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Upscale beach hotel with spa, near Cabo del Sol Golf
Food was okay. Servers at the bar and restaurants were great. Walls are very thin, you…
Dec. 27, 2020
This was an amazing place. Great food choices. Amazing sunsets. Not a lot of choice to…
Dec. 19, 2020
This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily. Guests under 12 years old are not allowed in the spa.
Rollaway beds are available for MXN 270.0 per night
Buffet breakfast is offered for an extra charge of MXN 450 for adults and MXN 231 for children (approximately)
Cribs/Infant beds are available for MXN 270.0 per night
Children's club access is available for an extra charge
Babysitting/childcare is available for an extra charge
Airport shuttle service is offered for an extra charge of MXN 1700.00 per vehicle (one-way)
Area shuttle and casino shuttle service is offered for an extra charge
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests under 12 years old are not allowed in the spa.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-out is available.
Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.
Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards and debit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
The hotel and facilities with the amazing view was incredible and relaxing
Gerhardt, 2 night trip, Nov. 20, 2020
Verified Hotels.com guest review
Unwilling to upgrade our package at rates advertised online. They tried to offer a rate higher then advertised as we were at property already. We were forced to change resorts. Went to pueblo bonito sunset which was amazing! Higly recommended for friendly staff and service and great views! Also the property did not upgrade even thought it was advertised as a gold member.
Fridrik, 4 night trip with friends, Nov. 15, 2020
Verified Hotels.com guest review
The best part about this resort is the view! The food is not all that good. They really need to change that.
Elizabeth, 5 night trip, Oct. 18, 2020
Verified Expedia guest review
My room wasn't ready upon arrival had to wait while they scrambled to get one available for about an hour. This was at 8pm mind you. Then they told me they were getting me an upgrade because of the inconvenience and that was not the case. I got a two bed (instead of a king like I requested) with a garden view. They have some great staff members on the team in various departments but they should be better prepared for guests. The door stop was basically falling off the door I had to lift it or hold it in place every time I wanted to open the door. The toilet paper holder was also falling off the wall looked as is this had taken place several times prior but nothing had been done to secure it again.
Jose, 3 night business trip, Oct. 16, 2020
Verified Hotels.com guest review
This property is amazing. Beautiful accommodations, and breathtaking views. They are going the extra mile to keep guests safe too. They wipe down luggage on arrival, have sanitizer everywhere. All utensils in restaurants are sanitized, then sealed in plastic. Pool towels are the same. It is an open air resort, lobby and all onsite restaurants offer outside seating along with the spectacular views. It is a sprawling resort, so no problem social distancing here. But what makes Hacienda Encantada special are the staff. Everyone is so accommodating and goes out of their way to make guests feel welcome. Shout out to Mauricio, Edgar, Giovanni for their help at check in. Special thanks to Josue, butler magnificent, and to Blanca Z our maid for all of their care during our stay.
CheryH., 1 night family trip, Oct. 2, 2020
Verified Expedia guest review
First let me say the staff was amazing they went above and beyond my expectations. The safety taken with precautions was excellent. I felt safer there than at home. Thank you Carmen for a lovely breakfast, Miguel at poolside, Oswen for dinner. Will be returning.
Yulanda, 6 night trip, Sep. 8, 2020
Verified Orbitz guest review
Service was great and very attentive. The property was super quiet and they are taking all the precautions regarding Covid19. Definitely a great place to relax and be socially distrance.
1 night family trip, Jul. 5, 2020
Verified Expedia guest review
Just went here for my birthday July 2 through 5 !! The ac did not work all 3 nights I paid 899 for a 4 day stay we were so disappointed and annoyed ! They kept sending people in to fix it but nothing Changed it was so horrible ! Breakfast buffet is ok , for dinner go to the sister properties ! Lunch is basic ! Get the ocean view room but know it’s in the oldest building !! I would not recommend at all . The staff is nice though
Kay, 3 night romance trip, Jul. 2, 2020
Verified Expedia guest review
The staff were INCREDIBLE so friendly and amazing. Loved them. The property is big and beautiful we got all inclusive it was very worth it! Only thing is its more for older people. My friend and I went we're 24 and people were asking if we're 16 lol. I'd love to come back on a baecation. I went to the spa as well SO great.
5 night trip with friends, Mar. 11, 2020
Verified Expedia guest review
Loved the views, the whales and the room. The food was good too.
4 night romance trip, Mar. 7, 2020
Verified Expedia guest review