Guests
All properties in Natal, Rio Grande do Norte State, Brazil

Serhs Natal Grand Hotel & Resort

5-star beachfront resort with spa, near Ponta Negra Beach

  • Free WiFi and free parking
From
A$180

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Image gallery

  • Children’s Activities
  • Children’s Activities
  • Beach bar
  • Beach bar
  • Children’s Activities
Children’s Activities. Image 1 of 86.
1 / 86Children’s Activities
Avenida Senador Dinarte Mariz 6045, Natal, 59090-002, RN, Brazil
8.8.Fabulous.
  • The pictures of the room were not showing that the toilet has a glass door (90% area…

    Jan. 28, 2022

  • Overall it was a pleasant experience. The hotel is located in a quiet area where you…

    Jan. 15, 2022

See all 1,006 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Quiet
  • Free WiFi
  • Free parking
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 396 guestrooms
  • Daily housekeeping
  • On the beach
  • 5 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools and indoor pool

Feel at home

  • Children's pool
  • Playground on site
  • Children's club (free)
  • Television
  • Free toiletries
  • Garden

What’s around

  • In Via Costeira
  • Ponta Negra Beach - 10 min walk
  • Dunes Park - 1 min walk
  • Natal Convention Center - 9 min walk
  • Praia Shopping - 21 min walk
  • Craft Fair of Ponta Negra - 21 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Apartamento Luxo Frente Mar
  • Apartamento Luxo Familia Frente Mar
  • Suíte Sênior Frente Mar
  • Suíte Executiva Frente Mar
  • Suíte Júnior Frente Mar
  • Apartamento Luxo Lateral Mar
  • Apartamento Luxo Familia Lateral Mar
  • Suite Junior Vista Lateral Mar

What’s around

Landmarks

  • In Via Costeira
  • Ponta Negra Beach - 10 min walk
  • Dunes Park - 1 min walk
  • Natal Convention Center - 9 min walk
  • Praia Shopping - 21 min walk
  • Craft Fair of Ponta Negra - 21 min walk
  • Artesanato Potiguar Shops - 22 min walk
  • Artesanato Villarte Shops - 25 min walk
  • Dunnas Shopping Mall - 27 min walk
  • Seaway Shopping Mall - 34 min walk
  • Morro do Careca - 42 min walk

Getting around

  • Natal (NAT-Governador Aluizio Alves Intl.) - 73 min drive
  • Natal Station - 10 min drive
  • Natal Bom Pastor Station - 10 min drive
  • Natal Padre Joao Maria Station - 11 min drive
map
See on map
Avenida Senador Dinarte Mariz 6045, Natal, 59090-002, RN, Brazil

At a glance

Hotel size

  • This hotel has 396 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Parents must have child's birth certificate and photo ID*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)

Food and drink

  • 5 restaurants
  • Bar/lounge
  • Coffee shop/cafe
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service

Things to do

  • Free beach cabanas
  • Beach sunloungers
  • Number of indoor pools - 1
  • Number of outdoor pools - 3
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Playground on site
  • Volleyball on site
  • Beach towels
  • Children's pool
  • Number of spa tubs - 1
  • Free pool cabanas
  • Steam room
  • Pool sunloungers
  • Sauna
  • Pool umbrellas
  • Arcade/game room

Working away

  • Business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Multilingual staff

Facilities

  • Year Built – 2005
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar

Sleep well

  • Turndown service

Things to enjoy

  • Balcony

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Serhs Natal Grand Hotel & Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Kensho Spa Zen has 3 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 10 years old are not allowed in the spa.

Dining

Potiguar - This restaurant serves breakfast, lunch, and dinner.

Marenostrum - This restaurant specializes in seafood and serves dinner only.

Tapiro Grill - This steakhouse serves lunch and dinner.

Renato Romagnoni - This restaurant serves dinner only.

Jangada - This restaurant serves lunch and dinner.

Fees & policies

Optional extras

  • There is an administrative fee of BRL 3 per night

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 10 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

This property's half board rates include breakfast and buffet dinner. The full board rates include breakfast, buffet lunch, and buffet dinner. Drinks are not included with either meal plan.

Also known as

  • Serhs Natal Grand Hotel
  • Serhs Natal Grand Hotel Brazil
  • Serhs Natal Grand Hotel Resort
  • Serhs Grand Hotel Resort
  • Serhs Natal Grand
  • Serhs Grand
  • Resort Serhs Natal Grand Hotel & Resort Natal
  • Natal Serhs Natal Grand Hotel & Resort Resort
  • Resort Serhs Natal Grand Hotel & Resort
  • Serhs Natal Grand Hotel & Resort Natal
  • Serhs Natal Grand Hotel
  • Serhs Grand Hotel
  • Serhs Natal & Resort Natal
  • Serhs Natal Grand Hotel & Resort Natal
  • Serhs Natal Grand Hotel & Resort Resort
  • Serhs Natal Grand Hotel & Resort Resort Natal
  • Serhs Natal Grand
  • Serhs Grand
  • Serhs Grand Natal
  • SERHS Natal Grand Hotel Brazil
  • Serhs Natal Grand
  • Serhs Natal Grand Hotel
  • Serhs Grand Natal

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Serhs Natal Grand Hotel & Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 3 outdoor pools, an indoor pool, and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 5 onsite restaurants, featuring seafood. Nearby restaurants include Fogo & Chama Express (2.9 mi), Farofa d'Água (2.9 mi), and La Brasserie de La Mer (2.9 mi).
  • Onsite recreation at Serhs Natal Grand Hotel & Resort includes aerobics and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Serhs Natal Grand Hotel & Resort also has an indoor pool, a sauna, and a steam room, as well as an arcade and a garden.
8.8.Fabulous.
  • 8.0.Very good

    O hotel está em boas condições e a localização é excelente.

    Farid, 4 night family trip, Nov. 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Friendly staff

    The Hotel is nice and I hope to return soon. The amenity I liked most was the spa. In my opinion, the only con is the mattress and pillows.

    Ricardo, 2 night trip, Oct. 19, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    VERY expensive for a 3.5 stars hotel

    The hotel is far away to be a 5 stars. Need urgent renovation. The room is OK, not super. The air-conditioning is SUPER noise. Food and frins prices are really expensive. Staff is very nice anf friendly. If you are booking a Luxury 5 stars hotel, this is not the place to go.

    Emerson, 2 night trip, Aug. 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent!

    1 night business trip, Jul. 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great Resort/Hotel. Clean with great ocean view!

    Wency, 2 night trip, Apr. 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Staff very friendly, breakfast, room and bathroom were large and modern

    3 night romance trip, Jan. 28, 2021

    Verified Expedia guest review

  • 6.0.Good

    Muito a desejar. Pra quem está acostumado com 5 estrelas, esse hotel tem muito o que melhorar. Ao fazer check in, pedimos pra ficar com camas separadas, ao chegar, era uma única cama de casal. Eu pedi uma garrafa de vinho pra ser entregue no quarto e depois de 60 minutos cancelei e nem se quer um desculpa foi dado, apenas cancelou o pedido. Durante o dia, um animador na piscina com uma atividade em grupo, todos perto e passando a bola (esqueceram que estamos em uma pandemia?), pouquíssima estação de higienização, pouquíssimo álcool pelo hotel. Decepcionante! Fora isso, localização ótima, qualidade da cama, vista e piscina são bons. Mas eu não chamaria nunca de hotel 5 estrelas.

    Carlos, 1 night trip with friends, Jan. 1, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Overall a very nice place.

    1 night trip, Dec. 20, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Spectacular resort!

    This hotel is magnificent! There are several swimming pools, hot pool. Great restaurants. I highly recommend it!

    Iraide, 1 night family trip, Oct. 5, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Natal!!

    Great Location and Staff

    Christopher, 2 night business trip, Sep. 16, 2020

    Verified Hotels.com guest review

See all 1,006 reviews