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Secrets Maroma Beach Riviera Cancun All Inclusive, Playa del Carmen

5 stars
Carretera Federal 307 Chetumal-CancúnKm 306.5, Solidaridad, Playa del CarmenQROO77710Mexico, (02) 8228 1927
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Outstanding4.6 / 5
  • I can't believe a place like this exists! There is nothing we could fault, rooms were…Sep 13, 2014
  • Highly recommended! Food was OK - confort of the hotle - great - staff was fantastic -…Aug 24, 2016
131See all 131 Hotels.com reviews
From 10,581 reviewsTripAdvisor Traveller Rating

Secrets Maroma Beach Riviera Cancun All Inclusive, Playa del Carmen

Hotel Info: (02) 8228 1927

from A$465
  • Junior Suite, 2 Double Beds, Partial Sea View
  • Standard Room (Deal of the Day)
  • Club Suite, 2 Double Beds, Ocean View (Preferred)
  • Junior Suite, Ocean View
  • Suite, 1 King Bed (Preferred Club Honeymoon Suite )
  • Junior Suite (Preferred Swim Out)
  • Junior Suite, Ocean View (Preferred)
  • Junior Suite (Swim Out)
  • Junior Suite, 2 Double Beds, Ocean View
  • Junior Suite, Partial Sea View
  • Ocean View, with Balcony (Preferred Club Junior Suite Ocean Front)

At a glance

Key facts

Hotel size

  • This hotel has 412 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • All Inclusive Secrets Maroma Beach Riviera Cancun
  • Secrets Maroma Beach Riviera Cancun All Inclusive
  • Cancun Secrets Maroma Beach Riviera
  • Maroma Beach All Inclusive
  • Maroma Beach Secrets
  • Secrets Beach Riviera Cancun All Inclusive
  • Secrets Cancun Maroma Beach
  • Secrets Maroma Beach
  • Secrets Maroma Beach All Inclusive

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December
  • Resort fee

In the hotel

Food and drink
  • Free hot/cold buffet breakfast daily
  • 8 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • On private beach
  • Beach sun loungers
  • Outdoor pool
  • Swim-up bar
  • Health club
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Beach towels
  • Tennis on site
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms 4
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
Accessibility
  • Accessible bathroom

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Things to enjoy
  • Separate sitting area
  • Furnished balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • Cable TV channels
  • IPod docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Meals, snacks, and beverages included
  • 24-hour room service

Entertainment
  • Onsite entertainment and activities

Not included
  • Motorized water sports
  • Tennis lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Secrets Spa by Pevonia has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, sports massages, Swedish massages, and massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Recreation

On Site

  • Health club
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Sailing on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby

Secrets Maroma Beach Riviera Cancun All Inclusive, Playa del Carmen’s small print

Also known as

  • All Inclusive Secrets Maroma Beach Riviera Cancun
  • Secrets Maroma Beach Riviera Cancun All Inclusive
  • Cancun Secrets Maroma Beach Riviera
  • Maroma Beach All Inclusive
  • Maroma Beach Secrets
  • Secrets Beach Riviera Cancun All Inclusive
  • Secrets Cancun Maroma Beach
  • Secrets Maroma Beach
  • Secrets Maroma Beach All Inclusive

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December
  • Resort fee

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.6 /5 from 131 reviews

Secrets Maroma Beach Riviera Cancun All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Wonderful week in paradise
We went on a much needed vacation. This was definitely the place! It exceeded our expectations completely. Everything was wonderful...the food, the pool, the beach, the room, the drinks, the staff. Speaking of staff, Andres in the Preferred Club bar was THE BEST. This was the first time in a long time that we weren't ready to come home at the end of our vacation.
6 night romance trip
Secrets Maroma Beach Riviera Cancun All Inclusive, Playa del Carmen
Good3.0 / 5
Food was average at best. In a tropical environment and having to wear pants to dinner is ridiculous. I've stayed at a lot of 5 Star resorts around the world and this definitely is not one. Four Seasons do not require pants in tropical destinations. This place is definitely not a Four Seasons. The grounds are very ordinary...zero wow factor.
6 night romance trip
Secrets Maroma Beach Riviera Cancun All Inclusive, Playa del Carmen
Excellent4.0 / 5
Disappointment
Our stay was pleasant. However, we honestly give the overall experience 3.5 stars. Butler service was literally non-existent at times. No one really anticipated our needs or at least went out of their way to inquire. The only ones going out of their were the staff hired to sell us into getting a time share. The food was good, the wait was annoying. There were leaks in the lobby and in the (cute/quaint) coffee shop. I will not return here. There must be a true 5-star resort out there somewhere! :-/
3 night trip with friends
Secrets Maroma Beach Riviera Cancun All Inclusive, Playa del Carmen
Excellent4.0 / 5
Great hotel, for American's
We chose Secrets Maroma to relax and recharge after a USA road trip and for some much needed chill out time. Our first impression of the hotel complex was that it was not particularly welcoming. Vast amounts of concrete and marble both inside and out, and the arrival at the lobby was quite unremarkable. Compared to other 5* resorts, this was a little lacking. That said, the rooms are perfectly adequate, just not what we'd call luxury. The staff at the hotel are really wonderful, but beware the friendly concierge that will approach you if you are in the lobby area. He does not want to be your friend, he wants to sell you your next holiday. Many people complained that they had wasted between 2 & 3 hours because they felt pressurized into listening to the whole pitch. Not something we’ve experienced at a 5* resort. One thing you cannot complain about is the food. It is superb. There will almost certainly be a 45 minute wait.. Just because you see empty tables does not mean they are available! Entertainment in the evenings is fantastic. The best we’ve seen from hotel entertainment. The entertainment team are a great bunch .They work so hard to make sure everyone is having fun. The entertainment is on a weekly cycle. If there longer than one week you will have to see the same shows again. I suspect because the majority of guests are American and they tend to stay for only 5 to 7 days.
13 night romance trip
Secrets Maroma Beach Riviera Cancun All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Honeymoon Destination
We had an amazing time at Secrets Maroma Beach for our honeymoon! Give HIGH praise for the level of service, quality of the food and daily entertainment, and beach and pool set up. The ONLY thing I would change is something that they can't control either... the mosquitoes! My husband and I came home with a lot of bites... Other than that, awesome time! We'll be back :)
8 night romance trip

See all reviews

Secrets Maroma Beach Riviera Cancun All Inclusive, Playa del Carmen

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