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All properties in Port Macquarie, New South Wales, Australia
1 room, 2 adults

Mercure Centro Port Macquarie

4.5-starThis property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
103 William Street, Port Macquarie, NSW, 2444, Australia

Luxury hotel in Port Macquarie with outdoor pool, restaurant
  • Free WiFi
  • Great for familiesThis property has good facilities for families.
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 1,039 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Service
Fantastic service
Food
Delicious food
WiFi
Good internet service
Value
Fairly good value for money

Mercure Centro Port Macquarie

from A$189
  • Standard Room, Balcony
  • Superior Room, Balcony
  • Deluxe Room, Balcony
  • Superior Room, Balcony
  • Superior Room, Balcony

What’s around Mercure Centro Port Macquarie

Landmarks

  • Heart of Port Macquarie
  • St Thomas Anglican Church - 2 min walk
  • Port Macquarie Courthouse - 2 min walk
  • Port Macquarie Museum - 5 min walk
  • Glasshouse Cultural Centre - 6 min walk
  • Kooloonbung Creek Nature Park - 6 min walk
  • Mid North Coast Maritime Museum Pilot Boat Shed - 7 min walk
  • Port Macquarie Astronomical Association Observatory - 11 min walk

Getting around

  • Port Macquarie, NSW (PQQ) - 8 min drive
  • Wauchope Station - 17 min drive
  • Kendall Station - 26 min drive

At a glance

Key facts

Hotel size

  • This hotel has 72 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2 PM-10 PM
  • Check-out time is 10 AM
  • Express check-in/out
The front desk is open daily from 6:30 AM - 10 PM.
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. There is no staff on site; guests can access their accommodation through a private entrance.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Self parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Microwave in a common area
  • Refrigerator in a common area
Things to do
  • Beach towels
  • Outdoor pool
Working away
  • Business centre
  • Conference space
  • Meeting rooms
Services
  • Front desk (limited hours)
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2007
  • Lift
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Picnic area
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping

Special features

Dining

Restaurant Synergy - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.

Mercure Centro Port Macquarie’s small print

Also known as

  • Mercure Centro Port Macquarie Hotel
  • Mercure Centro Port Macquarie Hotel
  • Mercure Centro Port Macquarie Port Macquarie
  • Mercure Centro Port Macquarie Hotel Port Macquarie
  • Mercure Centro Hotel
  • Mercure Centro Port Macquarie
  • Mercure Centro
  • Mercure Port Macquarie
  • Mercure Port Macquarie
  • Port Macquarie Mercure

Policies

Guests can rest easy knowing there's a smoke detector on site.

Optional extras

Self parking costs AUD 10.00 per night

Rollaway beds are available for AUD 30 per night

Buffet breakfast is offered for an extra charge of AUD 26.00 for adults and AUD 13.00 for children (approximately)

Cribs/Infant beds are available for AUD 10.00 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Very good 8.2 From 259 reviews

Fair 4.0
Disappointing stop over
I stayed here with my young daughter for the night as we had stayed about 2 years prior and had a positive experience. This time the rooms weren't maintained and cleaned to the previous experience we had. On the bed there were several black hairs on the cover and sheet. In the bathroom the grout in the shower was dirty and the shower screens had grime on them. The bathroom floors and walls also had hairs on them. Out of the four pillows on the bed, three were lumpy, not just a little, a lot! When we were in bed there must of been a plastic covering under the sheet as we could hear the sound of plastic every time one of us moved. The rooms were dusty and cleaning to a poor standard. We actually decided against even having a drink or cup of tea from the room because the cups probably wouldn't of been cleaned properly if the room wasn't. We also opted to eat away from the hotel because it was disappointing for an Accor property to be so disappointing. It was off putting there was a charge for guests to use the car park to the hotel. We were put in the first room to the floor we were on and heard EVERY noise, from the lift, people talking, doors closing, etc. I'm sure anyone with young children can appreciate my frustration. On checkout I approached the desk with our bag and all that was said was "your room number" to which I replied with the number. Following that I was told "your right to go". In my head I was prepared to give my constructive feedback, however wasn't asked.
auOther trip
Fair 4.0
Long term client treated shabbily
I like booking through Hotels.com but the hotel staff didn't appear to be too happy that I had. The room booked was described on Hotels.com as, "484-sq-meter room, balcony with partial ocean and city views." The initial room they gave me was dark and faced a wall on a courtyard with pool. I had to go back down and press my case to get what I had paid for. This raised further comment from the staff about my booking through Hotels.com. Later I discovered I had left a business shirt in the wardrobe and rang the hotel; the staff knew about it and said they would mail it to me (my paying the postage, of course). It's been a full month and I still haven't seen the shirt. I don't accept the postal system is to fault here because all my other mail arrives fine. This particular experience has left a bad taste in my mouth because I have actually been a loyal customer of Mercure Centro Port Macquarie for five years. I don't think I'll go back.
Richard, au3 night business trip
Fair 4.0
The Mercure is in a great central location and the staff are very polite and friendly but they are the only positives unfortunately. I found it extremely overpriced for the standard of the room and am shocked at its 4.5 star rating. Our coffee cups still had coffee rings in the bottom, the shower had mould and broken silicone hanging off on tiles, the soap shelf was severely rusted, the toilet had mould build up hanging from the lip when we flushed it, the carpets were stained and the pillows were in poor condition and very lumpy. To top it off our television could only pick up one channel! For the price we paid for our midweek stay we were extremely disappointed and would not waste our money staying here again.
auOther trip
Very good 8.0
Maintenance and thorough cleaning required
The door handle doesnt work properly and I hurt my hand. The room was good but the bathroom... badly designed as you couldn't sit on the toilet. The toilet was missing a press button and the shower had built up scum. We had left an item, it was lodged by staff and a few days later we were able to collect it. We were greatfull for that care and trouble. All the staff, check in, out and lost item pick up were helpful and friendly.
Anita, au1 night romance trip
Very good 8.0
Only sept there on journey. Would have liked a lounge to sit on . Only 1uncomfortable chair and a desk chair. What saved the whole experience was breakfast when we had a really great guy looking after us . I think his name was Athol Adams . Dinner we had to have in our rooms as cafe full. Meat tough and fatty . Garlic bread the worst any of us have ever had . Dry and nearly broke our teeth. Didn’t eat any of it and had ordered 2 serves.
auOther trip

Mercure Centro Port Macquarie

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