My stay has been awful. I am a regular traveller and so far this has been the worst hotel resort which I had booked.
This trip was booked as a surprise for my sisters birthday and since we landed and arrived at the resort it has been one issue after another.
Firstly, on arrival, the staff were very rude and as soon as we walked in we heard the reception staff shouting at one customer that was raising a complaint which was a bad start.
We were given the keys to our room and upon entering, we noticed there were spiders in the walls in the rooms and a really bad smell. We told reception and were told there is no one from room service until the next day as we arrived later night. We all had a really bad night trying to sleep with crawling spiders in the room. There was also no welcome water bottles or anything in the fridge and considering we paid around £1800 for this accommodation, which was one of the hotels biggest room and should be there most pride room, there was nothing as a welcome drink or offering. We had got off a delayed flight late night and went to the hotel and there was no water given or available as kitchen and local store was closed too.
The next day, we went for breakfast and told reception about the spiders. There was not sorry, they just said room service will review this and clean it up. When we arrived back at the room in the evening, the spiders were still there.
We called the engineers several times. The eletric devices were not working either.