hotel. My friend called the office number and emergency number (my phone died) and no one ever responded to us. We were stranded in Hollywood. Then we had to find another hotel so we didn't have to sleep outside late at night and pay for another taxi. We did not receive a call until the morning where I found out they sent an email at 830pm on check in night to say you can just go in your room and the key will be waiting. How if you don't have email access the night you check in? How are you supposed to even know this? It's not listed on hotels.com. Further when we called to say we wanted a refund because we had to taxi and pay for another hotel they did not reimbursed us for the first night. Only the 2 other nights that we refused to stay due to this treatment. I am appalled that we would not be refunded the one night when we had to pay over double to find a bed to sleep in. I WOULD NEVER STAY HERE.

The location of the room we were in was exceptional, we got a room that looked out into the ocean. It was a beautiful view and I could hear the ocean when I opened the windows and laid on the bed. I was a little disappointed with some of the things that needed to be fixes in the room. The windows were very dirty and drafty, they didn't have any locks on them, I would have felt unsafe if I was traveling with younger kids. The bathroom was very rundown and just needs some updating. Lots of paint missing in spots, wall damage and tiles missing. It was great they they provide beach chairs but there was only one and it was broken. The TV was not working the whole time we were there. The front desk was very nice about it though and tried contacting Comcast to come and fix it but Comcast could not come until 8am the next morning. The nice front desk lady did offer for us to go down and pick out some DVD's to watch so it was great that they were ready to provide a different option. They did wake us up at 8am and we had to hurry and get ourselves presentable for the comcast guys to come into our room. It took a few mintues for them to figure out the problem (it was unplugged outside somewhere). They did not come back to make sure it was working and just left. We had to check out by 11am and when we took the key back to the front desk she asked how the TV was and we told her it never started working at all. She felt bad and refunded us $50.00 to our account for the troubles.

Rented for July 4th. Sink was damaged by previous occupant upon checkout. Arrived at 2pm for checkin and room was not available. Traveling with 2 minor children, one who is a disabled. I was able to leave my things in the room but could not stay until repair was completed. Did not get into the room until about 6pm. I was waived the parking fee but also told I would be given late checkout to compensate for the time. I advised I would not be able to because I needed to return my car rental by a certain time. Manager offered free smoothies and 10% off rental stay for the inconvenience. Following day brand new sink is not draining. Reported this to front office at 8:30am. Sink was not fixed until 1pm when the guests in room next to us complained. Room had bugs could not tell if they were flying ants or termites!! Next day upon checkout at 9am I inquired about credit and attendant says free parking and 1 hour later checkout is what was offered. I told her that was incorrect. 1 hour and 1pm are not the same thing and that I would not be able to stay because of the car rental. Did not offer to call a manager to verify and I was too annoyed to bother at that point. Will not be staying there again.

This motel, is not a newer building but is kept very clean. I expected a lot of sand in the room and there wasn't. Be aware that you are right across the 25 ft. wide boardwalk from the beach. Beautiful view of the beach and ocean. Sara at the front desk was awesome and informative. Two other staff members we ran across during our stay were very pleasant. Parking was easy. The windows in the back of our room were above a parking area/street. We did hear some noise during the day. Delivery truck, garbage. Very quiet at night and early morning. Very spacious room. There was a small kitchenette. We did use the full sized fridge to keep some bottled water and soda. We had very good weather and did a bit of walking down the boardwalk. Rented a cabana on the beach Saturday. Perfect time. If you only want to stay in a room that is perfect. Don't stay here because you will focus on a piece that almost doesn't matter since you should be spending most of the day on the beach or site seeing. This is an older hotel. Our room had sea-foam green tile from the 70's (?). You can tell repairs have been made because they had to use a different green tile since you probably can't find this tile anymore. My point is that the hotel is being maintained., the room was painted, nice wood floor. No falling plaster or anything like that. Wifi worked fine.