This is a good place to stay for cleanliness, pleasant rooms, location. However,
I am thoroughly disappointed by the gap in my expectations and the reality. 1). I booked with lastminute.com.au specifically wanting 3 beds, and my confirmation stated that the room would contain 2 large twin beds and 1 double bed. The room we were given (202) contained a pulled-together bed (2 singles) and a pull-out couch double. Reception stated that the details of my booking were not passed on to them by lastminute.com.au. 2). The only solutions I was offered were to all cram in together by pulling apart the bed into 2 singles or bringing in a pull-out bed on rollers. Or for me to pay for hire of a second room. With much reluctance, I opted for the latter (adding a further 2/3 to the cost of my accommodation). No discount or breakfast was offered in recognition of the cost and inconvenience incurred. They eventually kindly added breakfast to the package. Which brings me to point 3). Their kitchen isn't open for breakfast on Mon and Tues There was only a muffin, muesli bar, juice/coffee. 4). The 2nd room (216) was at the other end of the hallway, hence our primary school aged children were left unsupervised overnight. 5). The lastminute.com.au website specifically states that this hotel has a pool. It does not. This is another feature my children and I were very much looking forward to and had been a factor in my choosing this hotel.
