Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

4.5-star4.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Connecting/adjoining rooms available
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760, Mexico

All-inclusive beachfront property with spa, near Tres Rios Ecopark
  • Free buffet breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Good was good. Bed was comfortable. Service was poor. Pool needed to be cleaned and…Oct. 26, 2020
  • This hotel was great. Nice grounds and attentive staff, especially Victor who worked at…Aug. 30, 2020

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

from A$324
  • Junior Suite Mangrove View With Balcony

What’s around Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Landmarks

  • On a private beach
  • Maroma Beach - 4.2 mi / 6.8 km
  • Grand Coral Golf Riviera Maya - 4.9 mi / 8 km
  • Quinta Avenida - 7.4 mi / 11.9 km
  • Plaza Las Americas - 7.8 mi / 12.6 km
  • Mamitas Beach Club - 8 mi / 12.9 km
  • Playa del Carmen Main Beach - 8.1 mi / 13 km
  • Central Square - 8.5 mi / 13.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 39 min drive
  • Free theme park shuttle

At a glance

Key facts

Size

  • 257 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site

Offsite

  • Free theme park shuttle

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
Food and drink
  • Free buffet breakfast daily
  • 6 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Beach bar
  • 24-hour room service
Things to do
  • Free bicycles on site
  • Ecotours on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Segway rental/tour on site
  • Snorkelling on site
  • Yoga classes/instruction on site
  • Scuba diving nearby
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 5
  • Lift
  • ATM/banking
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size double
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Satellite TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities
  • Gratuities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Casa Las Islas - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Porto Bello - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

Kotori - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.

Hacienda Grill - This poolside restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Open daily.

Il Forno - This poolside restaurant specializes in Italian cuisine and serves brunch and lunch. Open daily.

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive’s small print

Also known as

  • Hacienda Tres Rios All Inclusive Playa del Carmen
  • Hacienda Tres s Nature Park I
  • Hacienda Tres Rios Playa del Carmen
  • Hacienda Tres Rios Hotel Playa Del Carmen
  • Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
  • Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

Policies

Kakao beach area is included for Vacation Club Members only.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night, up to 20 nights

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

  • Does Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive offer free cancellation for a full refund?
    Yes, Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
    You can check in from 3 PM - midnight. Check-out time is 11 AM. Contactless check-in and check-out are available.
  • Are there restaurants at or near Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
    Yes, there are 6 onsite restaurants, featuring international cuisine, garden views, and poolside dining. Nearby restaurants include El Puerto (3.2 mi), Casa del Lago (3.3 mi), and Fairmont Mayakoba (3.4 mi).
  • What is there to do near Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
    Recommended spots to visit include Maroma Beach (4.2 mi) and Grand Coral Golf Riviera Maya (4.9 mi), along with Quinta Avenida (7.4 mi) and Plaza Las Americas (7.8 mi).

Recent reviews

Very good 8.0 From 207 reviews

Exceptional 10.0
There service is the best and the hotel is amazing.
Lupe, us6 night family trip
Exceptional 10.0
Impeccably clean throughout the interior and exterior of the property, this resort offers all of the bells and whistles to ensure you feel safe and protected from becoming ill. The staff wears PPE whether they are indoors or outdoors, interacting with guests or not... the hotel is coming back to life after being closed during the pandemic, and they are committed to the guest experience.
Whitney, us15 night family trip
Good 6.0
Our stay was ok. We waited 2 to 3 hours for room service and the orders was wrong. Drinks had a different taste each day.
Donna, us7 night family trip
Poor 2.0
The staff at the front desk was horrible, they up charge me for one kid which was paid for already.
Gary, us5 night family trip
Fair 4.0
The front desk staff was not very helpful. Food was inconsistent and the service was very slow. The beach was also very dirty. I will not go back there.
Malini, us5 night family trip
Poor 2.0
the most horrible place i ve ever been at an every point!!!! had such an unhappy & stressfull time!
stella, us8 night trip with friends
Exceptional 10.0
The rivers leading to the ocean were Beautiful and fun to snorkel. Staff was great. Food not too bad. The Italian restaurant and hacienda grill were our favorites in terms of food.
Ozzy, us7 night family trip
Exceptional 10.0
Perfect all inclusive hotel with nature!
An incredible hotel with the most helpful staff, we’ll definitely be heading back. The 6 restaurants, beach, 2 pools and 6 cenotes were amazing! My kids loved the small delightful animals coming straight out of the forest too haha
Gareth, us8 night family trip
Exceptional 10.0
Great friendly service in every single department. From housekeeping, servers at pools, restaurants, tour guides , all of them amazing. Will definitely be coming back. The value for my money was super impressive.
2020trav, us7 night family trip
Exceptional 10.0
We went with our 2 kids (4,7).. we had a great time. Everything was clean and staff was generally friendly and nice. It is a decent size but not too big like a lot of resorts.
Stephanie, us6 night family trip

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive