Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

The Fives Beach Hotel & Residences - All Senses Inclusive

4.5-star4.5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
Fraccionamiento El Limonar, Xcalacoco, Playa del Carmen, QROO, 77710, Mexico

Upscale beachfront property with spa, near Grand Coral Golf Riviera Maya
  • Free WiFi in lobby
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • This property is not a safe location for families or anyone who wants a secure, friendly…Oct. 24, 2020
  • We spent a great time in resort. Sun, beach, food and room service was enjoyable.…Oct. 2, 2020

The Fives Beach Hotel & Residences - All Senses Inclusive

from A$261
  • Three Bedroom Penthouse Resort Reside
  • Two Bedroom Penthouse Resort Residence
  • Two Bedroom Resort Residence
  • One Bedroom Resort Residence
  • Three Bedroom Resort Residence
  • Deluxe
  • One Bedroom Penthouse Resort Residence
  • One Bedroom Swim Up Resort Residence
  • Room, Multiple Beds, Garden View
  • 3 Bedroom Residence - Non Refundable
  • Suite, Multiple Beds, Garden View
  • Suite, 1 King Bed with Sofa bed, Garden View

What’s around The Fives Beach Hotel & Residences - All Senses Inclusive

Landmarks

  • On the beach
  • Punta Esmeralda Beach - 41 min walk
  • Quinta Avenida - 3 mi / 4.8 km
  • Playa 88 - 2.4 mi / 3.9 km
  • 28 de Julio Square - 3 mi / 4.9 km
  • Mamitas Beach Club - 4.9 mi / 7.9 km
  • Playa del Carmen Main Beach - 5 mi / 8.1 km
  • Grand Coral Golf Riviera Maya - 1.9 mi / 3 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive
  • Shopping center shuttle (surcharge)

At a glance

Key facts

Size

  • 662 rooms

Arriving/leaving

  • Check-in time 3 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Transport

Parking

  • Valet parking* on site

Offsite

  • Shopping center shuttle*

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 10 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • 24-hour room service
  • Barbecue grills
Things to do
  • Fitness classes on site
  • Bicycle rentals on site
  • Kayaking on site
  • Personal motorised watercraft on site
  • Parasailing on site
  • Playground on site
  • Snorkelling on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golfing nearby
  • Scuba diving nearby
  • Waterskiing nearby
  • Windsurfing nearby
Working away
  • 24-hour business centre
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Lift
  • Designated smoking areas
  • Garden
  • Picnic area
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair-width doorways
Languages Spoken
  • English
  • French
  • German
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Furnished balcony or patio
Freshen up
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Scuba-diving certification
  • Scuba-diving excursions
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Activities and services offered by independent operators
  • Offsite tours

Spa

Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily.

Dining

SEA OLIVE - Overlooking the ocean, this restaurant serves lunch and dinner.

Pisco Nikkei & Raw Bar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.

FLAVOURS - This family restaurant serves breakfast and dinner. Open daily.

AREZZO - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Oriola Beach Club Grill - This beachfront restaurant serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.

The Fives Beach Hotel & Residences - All Senses Inclusive’s small print

Also known as

  • The Fives Beach Hotel Residences All Senses Inclusive
  • The Fives Azul Beach Resort Gourmet All Inclusive by Karisma
  • Azul Beach Resort The Fives Gourmet All Inclusive by Karism

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.14 per accommodation, per night, up to 20 nights

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs USD 10 per night

Valet parking costs USD 10 per night with in/out privileges

Babysitting/childcare is available for an extra charge

Shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Fives Beach Hotel & Residences - All Senses Inclusive

  • Does The Fives Beach Hotel & Residences - All Senses Inclusive offer free cancellation for a full refund?
    Yes, The Fives Beach Hotel & Residences - All Senses Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Fives Beach Hotel & Residences - All Senses Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Fives Beach Hotel & Residences - All Senses Inclusive?
    Yes. Self parking costs USD 10 per night. Valet parking costs USD 10 per night.
  • Is there a pool at The Fives Beach Hotel & Residences - All Senses Inclusive?
    Yes, there are 7 outdoor pools and a children's pool.
  • Are pets allowed at The Fives Beach Hotel & Residences - All Senses Inclusive?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at The Fives Beach Hotel & Residences - All Senses Inclusive?
    You can check in from 3 PM - 11:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near The Fives Beach Hotel & Residences - All Senses Inclusive?
    Yes, there are 10 onsite restaurants, featuring alfresco dining, seafood, and ocean views. Nearby restaurants include Coco's Cabanas (9-min walk), Fonda Argentina (2.9 mi), and El Puerto (3.2 mi).

Recent reviews

Very good 8.4 From 332 reviews

Fair 4.0
Pass this place up and find a better hotel.
Good food except for room service. The restaurant staff was not very friendly. There is a parking lot next to the hotel so there are too many people at the beach in front of the hotel. It is very crowded. I recommend a hotel in Cancun in the hotel zone.
Juan, us7 night trip
Exceptional 10.0
Impressed
Very impressed, it was only our second time at an all inclusive resort and it definitely exceeded our expectations.
us4 night trip
Very good 8.0
Nice resort
We stayed for 6 nights, during Covid restrictions. So there was not much night life after 930pm. They had a nightly music type of event near the plaza, but no club or disco. They do a great job of sanitizing everything when you arrive, and having hand and shoe sanitizer throughout the resort. The staff all wear masks, but the patrons can choose to wear a mask (or not). Not all restaurants were open during our stay, and you do need to make rsvps for dinner (you can book one day in advance). The minibar means just beer and soda - no hard alcohol. The bars didn't carry many premium alcohol brands - but had Don Julio, various Bacardi, Captain Morgan and a few brand name vodka brands. Clean rooms - daily room cleaning. The resort is large and they have little shuttles/trams that pick you up throughout the resort - sometimes the wait time is a little long though. Overall I would rate the resort a 8 out of 10.
melanie, us6 night trip
Exceptional 10.0
Amazing resort!
I loved the resort! Beautiful, green, full of animals, clean and simply amazing! There were just 2 downsides- the beach (I know that all the beaches in Mexico are public, but this one is really public), the water is not as clean as in Cancun and the room (first we were given a brand new, but a really tiny one) and then got the bigger one, but it was kind of outdated and had problems with hot water. Other than that everything was great! I would like especially point out on the hotel's dining experience- it is simply awesome! No buffets, instead you visit new restaurant everyday with a truly great food. Our favorite ones were Italian and Sea Olive, great chef and excellent service! The territory of the resort is very well maintained, people work 24/7 to keep it clean and beautiful. We loved the service in general, everyone was very friendly. The entertainment was also fun: live music and Maya show. I would recommend this hotel for sure!
Olga, us6 night trip
Very good 8.0
Property was very nice, very tropical and well taken care of. My room had a very heavy musty smell. Somewhat dated although it was the new section ? Don’t like having to walk to concierge to make dinner arrangements. Been to too many resorts where that is no longer done. Shuttle service is hit or miss.
GailP, us6 night trip with friends
Poor 2.0
We had a two bedroom penthouse suite which was pretty nice until the second night of our stay when there was very heavy rain. Unfortunately it also rained in our hotel suite. There were multiple leaks from the ceiling leaving puddles throughout the living room floor and into the bedroom. What a horrible experience. Once management was informed they came and put towels all over the floor. We were never even accommodated for this huge inconvenience. I will NEVER stay here again.
ShaniP, us3 night romance trip
Exceptional 10.0
Just returned home from our stay at The Fives Beach Hotel. It was beyond excellent. All of ths staff are super friendly and helpful. The resort was very clean and they are on top of sanitization. The food at all the restaurants was the best food we have had in Mexico. The selection of restaurants was nice and we did not have a bad meal. We had massages in the spa and they were so good we scheduled another for the next day (request Armondo and Sheila) Well done Staff!! We appreciate you.
Sheri, us5 night trip with friends
Very good 8.0
Everyone was really nice especially Julian from entertainment. He has such a great vibe and energy.
us1 night trip
Exceptional 10.0
the swim up bars are the best! and I love the beds in the pool too, tropical paradise!
erika, us3 night trip with friends
Good 6.0
the property is beautiful, it doesn't look very clean, but that won't stop me to stay there again
Teresa, us7 night family trip

The Fives Beach Hotel & Residences - All Senses Inclusive