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Jade Tulum Hotel

Photo gallery for Jade Tulum Hotel

Exterior
Outdoor pool, free pool cabanas, pool loungers
Outdoor pool, free pool cabanas, pool loungers
Outdoor pool, free pool cabanas, pool loungers
Terrace/patio

Overview of Jade Tulum Hotel

Jade Tulum Hotel

5.0 star property
Suburban hotel in Tulum with spa and outdoor pool

7.4/10 Good

44 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Kitchen
  • Air conditioning
  • Microwave
Map
Region 15, Manzana 250, Lote 1, Entre 4ta Sur y 31 Pte, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Pool bar
  • Massage/treatment rooms
  • Business centre
  • 24-hour front desk
  • Air conditioning
  • Meeting room
  • Reception hall
  • Bike hire
For families
  • Sofa bed
  • Kitchen
  • Connecting/adjoining rooms available
  • Private bathroom
  • Private pool
  • Separate dining area

Room options

About this area

What's nearby

  • In a regional park
  • Gran Cenote - 6 min drive
  • Tulum National Park - 12 min drive
  • Tulum Beach - 18 min drive
  • Playa Paraiso - 20 min drive
  • Tulum Mayan Ruins - 25 min drive
  • Sian Ka'an Biosphere Reserve - 35 min drive

Restaurants

  • Babel Cafe - 19 min walk
  • El Pollo Bronco - 19 min walk
  • La Hoja Verde - 19 min walk
  • Trattoria Romana - 19 min walk
  • La nave - 20 min walk

About this property

Jade Tulum Hotel

Jade Tulum Hotel features a rooftop terrace and puts you 4.9 mi (7.8 km) from Tulum Beach and 5 mi (8.1 km) from Playa Paraiso. Guests can go for a swim in the outdoor pool and visit the spa to be pampered with deep-tissue massages, facials or body treatments. This luxurious hotel is also 5.8 mi (9.3 km) from Tulum Mayan Ruins.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 56 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Free uncovered on-site extended parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Poolside bar

What to do

  • Access to nearby outdoor pool
  • Ecotours nearby
  • Cave exploring nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Bike hire
  • Free pool cabanas
  • Bike storage
  • Pool loungers

Facilities

  • Rooftop terrace
  • An outdoor pool
  • Bike parking
  • Full-service spa
  • Massage/treatment rooms

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 50-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker

Sleep well

  • Double sofa bed
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Private pool
  • Deck or patio
  • Separate dining area

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Champagne service
  • Microwave
  • Kitchen
  • Toaster
  • Free bottled water
  • Cookware, dishes and utensils
  • Blender
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Jade Spa has 1 treatment room. Services include deep-tissue massages, Thai massages, facials and body treatments. The spa is equipped with a spa tub. The spa is open daily.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge of MXN 500 (subject to availability)
  • Late checkout can be arranged for an extra charge of MXN 500 (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Jade Tulum Hotel Hotel
Jade Tulum Hotel Tulum
Jade Tulum Hotel Hotel Tulum

Frequently asked questions

Does Jade Tulum Hotel offer free cancellation for a full refund?
Yes, Jade Tulum Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Jade Tulum Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Jade Tulum Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Jade Tulum Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Jade Tulum Hotel?
Yes, there's free self and extended parking.
What are the check-in and check-out times at Jade Tulum Hotel?
You can check in from 3:00 PM - anytime. There's a charge of MXN 500 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 500 (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Jade Tulum Hotel and nearby?
Have fun with nearby activities such as boat tours, fishing and jet-skiing. Additional recreation nearby includes cave exploring and ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Jade Tulum Hotel also has private pools and spa services, as well as access to a nearby outdoor pool.
Does Jade Tulum Hotel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a blender, a coffee maker and a toaster.
Does Jade Tulum Hotel have any outdoor private spaces?
Yes, every room features a private pool and a deck or patio.

Overall score and ratings

7.4

Good

8.5/10

Cleanliness

8.3/10

Staff & service

7.3/10

Amenities

7.7/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

Beautiful room. Spacious terrace and incredible bed
Armando, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Incredible view of the afternoon, pool view and jungle view from room.
John, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything
Damian, 1-night family trip
Verified Expedia guest review

4/10 Fair

Bathrooms were left with pee stains on the toilet seat and hair on the walls. Wifi in room was not working either, had to connect to the wifi of a neighboring room.
Emefa, 1-night trip with friends
Verified Expedia guest review

2/10 Poor

I Visited Tulum for my 35th bday with a group of friends. This hotel completely ruined my experience. To start, the hotel advertises nice pictures and amenities that they do not have. It advertises a restaurant that Was only partially complete and only open a small part of the day. After traveling by plane for hrs, 2 hr drive to Tulum from Cancun, check in issues, and then to b told the restaurant was closed at 3pm is absurd. This should absolutely be noted up front. Give ppl the option to decide because now u will have to take a $40 taxi to nearest grocery store and restaurants anytime u want food. The hotel is on a bumpy dirt road filled with puddles so forget wearing any cute new shoes! Also none of the drivers could ever find this hotel, as it’s not on the map. The hotel is also unsafe. There’s a homeless camp literally almost ATTACHED to this hotel where they could have easy access to visitors. There’s no hot tub, as it’s still under construction like many other parts of this hotel. Also the room I booked came with a tub/jacuzzi on the balcony. Hang it up! It was dirty the entire stay even after asking the front seat multiple times to clean it. We didn’t use it one time the whole stay. Even when I attempted to run the water to try to clean it myself, the water was just cold. The ceilings were unfinished, the pool was dirty. The doors to each room are not properly settled to the ground, making it a playground for bugs mosquitoes to crawl under easily!
Miquel, 4-night family trip
Verified Expedia guest review

2/10 Poor

Review I have stayed at many hotels/resorts and I have NEVER experienced anything even remotely close to that which my family and I had to endure during our stay at Jade Tulum. It was miserable to say the very least. The hotel is in the middle of no where. Taxi drivers weren’t sure of how to get there. The roads around the property are unpaved. They flooded and left us with one way in and out. There were holes in the ceilings. Unfinished elevator shafts with no warning signs.There is some sort of makeshift living space for locals right in back of the hotel. If you look out your door you can hear and see the men sleeping, eating, etc. There is also construction for what I’m guessing is another property right next door. It was EXTREMELY dusty! There’s no washcloths. Only hand towels and bath towels. Certainly the hand towels are too large to use to cleanse your body and I should be given the choice as to whether or not I want to use my hands. Not forced. When requesting new towels, the staff at the front will open each towel and inspect them. Yes, inspect them in front of whomever is there at the time. If by chance there is a stain (makeup, blood, etc) you will be charged $15 per towel. We stayed for 5 days and were without power for 3 days. The power would go out (no rain, no storm) and if it was during the day we were forced to spend $40 per person round trip to go into “the city” to occupy our time. When it went out at night, we had to dress in the dark.
Tinneatrice, 4-night family trip
Verified Expedia guest review

2/10 Poor

This was thee WORST hotel I’ve ever stayed in! The property lies about having a “rooftop” terrace that isn’t open. They have 1 single place to get food that closes at 3pm daily. The pool was filthy the entire time I was there. Loud construction going on waking you from your sleep. Random people were living right in the back of where your rooms are located. Mosquitos tore me and my husband up inside the hotel rooms while we slept. The water in the shower didn’t get hot, smelled like sewage and tasted like an entire bottle of salt. The power goes on and off for hours throughout the day so be prepared to get dressed in the dark! The hotel desk/staff leaves at a certain time of day so there is no one onsite in case of an emergency in the evening. The taxi drivers didn’t even know where the hotel was located because it’s literally in the middle of no where! The roads to get there were filled with water and not even paved. The front desk staff will take your used towels, open them up in the lobby in front of everyone to inspect what stains you may have on them and charge you for any towel they believe you stained even if it can be washed in the washing machine. There are no wash cloths on-site so you must pay for a cab ride to buy your own or wash with your hand. Remember, you get what you pay for most times. Spend the extra few $100 bucks and stay somewhere else!!!
JESSICA, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

The hotel is still under construction. There are NO paved roads to the hotel. The hotel has no food! No pool for swimming! A homeless camp is set up behind the hotel that makes you feel unsafe especially that you are in the middle of the jungle
Zizwe, 4-night trip with friends
Verified Orbitz guest review

2/10 Poor

Daphnie, 4-night trip
Verified Expedia guest review

2/10 Poor

Sean, 4-night trip
Verified Expedia guest review