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All properties in Florence, Tuscany, Italy
1 room, 2 adults

Hotel Universo

3-star3 stars
Piazza Santa Maria Novella, 20, Florence, FI, 50123, Italy

City-center hotel, steps from Basilica of Santa Maria Novella
  • Free continental breakfast and free WiFi in lobby
  • Collect stampsYou can collect™ Rewards stamps here
  • The staff were lovely. There was an issue with checking in, the computer was not working,…Dec. 17, 2019
  • Lovely place right in Republic Square.Close to transport and all sights.Nice room and…Jul. 12, 2019

Hotel Universo

from A$197
  • Classic Double or Twin Room
  • Superior Double or Twin Room, View
  • Classic Single Room
  • Triple Room
  • Deluxe Room

What’s around Hotel Universo


  • In Santa Maria Novella
  • Cathedral of Santa Maria del Fiore - 7 min walk
  • Piazza del Duomo - 8 min walk
  • Ponte Vecchio - 10 min walk
  • Piazza della Signoria - 11 min walk
  • Palazzo Vecchio - 11 min walk
  • Uffizi Gallery - 12 min walk
  • Pitti Palace - 14 min walk

Getting around

  • Peretola Airport (FLR) - 22 min drive
  • Florence Santa Maria Novella Station - 4 min walk
  • Porta al Prato Station - 15 min walk
  • Florence Statuto Station - 22 min walk
  • Florence-Cascine Station - 25 min walk

At a glance

Key facts

Hotel size

  • This hotel has 42 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)


  • Pets not allowed

  • Pets stay free


  • Free WiFi in public areas



  • Self parking * on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
Working away
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Lift
  • Safe-deposit box at front desk
Languages Spoken
  • English
  • Italian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Slippers
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Phone
  • Daily housekeeping

Hotel Universo’s small print

Also known as

  • Hotel Universo Florence
  • Hotel Universo
  • Universo Florence
  • Universo Hotel Florence
  • Hotel Universo Hotel Florence


All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 8 nights. This tax does not apply to children under 12 years of age.

Optional extras

Self parking costs EUR 35 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Universo

  • Does Hotel Universo offer free cancellation for a full refund?
    Yes, Hotel Universo does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Universo?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Universo?
    Yes. Self parking costs EUR 35 per night.
  • Are pets allowed at Hotel Universo?
    Yes, pets are welcome.
  • What are the check-in and check-out times at Hotel Universo?
    You can check in from 2 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Hotel Universo?
    Yes. Nearby restaurants include La Spada (3-min walk), Ciro & sons (4-min walk), and Trattoria Marione (4-min walk).

Recent reviews

Good 7.8 From 115 reviews

Good 6.0
Not a pleasant stay.
The hotel is very old. We had a bad night when we woke up to notice a very bad smell “sewage smell”.
Lama, us4 night family trip
Very good 8.0
Not bad if you get deluxe room
Hotel is in good location 5 min walking distance from train station. And 10 min to center and all other tourist attractions. First room was a disaster but after upgraded to Deluxe room it was perfect stay thanks to a gentlemen in front desk, unfortunately forgot his name but he was nice and caring from time we checked in. breakfast was ok .quiet nice 3 star get what you pay for, if you are going to stay there get deluxe room . Lots of cafes and restaurants around ,
us3 night romance trip
Very good 8.0
On the Plaza.
Great location to explore the city, access sight seeing buses and teen connections.
Leigh Russell, us1 night family trip
Very good 8.0
Excellent location but needs to improve breakfast
Stayed at the property for 4 nights. Everything was good other than the breakfast. They could improve on the breakfast. Location is excellent. The air in the lobby is a bit stale, needs some fresh air or some fragrant diffuser.
Angelito, us4 night romance trip
Exceptional 10.0
Good for a 2 night city break.
Excellent room size with a comfy bed but only mirror was in the bathroom, difficult when there is 2 of you getting ready. Good size TV, excellent shower and great aircon. The check in was easy and they went out of their way to meet our requests as we were attending a wedding. The breakfast was the only let down. Limited options with a basic set up. The hotel is in a square near the train station. We found it well situated and quite at night. Great for a couple of nights in Florence.
Danniella, gb2 night romance trip
Good 6.0
The location is nice but the hotel inside is old especially the carpet bed uncomfortable
us3 night trip with friends
Exceptional 10.0
Beautiful hotel
This newly renovated hotel is on Santa Maria Novella square. It is in a great location near the main train station and a short stroll to the old town. The hotel staff is very friendly and goes out of their way to help. Breakfast is buffet style, fresh and delicious. We will definitely return on our next trip.
Thomas, us1 night romance trip
Good 6.0
Old and outdated
Old and outdated hotel. The only benefit is the location. Very close to the center and train station,
us2 night family trip
Very good 8.0
Perfect location
Perfectly located close to train station and places of interest. Friendly staff and clean linen. Comfortable bed and nice continental breakfast. Poor lighting in bathroom. Needs a bit of a facelift
Immaculada, gb3 night romance trip
Very good 8.0
It was everything good except the air conditioner.
us1 night romance trip

Hotel Universo

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