Chan-Kah Resort Village

Photo gallery for Chan-Kah Resort Village

Primary image
Pool
Terrace/patio
Terrace/patio
Room

Overview of Chan-Kah Resort Village

VIP Access

Chan-Kah Resort Village

3.5 star property
Family-friendly hotel in Palenque with spa and outdoor pool

8.7/10 Fabulous

537 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Internet access
  • Free WiFi
  • Air conditioning
  • Lounge area
The price is AU$111
Price available on 30/5/2022
Map
KM. 3 Carretera Palenque- Ruinas, Palenque, CHIS, 29960
Main amenities
  • 80 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Steam room
  • Children's pool
  • Pool bar
  • Room service
  • 24-hour business center
For families
  • Cribs/infant beds (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Palenque Archaeological Zone - 37 min walk
  • Misol-Ha Waterfalls - 18 min drive
  • Cascadas de Roberto Barrios - 73 min drive

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 17 min drive

About this property

Chan-Kah Resort Village

Chan-Kah Resort Village puts you just 4.4 mi (7.2 km) from the airport and 1.9 mi (3.1 km) from Palenque Archaeological Zone. Guests can visit the spa to indulge in massages, body wraps, or facials, and Lum serves international cuisine. An outdoor pool and a free kid's club are other highlights, and rooms offer up nice touches like premium bedding and rainfall showerheads. The helpful staff and location get great marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 80 rooms

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free wired Internet access in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–11 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Taking the kids

  • Free children's club
  • Children's pool
  • Playground

Working away

  • 24-hour business center
  • Meeting room
  • Computer station
  • Conference center (12 square feet of space)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free pool cabanas
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Arcade/game room
  • Full-service spa
  • Steam room

Accessibility

  • Braille/raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Grab bar near toilet

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony or patio
  • Yard
  • Separate living room

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer

Stay connected

  • Free wired internet
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA Y TEMAZCAL CHAN-KAH. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath and a steam room.

The spa is open select days. Guests under 15 years old are not allowed in the spa.

Dining

Lum - This restaurant specializes in international cuisine.
Ya’x - Onsite bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December

Optional extras

  • Dial-up Internet access is available in guestrooms for an extra charge
  • Breakfast costs between MXN 180 and MXN 225 for adults, and MXN 90 and MXN 150 for children (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Cribs/infant beds are available for MXN 300.00 per night
  • Rollaway beds are available for MXN 300.00 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 15 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Chan-Kah
Chan-Kah Resort
Chan-Kah Resort Village
Chan-Kah Resort Village Palenque
Chan-Kah Village
Chan-Kah Village Palenque
Chan Kah Hotel Palenque
Chan Kah Hotel Village
Chan-Kah Resort Village Hotel Palenque
Chan-Kah Resort Village Convention Center Maya Spa Palenque
Chan-Kah Resort Village Convention Center Maya Spa
Chan-Kah Village Convention Center Maya Spa Palenque
Hotel Chan-Kah Resort Village Convention Center & Maya Spa
Chan-Kah Resort Village Convention Center & Maya Spa Palenque
Chan Kah Resort Village
Chan-Kah Village Convention Center Maya Spa

Frequently asked questions

Overall score and ratings

8.7

Fabulous

8.9/10

Cleanliness

8.5/10

Staff & service

8.9/10

Amenities

8.7/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Exceptional

Amazing hotel with great views and pool! Close to ruins so great location too!
Helen, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent property. Very clean. Loved that it was immersed in the jungle.
Esmeralda Araceli, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Absolutely beautiful!!!!! We will stay there again!
Julia, 2-night family trip
Verified Expedia guest review

8/10 Very good

Oliverio, 4-night romance trip
Verified Expedia guest review

4/10 Fair

Not a “Luxury Resort Experience”!
Check in took 30+ minutes, when I was the only guest at reception. Reception would not honour Hotels.com booking price (pay at the hotel). Reception requested I pay Hotels.com / Expedia on line, to get that price. This took 10 minutes to complete. waited 10 more minutes for approval by Resort Manager? W.T.F. ? Cabin #4 was in front of open Restaurant, across walkway, not a “Garden View”, as stated on Hotels.com listing. Turning on A.C. requires finding power switch among many others, then using the remote control. I realize the location is in a “Rain Forest”, however, room was damp, and required A.C., with windows closed, to dry it out. (This should be done by the Resort, prior to Guests Arrival. Shower / Toilet room, dark only one small lightbulb, and musty smell, with just one small window, and no exhaust fan. bed bug found on sheet in the morning. Not a “Luxury Resort Experience”!
1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Hello, my review about the hotel is regular, there was no vip pass, I went especially for the spa and they did not have space the day I went, the next day I had a massage, and it was fine, but I could not have the other services, they never gave me towels in the pool, and there were bugs in the room.
Maria, 1-night family trip
Verified Expedia guest review

8/10 Very good

Excelente lugar.
El hotel es lindo para desconectarse ! la alberca esta increible y limpia.
Lissette, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Lissette, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This place is a beautiful a paradise !!!
Roman, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful area with great ambiance
We were pleasantly surprised by this property. The grounds are lovely. Rooms were clean. Beds were firm.
1-night trip
Verified Hotels.com guest review