Hotel Jen Hong Kong by Shangri-La

Excellent service from concierge n front desk and felt welcomed. Hotel was fine- not 5 star finish but neat comfortable with good in-house Malaysian restaurant. Harbour view room not as spectacular from central. Lots of local eateries n neighbourhood not as swish as elsewhere in Hk island. Close to MTR stop HKU. And tram line to central , causeway bay just 100 m away. Hk has become expensive these days and this area is a good alternative to central/ causeway bay

Great hotel and fantastic local food. Easy transportation and access to many part of HK. Definitely will be back again!

Good standard hotel- we had club access that made it nice. Club hosts are very much in your face and wont let you pour your on coffee or drinks in the evening. Food in the evening very boring . But hotel is fine if you need to be in th area. close to MTR so you need to get a unlimited ticket as you need to use it to go anywhere. They have a shuttle bus which they don't tell you about which we used to go to the airport train - and could have used when we arrived but did not know about it

To be fair this is not a bad hotel. I'm just shocked by the inability to cancel a reservation or to change it to earlier date. After failing to change the reservation via Hotels.com I was confident to cancel my original reservation while checking in at the hotel (I made an earlier booking). You can imagination my disappointment they couldn't provide any service.

As always was extremely pleased with my visit - going back on 26 Dec. Young man, RAJU, was our chef....he is amazing. Hotel Jen have great staff - from front desk, to hotel bar, to house staff. You always feel welcome and nothing is a problem.