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1 room, 2 adults

JEN Hong Kong by Shangri-La

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Free WiFi
508 Queens Road West, Western District, Hong Kong, Hong Kong SAR

4-star hotel with restaurant, near Victoria Harbour
  • Free WiFi
  • Great for families

    Good to know

    • Free cots/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Hong Kong SAR may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Friendly staff Nice buffet breakfast Room was good. Everything we needed. Disappointed…Jan. 3, 2020
  • Liked: The staff were polite and courteous. The rooms were very clean. The cast PVC sink…Dec. 25, 2019

JEN Hong Kong by Shangri-La

from A$105
  • Deluxe City View Queen Room
  • Deluxe Harbour View Queen Room
  • Superior City View Queen Room
  • Club Mountain View Queen Room with Club Lounge Access
  • Club Harbour View Queen Room with Club Lounge Access
  • Deluxe Harbour View Twin Room
  • Superior City View Twin Room
  • Club Harbour View Twin Room with Club Lounge Access
  • Club Mountain View Twin Room with Club Lounge Access

What’s around JEN Hong Kong by Shangri-La

Landmarks

  • In Central & Western District
  • Victoria Harbour - 6 min walk
  • Hong Kong - Macau Ferry Terminal - 23 min walk
  • Soho - 26 min walk
  • Lan Kwai Fong - 32 min walk
  • Hong Kong Convention and Exhibition Centre - 2.9 mi / 4.7 km
  • Kowloon Bay - 5.3 mi / 8.5 km
  • Ocean Park - 6.1 mi / 9.8 km

Getting around

  • Hong Kong Intl. Airport (HKG) - 35 min drive
  • Hong Kong Sheung Wan Station - 25 min walk
  • Hong Kong Central Station - 3 min drive
  • Hong Kong Austin Station - 5 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 283 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Hong Kong SAR may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle from 11:30 AM to 4:30 PM *

Parking

  • Self parking* on site (limited)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Outdoor seasonal pool
  • 24-hour fitness facilities
  • Fitness facilities
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1033
  • Conference space size (meters) - 96
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Lift
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • Chinese
  • English
  • Japanese
  • Korean

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe Malacca - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

Club Lounge - This rooftop bar overlooks the ocean. Reservations are required. Open daily.

JEN Hong Kong by Shangri-La’s small print

Also known as

  • Hotel Jen Hong Kong
  • Traders Shangri-La Hotel Hong Kong
  • Hotel Jen Hong Kong
  • Hotel Jen
  • Jen Hong Kong
  • Jen Hotel Hong Kong
  • Traders Hotel Hong Kong by Shangri La
  • Hotel Jen Hong Kong Shangri-La
  • Jen Hong Kong Shangri-La
  • Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
  • Hotel Jen
  • Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
  • Hotel Hotel Jen Hong Kong by Shangri-La
  • Hotel Jen Hong Kong by Shangri-La Hong Kong
  • Traders Hotel Hong Kong by Shangri La
  • Hotel Jen Hong Kong
  • Hotel Jen Hong Kong by Shangri La
  • Hotel Jen Shangri-La
  • Jen Shangri-La
  • Jen Hong Kong
  • Jen Hong Kong By Shangri La
  • JEN Hong Kong by Shangri-La Hotel
  • Hotel Jen Hong Kong by Shangri La
  • JEN Hong Kong by Shangri-La Hong Kong
  • JEN Hong Kong by Shangri-La Hotel Hong Kong
  • Jen Hotel Hong Kong
  • Traders Hong Kong Shangri-La
  • Traders Hotel Hong Kong
  • Traders Hotel Hong Kong Shangri-La
  • Traders Hotel Shangri-La Hong Kong
  • Traders Shangri-La Hong Kong

Policies

  • The seasonal pool is open from June to September.
  • Pool access available from 7:30 AM to 5:30 PM.
  • Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

    Onsite parties or group events are strictly prohibited. Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

    This property accepts credit cards and cash.

    Optional extras

    Self parking costs HKD 350 per night

    Rollaway beds are available for HKD 350.0 per night

    Continental breakfast is offered for an extra charge of HKD 195.80 for adults and HKD 97.90 for children (approximately)

    Babysitting/childcare is available for an extra charge

    Airport shuttle service is offered for an extra charge of HKD 140 per person (one-way)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for JEN Hong Kong by Shangri-La

    • Does JEN Hong Kong by Shangri-La offer free cancellation for a full refund?
      Yes, JEN Hong Kong by Shangri-La does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at JEN Hong Kong by Shangri-La?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at JEN Hong Kong by Shangri-La?
      Yes. Self parking costs HKD 350 per night. Parking spots may be limited.
    • Is there a pool at JEN Hong Kong by Shangri-La?
      Yes, there's a seasonal outdoor pool. Guests have pool access from 7:30 AM to 5:30 PM.
    • Are pets allowed at JEN Hong Kong by Shangri-La?
      Sorry, pets aren't allowed.
    • What are the check-in and check-out times at JEN Hong Kong by Shangri-La?
      You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
    • Are there restaurants at or near JEN Hong Kong by Shangri-La?
      Yes, Cafe Malacca offers Malaysian cuisine and ocean views. Nearby restaurants include Rhoda (4-min walk), Teakha (4-min walk), and Tak Kee Chiu Chou Restaurant (4-min walk).
    • Is airport shuttle service offered by JEN Hong Kong by Shangri-La?
      Yes, an airport shuttle is available from 11:30 AM to 4:30 PM. The charge is HKD 140 per person one-way.
    • What is there to do near JEN Hong Kong by Shangri-La?
      Recommended spots to visit include Victoria Harbour (6-min walk) and Hong Kong - Macau Ferry Terminal (1.2 mi), along with Soho (1.4 mi) and Lan Kwai Fong (1.7 mi).

    Recent reviews

    Fabulous 8.6 From 494 reviews

    Exceptional 10.0
    Would recommend
    Very convenient location. Service was great
    Hannah, au4 night trip with friends
    Exceptional 10.0
    The hotel has maintained it’s high standard. Friendly, helpful and professional staff. It is spotless everywhere. We will stay with hotel Jen again.
    au4 night romance trip
    Exceptional 10.0
    Friendly and helpful staff. This is our fourth stay in this hotel.
    au1 night family trip
    Exceptional 10.0
    A great hotel in good location about 2-minute walk to MTR station. We had a club room with bayview and it was very nice, clean & quiet. The gym was pretty small but functional & met my needs. Nice swimming pool. The club lounge was nice with magnificient bayview & attentive staff. Buffet breakfast was great with a wide variety of food. This hotel is on our return list
    TP, au3 night romance trip
    Exceptional 10.0
    Very clean, modern hotel in a fantastic location, literally across the street from the HKU MTR. Our room was of a decent size (for HK) and the bed exceptionally comfortable. Staff were fantastic and the Club Lounge was worth the extra if you use it (unfortunately other commitments meant we only utilised the lounge for one out of our three evenings). Breakfast in the main restaurant was more than sufficient with ample Western and Asian options. My only suggestion would be a bar fridge facility in the room, or the the hotel bar open until at least 11pm. (We returned from dinner one evening, keen for a nightcap before bed, but the bar was closed for service and there are no options in the room). I since discovered that a small supermarket across the road sells both beer and wine, so it would be worth buying your own and taking it to the room. Overall, a very pleasant stay with wonderful staff.
    au3 night romance trip
    Exceptional 10.0
    Great stay
    It was fantastic. Only thing we would have liked is warmer food at breakfast. The baked beans and sausages section were barely warm. Great selection though.
    Sarah, au8 night romance trip
    Good 6.0
    Property was ok for the price in HK. I expected something more from a property trading on the Shangri-La name, but it was just a older hotel with a slight refresh. Was fine, good rooftop pool and steps from the metro station.
    au2 night romance trip
    Exceptional 10.0
    Nice hotel, good service, easy check in and out 😊
    au6 night romance trip
    Exceptional 10.0
    I stayed Hotel Jen HK in Club Room. From the time I arrived to the time I left the staff were more than helpful, polite, friendly & went totally out of there way to help. Also having the train, bus & tram at your doorstep was an added bonus. Would definitely recommend staying at this hotel.
    au5 night family trip
    Very good 8.0
    Comfortable hotel in good location. Nothing special but good clean rooms. Breakfast ok but expensive for its quality.
    au4 night family trip

    JEN Hong Kong by Shangri-La