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Serhs Natal Grand Hotel & Resort

5.0 star property
Natal beachfront resort with 6 restaurants, spa

Choose dates to view prices

Located on Via Costeira, Serhs Natal Grand Hotel & Resort is the perfect haven for families. Enjoy a beachfront escape with a poolside bar, shopping on site and multiple dining options including seafood at one of its 5 restaurants. Relax in the spa or get active with fitness classes and volleyball; afterwards unwind in a free cabana or lounge by one of 3 outdoor pools.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free parking
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 6 restaurants and 3 bars/lounges
  • Full-service spa
  • 3 outdoor pools and indoor pool
  • Free children's club
  • Health club
  • Sauna
  • Steam room
  • Free beach cabanas
  • Beach sunloungers
  • Beach towels

Feel at home (6)

  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Private bathroom
  • Living room
  • Television
The current price is AU$244
includes taxes & fees
11 Aug - 12 Aug

Why we love this property

Seaside retreat
Free cabanas, towels, and loungers make this resort a perfect beach haven. The oceanfront location promises an unforgettable coastal escape.
Work and beach bliss
This beachfront resort combines business amenities with spa luxury. Tackle work at the business centre, then rejuvenate with massages and sauna sessions.
Wellness oasis
Daily spa treatments and massages refresh guests at this resort. The sauna, hot tub, and steam room soothe tired bodies.

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Room

A modern hotel room with a large bed, two bedside lamps, a nightstand, a small table, and a potted plant.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a large mirror, and a wall-mounted light fixture.

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Room

A hotel room with a large bed, a view of the ocean, a balcony with chairs, and a table with drinks.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room (Apartamento Prime Lateral Mar)

A hotel room with a large bed, a desk with a chair, a small table with a lamp, and a suitcase.

Deluxe Room (Apartamento Prime Lateral Mar)

9.6 out of 10
Exceptional
(12 reviews)
  • Beach view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room (Apartamento Prime Frente Mar)

A hotel room with a large bed, a desk with a lamp, a chair, and a view of the ocean.

Deluxe Room (Apartamento Prime Frente Mar)

8.4 out of 10
Very good
(17 reviews)
  • Sea view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room (Apartamento Família Prime Lateral Mar)

Minibar, in-room safe, desk, soundproofing

Family Room (Apartamento Família Prime Lateral Mar)

9.2 out of 10
Wonderful
(14 reviews)
  • Beach view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Apartamento Família Prime Frente Mar

Apartamento Família Prime Frente Mar

Apartamento Família Prime Frente Mar

8.8 out of 10
Excellent
(23 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite (Prime Lateral Mar)

A modern hotel room with a bed, a desk, a round table with chairs, a white sofa, and a large woven rug.

Junior Suite (Prime Lateral Mar)

9.6 out of 10
Exceptional
(5 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite (Prime Frente Mar)

A hotel room with a large bed, a balcony with a view of the ocean, and a wooden nightstand with a phone.

Junior Suite (Prime Frente Mar)

8.6 out of 10
Excellent
(7 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Exclusive Suite, 1 Bedroom, Private Pool, Beach View

A couple seated at a wooden table with a tropical fruit platter, overlooking a pool with lounge chairs and a view of the ocean.

Exclusive Suite, 1 Bedroom, Private Pool, Beach View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Suite

A pool with clear water and a view of the ocean.

Premium Suite

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Presidencial

Suite Presidencial | Balcony view

Suite Presidencial

  • Sea view
  • 192 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Quarto Exclusive Family

A pool area with a view of the ocean, a lounge with a blue sofa, and a person sitting on the edge of the pool.

Quarto Exclusive Family

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Quarto Premium Family

A modern infinity pool with a clear view of the ocean, a lounge area with a sofa and a small table, and a wicker basket with towels.

Quarto Premium Family

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Map
Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, RN, 59090-002

What's nearby

  • Dunes Park - 1 min walk - 0.0 km
  • Natal Convention Center - 14 min walk - 1.2 km
  • Praia Shopping - 2 min drive - 1.9 km
  • Artesanato Villarte Shops - 2 min drive - 2.7 km
  • Craft Fair of Ponta Negra - 2 min drive - 2.7 km

Getting around

  • Natal (NAT-Governador Aluizio Alves Intl.) - 66 min drive
  • Natal Bom Pastor Station - 10 min drive
  • Natal Padre Joao Maria Station - 11 min drive
  • Natal Cidade da Esperanca Station - 11 min drive

Restaurants

  • ‪Tapiro Grill - ‬2 min walk
  • ‪Seu Chico Botequim - ‬5 min drive
  • ‪Aram Natal Mar Hotel - ‬12 min walk
  • ‪Restaurante Potiguar - ‬2 min walk
  • ‪Bar Molhado - ‬2 min walk

About this property

Serhs Natal Grand Hotel & Resort

  • At Serhs Natal Grand Hotel & Resort, you can hit the beach to retreat to a free cabana or relax on a sunlounger, plus you'll be within a 15-minute drive of Ponta Negra Beach. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Potiguar, one of 6 restaurants, serves breakfast, lunch and dinner. Other highlights at this luxurious resort include 3 bars/lounges, a free kid's club and a poolside bar. Fellow travellers love the helpful staff.

All-inclusive details

  • All-inclusive room rates at Serhs Natal Grand Hotel & Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

At a glance

DONE

Hotel size

    • 395 units
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Parents must have child's birth certificate and photo ID*
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Wheelchair-accessible parking and van parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 6 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Water slide
  • Playground

What to do

  • On the beach
  • Fitness classes
  • Volleyball
  • Shopping

Working away

  • Business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Free beach cabanas
  • Free pool cabanas
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2005
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 3 outdoor pools
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 32
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 73
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible shuttle
  • Visual alarms in hallways
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool access ramp on site
  • Smooth flooring in room

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually decorated
  • Separate living room

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Kensho Spa has 6 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 10 years old are not allowed in the spa.

Dining

Potiguar – This restaurant serves breakfast, lunch and dinner. Open daily.
Marenostrum – This restaurant specialises in seafood and only serves dinner. Open daily.
Tapiro Grill – This steakhouse only serves dinner. Open daily.
Renato Romagnoni – This restaurant only serves dinner. Open daily.
Jangada – This restaurant only serves lunch. Open daily.

Fees & policies

Children & extra beds

  • Parents or a legal guardian travelling with children under 18 years of age must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Pool, spa, & gym (if applicable)

  • Guests under 10 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property's half board rates include breakfast and buffet dinner. The full board rates include breakfast, buffet lunch, and buffet dinner. Drinks are not included with either meal plan.

Also known as

Hotel Serhs
Natal Grand Hotel
Serhs
Serhs Grand
Serhs Grand Hotel
Serhs Hotel
Serhs Natal Grand
Serhs Natal Grand Hotel
Serhs Grand Natal
Serhs Natal Grand Hotel Brazil
Serhs Natal Grand Hotel Resort
Serhs Grand Hotel Resort
Serhs Natal Grand
Serhs Grand
Resort Serhs Natal Grand Hotel & Resort Natal
Natal Serhs Natal Grand Hotel & Resort Resort
Resort Serhs Natal Grand Hotel & Resort
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel
Serhs Natal & Resort Natal
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel & Resort Resort
Serhs Natal Grand Hotel & Resort Resort Natal

Frequently asked questions

Is there a pool at Serhs Natal Grand Hotel & Resort?

Yes, there are 3 outdoor pools, an indoor pool and a children's pool.

Are pets allowed at Serhs Natal Grand Hotel & Resort?

Sorry, pets aren't allowed.

Is parking offered on site at Serhs Natal Grand Hotel & Resort?

Yes, there's free self parking.

What are the check-in and check-out times at Serhs Natal Grand Hotel & Resort?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.

What is there to do at Serhs Natal Grand Hotel & Resort and nearby?

On-site recreation at Serhs Natal Grand Hotel & Resort includes fitness classes and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Serhs Natal Grand Hotel & Resort also has 3 bars, an indoor pool and a sauna, as well as a steam room, an arcade and a garden.

Are there restaurants at or near Serhs Natal Grand Hotel & Resort?

Yes, there are 6 on-site restaurants, featuring seafood.

What's the area around Serhs Natal Grand Hotel & Resort like?

Serhs Natal Grand Hotel & Resort is in Via Costeira, a short 15-minute walk from Natal Convention Center.

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Reviews

Serhs Natal Grand Hotel & Resort Reviews

9.0

Wonderful

9.0

Cleanliness

9.2

Location

9.0

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The hotel's restaurants offer excellent food, with many reviewers praising the quality and variety of the dining options. (55 reviews)
  • The hotel's pools are great, well-maintained, and offer a perfect environment to enjoy the sun and surroundings. (42 reviews)
  • Breakfast was a highlight with a wide variety of options and excellent quality. (38 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Bathroom
View
Sea
Drinks
Toilet
Shower

Reviews

Verified

10/10 Exceptional

Great place and amazing people’s!
Roldão, 5-night trip
Verified

10/10 Exceptional

Excellent hotel! Restaurants and food could be better
Mariana, 9-night trip
Verified

10/10 Exceptional

The room was spotless, the food was delicious and the people were wonderful. I will definitely come back
Lorraine, 6-night trip
Verified

10/10 Exceptional

Beautiful pool and beach. The only problem we had was waiting very long to get into the restaurant sometimes an hour and a half.
Dr. Robert J., 4-night trip
Verified

10/10 Exceptional

I loved the i installations, and the room was nice as well
Heinz, 2-night trip
Verified

10/10 Exceptional

Stay in Natal

Excellent stay on Júnior Suite sea front. Room perfect. Amenities top. Overall service excellent except on restaurant from 3rd floor where the services could be faster but Mary is someone very helpful and kind so being on vacation the waiting time was not too much a disappointment .
David, 3-night trip
Verified

10/10 Exceptional

Better than expected!

Thanks to Cicero, we had a great stay at this hotel. He helped us to resolve an issue we had with a room. And after that we could only concentrate on enjoying the beach and all attractions hotel had to offer
Maria, 4-night trip
Verified

8/10 Very good

Good option in Natal

We stayed there twice. Fist time 4 nights- 1st floor area D. I Didn’t like that area. Close to the kitchen so it was a little warm and smelly. Not in the room though. Good food. Good service. Second time, 1st floor area B. Soo much better. It’s a beautiful hotel.
Ivonne, 4-night trip
Verified

6/10 Good

For the price I definitely expected more, especially when it comes to the food. Breakfast was great (we had the more private breakfast because we payed more for a suite so maybe that influenced that result) but lunch and dinner were par to sub-par in my opinion. A lot of the buffet foods were way overcooked and semi flavorless. When you're spending so much money to have full meal services and you eat food that isn't as good as what you make at home that was for sure disappointing. ... Location and convenience was great, especially with two little kids, but I think I would have enjoyed it more in a hotel that would give a little more effort.
Brandon, 5-night trip
Verified

10/10 Exceptional

Excelente
Ricardo Santiago, 2-night trip
Verified

10/10 Exceptional

We stayed in the week of Reveillon. Fantastic experience!
Dante, 9-night trip
Verified

10/10 Exceptional

O
Katiane, 4-night trip
Verified

10/10 Exceptional

Serhs

Tremendous, 5 star resort They deserve every star
1-night trip
Verified

10/10 Exceptional

.
Kenneth, 6-night trip
Verified

10/10 Exceptional

The Serbs Natal Grand Hotel provided high quality services to me and their guests. They were welcoming, and made my friend and I feel at home. The hotel is clean, organised and provide great amenities. The restaurants are great, the workers are respectful and respectable. They are professional in all their operation. The people provide a blend of international cuisines with locals. Someone is always ready to assist where there is a need. I love the people. While the service is great at Serhs, when I travel the attitude of the people is everything to me. The workers did not disappoint. They gave the best of the Brazilian culture. I look forward to visiting Serhs again, maybe sooner than later. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Barrington, 3-night trip
Verified

6/10 Good

The hotel is nice; however, a few things I noticed affected my rating. Despite how nice it looks, it needs renovations. There were many cracks and open areas that needed fixing and remodeling. Two, the sheets and curtains had stains on them, and the cleaning crew does not change the sheets; instead, they make the bed to make it look like they did. Three, despite paying for an all-inclusive package, I had to pay a fee at check-out for the food that I ordered. Lastly, the Wi-Fi signal wasn't been the best.
Florence, 4-night trip
Verified

10/10 Exceptional

Um lugar excelente
Samira, 4-night trip
Verified

10/10 Exceptional

Top!!!!! Gostei. Excelente voltarei com certeza!!!!
Marli Couto, 1-night trip
Verified

8/10 Very good

Achei o hotel um pouco distante com isso fica mais complicado sair...os restaurantes do hotel deixaram a desejar...comprei somente com café da manhã então eu pagaria a parte o consumo, porém acho que pelo tipo do hotel deveria haver mais capricho no atendimento dos restaurantes..sem contar que pra quem comprou o all inclusive..sempre havia uma sobre taxa a mais a serem pagos...não gostei
WAGNER LEANDRO, 4-night trip
Verified

10/10 Exceptional

Hotel maravilhoso! Atendimento excelente desde a chegada, com uma equipe muito atenciosa e prestativa. Comida deliciosa, cama extremamente confortável e uma experiência incrível. Meu quarto tinha uma linda vista lateral para o mar, tornando a estadia ainda mais especial. Voltarei com certeza e recomendo a todos!
anacleide, 2-night trip
Verified

10/10 Exceptional

Um all inclusive bom, senti falta de camarão incluindo visto que estvamos no nordeste e a qualidade do vinho, apesar de chileno, achei razoável.
Paulo Sergio, 5-night trip
Verified

10/10 Exceptional

I love it so much. This is wanderful days
Maria Fernanda, 5-night trip
Verified

8/10 Very good

Hotel muito bom para hospedagem família e lazer. Pé na areia da Via Costeira em Natal.
Mauro, 4-night trip
Verified

8/10 Very good

Não achamos que o hotel seja 5 estrelas. O quarto era bem limpo e amplo, tinham 2 camas de casal (viajei em família com esposa e filhos) e uma delas estava com uma lateral quebrada. Caí a noite dormindo. Solicitamos a troca mas não houve êxito! Os lençóis são agradáveis, mas creio que seria interessante além da colcha de piquet uma mantinha. As toalhas são antigas, desgastadas, tamanho padrão. As da piscina idênticas. O banheiro do apt é amplo e confortável! Os atendentes da recepção foram gentis e atenciosos, por se tratar de um “feriado” maior, o hotel estava lotado, demoramos bastante no check in. O pessoal do SportsBar muito solícitos! O sushi não abre aos domingos. O café da manhã é variado mas simples, bastante fruta e opções de pães e tapiocas feitas na hora. Época junina pede comida de milho e regional, e tinha bastante! O ponto fraco são os queijos, pouca variedade.. As crianças adoraram o parque aquático, mas a água da piscina é bem fria, fica na sombra a tarde inteira, alguns brinquedos sujos.. A praia em frente é aberta, muita correnteza e ondas fortes. Mas conseguimos tomar banho de mar tranquilo. Experiência geral nota 7!
Thiago, 2-night trip
Verified

10/10 Exceptional

O quarto é espaçoso e confortável, tem restaurantes muito bons e comidas variadas, equipe prestativa e ótima piscina. Tem tudo que precisa no Resort, optando pela pensão completa.
LUCYJANE, 3-night trip