Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Florence, Tuscany, Italy
1 room, 2 adults

Hotel Universo

3-star3 stars
Piazza Santa Maria Novella, 20, Florence, FI, 50123, Italy

City-center hotel, steps from Basilica of Santa Maria Novella
  • Free continental breakfast and free WiFi in lobby
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Italy may have travel restrictions in place due to COVID-19. Find out more

  • The staff were lovely. There was an issue with checking in, the computer was not working,…Dec. 17, 2019
  • Lovely place right in Republic Square.Close to transport and all sights.Nice room and…Jul. 12, 2019

Hotel Universo

  • Classic Double or Twin Room
  • Superior Double or Twin Room, View
  • Classic Single Room
  • Triple Room
  • Deluxe Room

What’s around Hotel Universo

Landmarks

  • In Santa Maria Novella
  • Cathedral of Santa Maria del Fiore - 7 min walk
  • Piazza del Duomo - 8 min walk
  • Ponte Vecchio - 10 min walk
  • Piazza della Signoria - 11 min walk
  • Palazzo Vecchio - 11 min walk
  • Uffizi Gallery - 12 min walk
  • Pitti Palace - 14 min walk

Getting around

  • Peretola Airport (FLR) - 20 min drive
  • Florence Santa Maria Novella Station - 4 min walk
  • Porta al Prato Station - 15 min walk
  • Florence Statuto Station - 22 min walk
  • Florence-Cascine Station - 25 min walk

At a glance

Key facts

Hotel size

  • This hotel has 42 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Italy may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

  • Pets stay free

Internet

  • Free WiFi in public areas

Transport

Parking

  • Self parking * on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
Working away
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Lift
  • Safe-deposit box at front desk
Languages Spoken
  • English
  • Italian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Slippers
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Phone
More
  • Daily housekeeping

Hotel Universo’s small print

Also known as

  • Hotel Universo Florence
  • Hotel Universo
  • Universo Florence
  • Universo Hotel Florence
  • Hotel Universo Hotel Florence

Policies

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 8 nights. This tax does not apply to children under 12 years of age.

Optional extras

Self parking costs EUR 35 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Universo

  • Does Hotel Universo offer free cancellation for a full refund?
    Yes, Hotel Universo does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Universo?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Universo?
    Yes. Self parking costs EUR 35 per night.
  • Are pets allowed at Hotel Universo?
    Yes, pets are welcome.
  • What are the check-in and check-out times at Hotel Universo?
    You can check in from 2 PM to midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
  • Are there restaurants at or near Hotel Universo?
    Yes. Nearby restaurants include La Spada (3-min walk), Gargani (4-min walk), and Ciro & sons (4-min walk).

Recent reviews

Good 7.8 From 112 reviews

Very good 8.0
Quirky and cute hotel
2nd stay this this hotel. Great location. Lovely helpful friendly staff. Comfortable. Highly recommend.
Kerry, au2 night trip
Very good 8.0
Great location, view from room excellent, walking distance to train station, nice restaurants close by.
au2 night trip
Good 6.0
Not a pleasant stay.
The hotel is very old. We had a bad night when we woke up to notice a very bad smell “sewage smell”.
Lama, us4 night family trip
Exceptional 10.0
excellent location amazing staff and great value. close to everything .
carmen, us2 night family trip
Fair 4.0
Hotel could benefit from a total refurbishment. Room to small to accommodate a Double Bed. Double Bed takes up all the space of the room. Bathroom to compact and uncomfortable. The limited furniture provided in room all old and chipped and needs replacing. Floor covering needs updating / replacing. Colour scheme of room far to harsh on the eyes colour, colours far to strong. Facilities very poor. Hotel should NOT carry as a 3 star rating. WiFi very poor. Breakfast acceptable. Location Good.
Grima, gb3 night trip
Very good 8.0
Not bad if you get deluxe room
Hotel is in good location 5 min walking distance from train station. And 10 min to center and all other tourist attractions. First room was a disaster but after upgraded to Deluxe room it was perfect stay thanks to a gentlemen in front desk, unfortunately forgot his name but he was nice and caring from time we checked in. breakfast was ok .quiet nice 3 star hotel.you get what you pay for, if you are going to stay there get deluxe room . Lots of cafes and restaurants around ,
us3 night romance trip
Exceptional 10.0
The best hotel we have ever stayed in Europe under $100. Clean and nice room. Comfortable bed and great shower. Nice variety and tasty breakfast included. Good location, close to the train station and walking distance to attractions. Staff was friendly and helpful. If I ever return to Florence I am sure I will be staying at this hotel.
us1 night romance trip
Exceptional 10.0
The location is great—short walk to the train station, and all main local attractions. However, it is loud throughout the day due to the flow of people in and out of the area. The room was clean and spacious. Was not able to connect to the Wi-Fi during our stay at all. Breakfast offerings were basic but did the job.
ca2 night family trip
Exceptional 10.0
Room 509 wow wow wow. We had our own roof terrace and our hotel room had two floors. Breakfast was really good and the central location was perfect for all the attractions plus so close to the train station too. Would recommend
gb3 night romance trip
Very good 8.0
On the Plaza.
Great location to explore the city, access sight seeing buses and teen connections.
Leigh Russell, us1 night family trip

Hotel Universo

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