Collection O Hotel Del Portal, Puebla

Photo gallery for Collection O Hotel Del Portal, Puebla

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Deluxe Double Room | Balcony
Standard Room | Room
Deluxe Twin Room | Room
Standard Twin Room | Room

Overview of Collection O Hotel Del Portal, Puebla

Collection O Hotel Del Portal, Puebla

3.5 star property
3.5-star hotel in Puebla Historic Center with restaurant and bar/lounge

7.6/10 Good

389 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Laundry facilities
  • 24/7 front desk
  • Restaurant
  • Bar
The price is AU$53
Price available on 9/10/2022
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Valet parking
  • Room service
  • Babysitting
  • Business center
  • Terrace
  • 24-hour front desk
  • Computer station
  • Front desk safe
  • Snack bar/deli
  • Vending machine
For families
  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • In Puebla Historic Center
  • Puebla Cathedral - 2 min drive
  • Zocalo Square - 3 min drive
  • Angelopolis Commercial Center - 20 min drive
  • Africam Safari - 38 min drive
  • Val´Quirico - 40 min drive

Getting around

  • Puebla Intl. Airport (PBC) - 45 min drive
  • Puebla–Cholula Tourist Train Terminal - 24 min walk

About this property

Collection O Hotel Del Portal, Puebla

3.5-star hotel in the heart of Puebla Historic Center
A terrace, dry cleaning/laundry services, and a bar are just a few of the amenities provided at Collection O Hotel Del Portal, Puebla. The onsite family restaurant, LA NOGADA, features Mexican cuisine. Free in-room WiFi is available to all guests, along with a business center and babysitting.
Additional perks include:
  • Valet parking (surcharge), a front desk safe, and an elevator
  • Concierge services, a 24-hour front desk, and a vending machine
  • Luggage storage, a computer station, and tour/ticket assistance
  • Guest reviews speak highly of the dining options, helpful staff, and location
Room features
All guestrooms at Collection O Hotel Del Portal, Puebla boast thoughtful touches such as laptop-compatible safes, as well as amenities like free WiFi and free bottled water. Guests reviews say good things about the comfortable rooms at the property.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, fans, and daily housekeeping


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 90 rooms
  • Arranged over 3 floors


  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 1 PM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Babysitting*


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite valet parking (MXN 80 per day; includes in/out privileges)

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Babysitting (surcharge)

Working away

  • Business center
  • Meeting room
  • Computer station


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage


  • 1 building/tower
  • Built in 1700
  • Safe-deposit box at front desk
  • Terrace


  • Elevator


  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Fan
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


LA NOGADA - This family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Refundable deposits

  • Cleaning deposit: MXN 750 per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Babysitting is available for an extra charge
  • Guests must contact this property in advance to reserve cribs/infant beds


  • Valet parking costs MXN 80 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.


There is limited hot water on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

del Portal
del Portal Puebla
Hotel del Portal
Hotel del Portal Puebla
Hotel Portal Puebla
Portal Puebla

Frequently asked questions

Does Collection O Hotel Del Portal, Puebla offer free cancellation for a full refund?
Yes, Collection O Hotel Del Portal, Puebla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Collection O Hotel Del Portal, Puebla?
As of 6 Oct 2022, prices found for a 1-night stay for 2 adults at Collection O Hotel Del Portal, Puebla on 9 Oct 2022 start from AU$53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Collection O Hotel Del Portal, Puebla?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Collection O Hotel Del Portal, Puebla?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Collection O Hotel Del Portal, Puebla?
Yes. Valet parking costs MXN 80 per day.
What are the check-in and check-out times at Collection O Hotel Del Portal, Puebla?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 1 PM. Late check-out is available for a charge (subject to availability).
Are there restaurants at or near Collection O Hotel Del Portal, Puebla?
Yes, LA NOGADA offers Mexican cuisine. Nearby restaurants include Zaranda Café (3-min walk), La Zanahoria (4-min walk), and Casa Real Poblana (4-min walk).
What's the area around Collection O Hotel Del Portal, Puebla like?
Collection O Hotel Del Portal, Puebla is in Puebla Historic Center, a short 2-minute walk from Zocalo Square and 4 minutes' walk from Puebla Cathedral. Travelers say the area is walkable and good for shopping.

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very good

Michael, 1-night trip
Verified guest review

8/10 Very good

RICARDO, 1-night trip
Verified guest review

10/10 Exceptional

Jose, 1-night trip
Verified guest review

10/10 Exceptional

This was our first time coming to Puebla and honestly we could not of chosen a better place. It was right in the center where all food is and easy access to tours. On Friday night they had karaoke. The service is as great and I liked that they provided bottled water.
Marcos, 2-night romance trip
Verified Expedia guest review

6/10 Good

Rick, 1-night trip
Verified Expedia guest review

4/10 Fair

The room was very unsatisfactory. Located in the back of the hotel it’s only window was opaque and opened on to an open area with lots of ventilation equipment that made noise all night. Only the top 1/3 of the window opened and that was a slider so the opening was no more than 18 inches by 12 inches, if that. It did not allow in enough air to cool the room at all. There was no air conditioning which in this climate is not usually a problem given the cool nights. But with such a tiny opening there was no way to get enough air. Maybe these are the rooms they reserve for folks who book through Expedia.
Martin, 1-night romance trip
Verified Expedia guest review

6/10 Good

The hotel needs maintenance, the curtains did not even cover the window, they were smaller than the window and all the light from the street came in, the bathroom needs maintenance or remodeling, our room did not have a view of the baseboard even though it was a deluxe room.
Albert, 1-night family trip
Verified Orbitz guest review

6/10 Good

achim, 2-night family trip
Verified guest review

8/10 Very good

achim, 2-night trip
Verified guest review

4/10 Fair

No key to room...
This hotel is in a great location. The lobby is beautiful but the room was a bit disappointing. It didn't have a window to the outside and it was very small and had a funny smell. The worst part, however, was the fact that we didn't get a key to our room! Each time we had to go out we had to wait until some staff person was around to open the room for us. We had booked two nights but cancelled our stay right after we woke up from the first night. I would have cancelled the moment they said they didn't have a key but it was very late and we were very tired.
Rafael, 2-night trip
Verified guest review