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All properties in Puebla, Puebla, Mexico
1 room, 2 adults

Collection O Hotel Del Portal

3.5-star3.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Dry cleaning/laundry service
  • Free WiFi
  • Laundry facilities
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000, Mexico

3.5-star hotel with restaurant, near Zocalo Square
  • Free WiFi
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Dry cleaning/laundry service
    • Free WiFi
    • Laundry facilities
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Great location. Excellent service. If you go to Puebla stay at this hotel. It is not…Sep. 28, 2020
  • Las habitaciones y la estancia muy bien. En el restaurante un poco ocupados los meseros y…Sep. 26, 2020

Collection O Hotel Del Portal

from A$30
  • Standard Room
  • Deluxe Double Room
  • Standard Twin Room
  • Deluxe Twin Room
  • Standard Triple Room
  • Standard Suite
  • Superior Room
  • Standard Quadruple Room
  • Standard Double or Twin Room
  • Standard Quadruple Room, City View
  • Family Room

What’s around Collection O Hotel Del Portal

Landmarks

  • In Puebla Historic Center
  • Zocalo Square - 2 min walk
  • Puebla Cathedral - 4 min walk
  • Poblano de Arte Virreinal Museum - 3 min walk
  • Santa Monica Convent and Museum of Religious Art - 3 min walk
  • Candy Street - 4 min walk
  • Street of Candies - 4 min walk
  • Palafoxiana Library - 4 min walk

Getting around

  • Hermanos Serdan Intl. Airport (PBC) - 46 min drive
  • Puebla–Cholula Tourist Train Terminal - 24 min walk

At a glance

Key facts

Hotel size

  • This hotel has 90 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 1 PM

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Onsite valet parking (MXN 80 per day; includes in/out privileges)

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Room service (during limited hours)
Working away
  • Business centre
  • One meeting room
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1700
  • Lift
  • Designated smoking areas
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • 32-inch flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

LA NOGADA - This family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

Collection O Hotel Del Portal’s small print

Also known as

  • Hotel Portal Puebla
  • Portal Puebla
  • Hotel del Portal Puebla
  • Collection O Del Portal Puebla
  • Collection O Hotel Del Portal Hotel
  • Collection O Hotel Del Portal Puebla
  • Collection O Hotel Del Portal Hotel Puebla
  • Hotel del Portal
  • Hotel del Portal Puebla
  • Hotel Portal Puebla
  • Portal Puebla

Policies

There is limited hot water on site.

Guests must contact this property in advance to reserve cribs/infant beds.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Cleaning deposit: MXN 750 per night

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Valet parking costs MXN 80 per day with in/out privileges

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Collection O Hotel Del Portal

  • Does Collection O Hotel Del Portal offer free cancellation for a full refund?
    Yes, Collection O Hotel Del Portal does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Collection O Hotel Del Portal?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Collection O Hotel Del Portal?
    Yes. Valet parking costs MXN 80 per day.
  • Are pets allowed at Collection O Hotel Del Portal?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Collection O Hotel Del Portal?
    You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 1 PM. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Collection O Hotel Del Portal?
    Yes, LA NOGADA offers Mexican cuisine. Nearby restaurants include Zaranda Café (3-min walk), Sabor A La Puebla (3-min walk), and La Zanahoria (4-min walk).

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Recent reviews

Good 7.8 From 161 reviews

Good 6.0
Nice hotel. Hot roon
Room was hot. No a/c, just a fan no windows to open, outside was cool.
Luis, us1 night family trip
Very good 8.0
Very well located hotel, is right in the spot you would like to be at Puebla! Everything is close and convenient from this hotel!
LuisaJ, us1 night family trip
Exceptional 10.0
Only the hot water service is not efficient, very little water falls
us5 night romance trip
Very good 8.0
Great location. The staff just kind of rude , but the staff at the restaurant very polite
us1 night trip
Very good 8.0
Very convenient located, Clean but No air conditioning.
us1 night trip
Exceptional 10.0
Great place at a great location in downtown Veracruz
us4 night family trip
Very good 8.0
Beautiful hotel in a beautiful location. Only problem was they did not give us enough towels and said they "ran out of towels."
Heidi, mx1 night family trip
Very good 8.0
Location, it's right in the main plaza. No need to drive, just walk.
us1 night family trip
Exceptional 10.0
Perfect spot right in front of the zocalo. Great food and price. No AC in the room but has a fan that keeps the room cool.
Maya, us1 night family trip
Fair 4.0
The architecture & culture the building had. And it was near everything
us1 night family trip

Collection O Hotel Del Portal