8/10 Very good
4 June 2023
A comfortable stay with room for improvement
My husband and I stayed at Holiday Inn Samui for a week with our 4 year old. We stayed in the kids theme suite and it was very comfortable. The resort is extremely kid friendly, from even having a kid section at the check in, to kids breakfast, to (upcoming) splash pad, playground (though we felt the playground is for slightly older kids) and an indoor kids play area with slides, toys, tv and even a Nintendo Switch. I believe you can leave the kids here but I’m not sure if it is chargeable. I stayed with mine as she played.
Some things which we found could be improved on:
1. The breakfast was the same everyday. The Thai dishes were slightly different, but we found that the hotel’s Thai food wasn’t as good as their “western food”. We decided not to include the breakfast when we extended our stay and had breakfast just outside the hotel.
2. Their housekeeping was quite inconsistent. Sometimes they came in the morning, other times in the afternoon. Sometimes they didn’t top up the water and toilet paper, sometimes they over did it. (I did raise this to the manager of which he apologised)
3. I found the flooring at the pool area to be extremely slippery. I saw 3 people slip in the one week there
4. The safety and surveillance at the Jungle Book (the kids indoor area) needs to be improved in the sense that the staff shouldn’t just be sitting at the desk and allowing the children to swing and fall on the stairs. I had to go and tell them to stop the children.
Verified traveller
2-night family trip
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